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Questions and Answers
ما هي الخطوة الأولى التي يجب اتخاذها في مرحلة التصنيع؟
ما هي الخطوة الأولى التي يجب اتخاذها في مرحلة التصنيع؟
يجب تصنيع المنتج دون اتباع التصاميم والمواصفات المحددة.
يجب تصنيع المنتج دون اتباع التصاميم والمواصفات المحددة.
False
ما هي المرحلة التي يتم فيها تصنيع المنتج وفقاً للتصاميم والمواصفات؟
ما هي المرحلة التي يتم فيها تصنيع المنتج وفقاً للتصاميم والمواصفات؟
مرحلة التصنيع
في مرحلة التصنيع، يتم ______ المنتج حسب التصاميم والمواصفات.
في مرحلة التصنيع، يتم ______ المنتج حسب التصاميم والمواصفات.
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طابق بين الخصائص والخصائص:
طابق بين الخصائص والخصائص:
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ما هي أبعاد جودة السلعة؟
ما هي أبعاد جودة السلعة؟
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جودة السلعة تعني فقط مدى فعاليتها في أداء المهام.
جودة السلعة تعني فقط مدى فعاليتها في أداء المهام.
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من هو الدكتور الذي كتب عن جودة السلعة في التاريخ المذكور؟
من هو الدكتور الذي كتب عن جودة السلعة في التاريخ المذكور؟
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يجب أن تتسم جودة السلعة بـ ______ وموثوقيتها.
يجب أن تتسم جودة السلعة بـ ______ وموثوقيتها.
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طابق بين عناصر جودة السلعة وما تعبر عنه:
طابق بين عناصر جودة السلعة وما تعبر عنه:
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Study Notes
Monitoring and Quality Control
- This presentation is about monitoring and quality control systems.
- The presenter is Dr. Mona Awad.
Introduction to Quality Control
- Quality is the suitability of a product for its use or purpose.
- Quality is the product's ability to satisfy the customer.
- Quality is consistent adherence to standards.
- Quality includes meeting customer requirements.
- Quality is fitting the product to its intended use.
- A product that doesn't fit its use has low quality.
Quality Defined by Focus
- Focusing on Value: Customer satisfaction / Meeting the purpose. Suitable for companies with direct customer contact or those relying on many employees for service.
- Focusing on the Process: Adherence to standards. Suitable for companies offering standard services, unlikely to have significant direct customer contact.
- Focusing on Customers: Cost relative to the product, price relative to customers / Meeting customer needs in terms of quality, price, and feasibility. Suitable for companies that need significant customer interactions.
Quality Characteristics
- Product conformance to standards or specifications is considered quality.
- Quality is the product's ability to satisfy customers.
- Low defects and waste indicate quality.
Cost and Quality
- Cost is related to productivity.
- A non-conforming product indicates substandard quality.
- Key indicators of customer satisfaction affect quality.
Quality of Servcie
- The quality of a service is acceptable based on customer expectations relative to the service provided.
- Acceptable quality = Service provided = Customer Expectations.
- Excellent quality = Service provided > Customer Expectations.
Gap Analysis
- A gap analysis illustrates the difference between performance and customer expectations in a service or product.
- The gap analysis shows product or service performance versus customer expectations.
- A graph could be used to show performance and expectations over time.
Principles of Quality Management
- Well-documented and effective operational processes.
- Consistently exceeding customer expectations.
- Employee involvement and satisfaction.
- Continuous improvement.
- Top management commitment.
Quality Control Issues and Solutions
- Problems are addressed and solutions are proposed through teamwork.
- Consistent, effective processes improve quality.
- Employee engagement and feedback.
Continuous Improvement and Global Standards
- Continuous improvement and global standards ensure consistency.
- Global quality standards contribute to consistency and improvement.
Quality Management Elements
- Product specifications and design determine product quality.
- Production processes affect product quality.
- Inspection procedures are essential to detect and correct quality issues.
- Reviewing specifications to maintain соответствие
Quality Control Basics
- Determining the required quality level based on market research and product design.
- Measuring product quality characteristics using samples and comparing to specifications.
- Comparing actual and required specifications.
- Solving causes of inconsistencies.
- Implementing corrective and preventative measures using quality standards review
Quality Specifications
- Specifications include physical characteristics (dimensions, weight).
- Material properties (physical, chemical, and mechanical) are included in specifications.
- Usage instructions and conditions (tolerances).
Quality Control Evolution
- Quality control has evolved from individuals to teams, and now to systematic approaches.
Factors Determining Product Suitability
- Design adequacy: suitability of design for the intended purpose.
- Conformance to design: whether the product meets the design specifications.
- Availability: accessibility and usability.
- Maintainability: repairability and serviceability.
- Reliability: dependability and consistency
Quality Assessment Dimensions
- Different dimensions affect product and service quality.
- The dimensions may be used to evaluate product characteristics and determine required changes
Dimensions of Product Quality
- Performance: characteristics that affect product usefulness and operations.
- Features: characteristics that enhance the product beyond basic needs.
- Reliability: how consistently the product performs its intended function.
- Durability: the product's ability to withstand usage.
- Serviceability: how easily the product can be maintained and serviced.
- Aesthetics: emotional responses and overall appearance.
Dimensions of Service Quality
- Responsiveness: willingness to assist and provide timely service.
- Competence: expertise and skilled service providers.
- Access: ease of reaching and accessing the service.
- Courtesy: politeness, respect, and helpfulness.
- Communication: clarity, use of understandable language, and feedback.
- Credibility: trustworthiness and honesty.
- Security: safeguarding the customer and their information.
- Understanding: effort to comprehend customer needs and requirements.
- Tangibles: physical evidence of service delivery (appearance and facilities).
Quality Questions
- What is the difference between quality, quality control, and quality assurance?
- What is considered total quality management?
- What external and internal benefits can quality control provide?
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Description
تتناول هذه المادة أنظمة مراقبة الجودة وأهميتها في تحقيق رضا العملاء. ستستعرض الدورة التعريفات والتركيزات المختلفة للجودة وكيفية تحقيقها في مختلف الشركات. يُعد هذا المحتوى مهمًا لفهم كيفية تحسين جودة المنتجات والخدمات.
