Motivation Chapter 4
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Questions and Answers

What three key elements are included in the definition of motivation?

Intensity, direction, and persistence

According to Maslow's hierarchy of needs, once a need is substantially satisfied, it no longer motivates.

True (A)

Maslow's theory of needs is well-supported by empirical research.

False (B)

Which of the following are considered lower-order needs according to Maslow?

<p>Safety needs (A), Physiological needs (E)</p> Signup and view all the answers

Which of the following is NOT an assumption of Douglas McGregor's Theory X?

<p>Employees value personal growth and development. (B)</p> Signup and view all the answers

What is the key difference between Theory X and Theory Y in McGregor's framework?

<p>Theory X assumes lower-order needs dominate individuals, while Theory Y assumes higher-order needs dominate individuals.</p> Signup and view all the answers

Herzberg's two-factor theory suggests that the opposite of satisfaction is dissatisfaction.

<p>False (B)</p> Signup and view all the answers

What are the three core needs identified in Clayton Alderfer's ERG theory?

<p>Existence, relatedness, and growth</p> Signup and view all the answers

According to ERG theory, the satisfaction of a higher-level need can lead to a regression to a lower-level need if the higher-level need is frustrated.

<p>True (A)</p> Signup and view all the answers

Describe a key characteristic of individuals with a high need for achievement.

<p>They seek situations with personal responsibility, rapid feedback, and moderately challenging goals.</p> Signup and view all the answers

What is the primary focus of Edwin Locke's goal-setting theory?

<p>The impact of intentions to work toward a goal on motivation.</p> Signup and view all the answers

According to goal-setting theory, difficult goals are always more motivating than easy goals.

<p>False (B)</p> Signup and view all the answers

Self-generated feedback is generally more effective than externally generated feedback in motivating individuals.

<p>True (A)</p> Signup and view all the answers

What are the four factors that influence the relationship between goals and performance, as identified by goal-setting theory?

<p>Goal commitment, self-efficacy, task characteristics, and national culture</p> Signup and view all the answers

Reinforcement theory focuses on the internal cognitive processes that motivate individuals.

<p>False (B)</p> Signup and view all the answers

What is the primary focus of equity theory?

<p>The comparison of an employee's inputs and outcomes relative to those of others.</p> Signup and view all the answers

When an employee perceives an inequity, what are the primary choices they might make to restore equity?

<p>Distort perceptions (A), Change outcomes (B), Change inputs (C), Choose a different referent (D), Leave the field (E)</p> Signup and view all the answers

Equity theory suggests that over-rewarded employees are more likely to produce more than equitably paid employees.

<p>True (A)</p> Signup and view all the answers

Recent research suggests that procedural justice is more important than distributive justice in influencing employee satisfaction.

<p>False (B)</p> Signup and view all the answers

What are the three key relationships that are central to Victor Vroom's expectancy theory?

<p>Effort-performance, performance-reward, and rewards-personal goals relationships</p> Signup and view all the answers

Expectancy theory suggests that an employee will be motivated to exert high effort if they believe that their effort will lead to a good performance appraisal and that the appraisal will result in rewards that satisfy their personal goals.

<p>True (A)</p> Signup and view all the answers

Expectancy theory has been widely accepted and is well-supported by empirical research.

<p>True (A)</p> Signup and view all the answers

What is the central idea behind the concept of "individual differences" as it applies to motivating employees?

<p>Employees have different needs and motivations and should be treated accordingly.</p> Signup and view all the answers

Flashcards

Motivation

The forces that influence an individual's intensity, direction, and persistence of effort toward attaining a goal.

Intensity (Motivation)

The degree of effort a person puts into a task.

Direction (Motivation)

The focus or direction of an individual's efforts.

Persistence (Motivation)

How long an individual maintains their effort toward a goal.

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Maslow's Hierarchy of Needs

A theory that proposes a hierarchy of five needs - physiological, safety, social, esteem, and self-actualization - that are arranged in an order of priority.

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Lower-Order Needs

Needs that are satisfied externally, such as physiological needs like food, water, and safety from harm.

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Higher-Order Needs

Needs that are satisfied internally, such as social needs like belonging, esteem needs like achievement, and self-actualization needs like personal growth.

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Theory X

A set of assumptions about human behavior that are generally negative and pessimistic, viewing employees as lazy, passive, and lacking ambition.

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Theory Y

A set of assumptions about human behavior that are generally positive and optimistic, viewing employees as capable, self-motivated, and responsible.

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Herzberg's Two-Factor Theory

A theory that proposes two factors influencing job satisfaction: hygiene factors (prevent dissatisfaction) and motivators (lead to satisfaction).

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Hygiene Factors (Two-Factor Theory)

Factors that prevent job dissatisfaction, but don't necessarily lead to job satisfaction. These include things like salary, job security, working conditions.

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Motivators (Two-Factor Theory)

Factors that lead to job satisfaction, such as achievement, recognition, responsibility, and growth opportunities.

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Alderfer's ERG Theory

A theory that proposes three core needs: existence (basic needs), relatedness (social connections), and growth (personal development).

