Motivation and Satisfaction
34 Questions
2 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is motivation defined as, according to Nelson and Quick?

  • The process of setting goals and achieving them
  • The process of rewarding employees
  • The process of arousing and sustaining goal-directed behaviour (correct)
  • The process of evaluating employee performance

    • What is the primary role of motivation in an organisation, according to Muogbo?

  • Enhancing organisational commitment
  • Reducing employee turnover
  • Improving employee satisfaction
  • Increasing employee performance (correct)

    • What is the main difference between content theories and process theories?

  • Content theories focus on individual needs, while process theories focus on cognitive processes (correct)
  • Content theories focus on the workplace, while process theories focus on employee behaviour
  • Content theories focus on motivation, while process theories focus on satisfaction
  • Content theories focus on motivation, while process theories focus on job satisfaction

    • Which of the following is NOT a content theory?

    <p>Vroom's expectancy theory</p> Signup and view all the answers

    What is the main idea behind the capuchin monkey experiment?

    <p>To illustrate the concept of fairness and equality in motivation</p> Signup and view all the answers

    According to McClelland's achievement theory, what motivates employees?

    <p>The need for achievement and personal growth</p> Signup and view all the answers

    What is the primary purpose of Herzberg's two-factor theory?

    <p>To determine the factors that satisfy and dissatisfy employees</p> Signup and view all the answers

    What is the main idea behind the equity theory?

    <p>Employees are motivated by the desire for fairness and equality</p> Signup and view all the answers

    What do people tend to do when they perceive an imbalance of rewards for effort, according to equity theory?

    <p>Reduce work efforts or exit the organisation</p> Signup and view all the answers

    What is the term for the belief that an organisation values an employee's contribution and cares about their well-being?

    <p>Perceived organisational support</p> Signup and view all the answers

    What is the term for the emotional attachment to an organisation and its beliefs?

    <p>Affective commitment</p> Signup and view all the answers

    What is the term for the collection of positive and/or negative feelings that an individual has towards their job?

    <p>Job satisfaction</p> Signup and view all the answers

    What is the outcome when people perceive an imbalance of rewards for effort, according to equity theory?

    <p>Unhappiness and reduction of work efforts</p> Signup and view all the answers

    What is the type of job attitude that involves identifying with a job and actively participating in it?

    <p>Job involvement</p> Signup and view all the answers

    Which of the following job characteristics is most closely related to motivation?

    <p>Autonomy</p> Signup and view all the answers

    What is the term for the feeling of obligation to remain with an organisation for moral or ethical reasons?

    <p>Normative commitment</p> Signup and view all the answers

    What is the outcome when people perceive a fair distribution of rewards for effort, according to equity theory?

    <p>Maintaining consistent work effort</p> Signup and view all the answers

    What is the primary focus of the Job Characteristics Model?

    <p>Designing jobs that promote employee motivation and satisfaction</p> Signup and view all the answers

    Which of the following authors is associated with the concept of 'Drive' and the surprising truth about what motivates us?

    <p>Daniel H. Pink</p> Signup and view all the answers

    What is the name of the model that describes how job characteristics affect employee motivation and performance?

    <p>Job Characteristics Model</p> Signup and view all the answers

    Which of the following is a key factor in employee job satisfaction?

    <p>Employee attitudes</p> Signup and view all the answers

    What is the primary outcome of high employee motivation?

    <p>Employee performance</p> Signup and view all the answers

    Which of the following authors is associated with the concept of 'Organizational Behavior'?

    <p>S.P. Robbins</p> Signup and view all the answers

    What is the primary focus of the study by Hettiarachchi and Jayarathna (2014)?

    <p>The effect of employee work-related attitudes on employee job performance</p> Signup and view all the answers

    What is the primary goal of Job Enlargement?

    <p>To increase the number and variety of tasks</p> Signup and view all the answers

    Which of the following is a consequence of dissatisfaction at work?

    <p>All of the above</p> Signup and view all the answers

    What is the primary benefit of creating client relationships in the context of Job Characteristics Model?

    <p>Increasing skill variety</p> Signup and view all the answers

    What is the term for the periodic shifting of an employee from one task to another?

    <p>Job Rotation</p> Signup and view all the answers

    According to the Job Characteristics Model, which of the following is a dimension of job design?

    <p>All of the above</p> Signup and view all the answers

    What is the primary reason why highly motivated employees may not necessarily perform well?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is a consequence of high job satisfaction?

    <p>Lower levels of workplace deviance</p> Signup and view all the answers

    What is the primary goal of establishing natural work units?

    <p>To enhance task identity</p> Signup and view all the answers

    Which of the following is NOT a characteristic of Job Enrichment?