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Need for Achievement (McClelland)

The desire to do something better or more efficiently, to solve problems, or to master complex tasks.

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Need for Power (McClelland)

The desire to control others, to influence their behavior, or to be responsible for others.

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Need for Affiliation (McClelland)

The desire for friendly and close interpersonal relationships.

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Goal-Setting Theory

A theory that proposes that goal setting is a major source of motivation. It states that specific, challenging goals, when accepted, lead to higher performance.

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Self-Generated Feedback (Goal-Setting)

Feedback that is provided by the employee themselves, based on their own observations and progress.

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Externally Generated Feedback (Goal-Setting)

Feedback that is provided by someone else, such as a supervisor or a colleague.

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Reinforcement Theory

A theory that argues that behavior is primarily shaped by its consequences.

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Reinforcement

Any consequence that, when immediately following a response, increases the probability that the behavior will be repeated.

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Equity Theory

A theory that proposes that employees compare their input-to-output ratio with that of others and strive for a sense of equity.

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Referent Comparisons (Equity Theory)

The individuals or groups that employees use as a basis for comparing their input-to-output ratio.

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Procedural Justice (Equity Theory)

The perceived fairness of the process used to determine the distribution of rewards.

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Expectancy Theory

A theory that predicts employee motivation based on three key beliefs: effort-performance expectancy, performance-reward expectancy, and rewards-personal goals valence.

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Effort-Performance Expectancy (Expectancy Theory)

The employee's belief that their effort will lead to good performance.

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Performance-Reward Expectancy (Expectancy Theory)

The employee's belief that good performance will lead to desired rewards.

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Rewards-Personal Goals Valence (Expectancy Theory)

The value or attractiveness of the rewards to the employee, based on how well they satisfy personal goals.

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Motivational Factors (Expectancy Theory)

Employee motivation is typically maximized when individuals perceive that their effort will lead to good performance, good performance will lead to desired rewards, and those rewards will fulfill their personal goals.

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Study Notes

Motivation - Chapter 4

  • Motivation is the process describing an individual's intensity, direction, and persistence of effort toward attaining a goal. This is particularly focused on organizational goals.
  • Key elements in motivation:
    • Intensity: How hard a person tries.
    • Direction: Effort aligned with organizational goals.
    • Persistence: How long a person can maintain effort.
  • Early theories of motivation (1950s) are heavily attacked and questionable, but still known:
    • Hierarchy of Needs Theory (Maslow):
      • Physiological needs (hunger, thirst, shelter).
      • Safety needs (security, protection).
      • Social needs (affection, belongingness).
      • Esteem needs (self-respect, autonomy, status).
      • Self-actualization (achieving one's potential).
      • Needs become dominant as others are satisfied.
    • Theory X and Theory Y (McGregor):
      • Theory X: Employees inherently dislike work, need to be controlled.
      • Theory Y: Work is natural, employees seek responsibility.
  • Two-Factor Theory (Herzberg):
    • Dissatisfaction and satisfaction are separate constructs.
    • Motivators (intrinsic factors): work itself, responsibility, achievement.
    • Hygiene factors (extrinsic factors): pay, company policies, supervision.
    • Removing dissatisfiers doesn't necessarily lead to satisfaction.

Contemporary Theories of Motivation

  • ERG Theory (Alderfer):
    • Existence needs (physiological and safety).
    • Relatedness needs (social, belongingness, external esteem).
    • Growth needs (esteem, self-actualization).
    • Multiple needs can be active at once; frustration in higher-level needs can lead to regression to lower needs.
  • McClelland's Theory of Needs:
    • Need for achievement: Drive to excel and succeed.
    • Need for power: Control and influence others.
    • Need for affiliation: Positive relationships.
    • High achievers prefer moderate challenge, responsibility, and feedback.
  • Goal-Setting Theory (Locke):
    • Specific and difficult goals lead to higher performance.
    • Feedback is important for progress.
    • Participation in goal setting can improve acceptance and commitment.
  • Reinforcement Theory:
    • Focuses on consequences of behavior.
    • Positive reinforcement (rewards) increases desired behaviors.
    • Negative reinforcement (punishment) decreases undesired behaviors.
  • Equity Theory:
    • Employees compare their inputs and outcomes to others'.
    • Perceptions of inequity motivate corrective behavior (e.g., changing inputs, outcomes, comparing to different referents).

Expectancy Theory (Vroom)

  • Effort depends on expectancy, instrumentality, and valence.
  • Expectancy (effort leads to performance).
  • Instrumentality (performance leads to reward).
  • Valence (how desirable the reward is).
  • Motivation is high when all three components are positive and strong.

Summary and Implications

  • Individual needs and differences should be acknowledged.
  • Specific goals and feedback are crucial.
  • Encourage participation in decisions concerning work.
  • Connect rewards directly to performance.
  • Ensure fairness and equity in reward distribution.

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OB Chapter 4-1 Motivation PDF

Description

Explore the key elements of motivation that drive individuals towards organizational goals in this quiz. Delve into early motivation theories, including Maslow's Hierarchy of Needs and McGregor’s Theory X and Y. Test your understanding of how intensity, direction, and persistence shape performance.

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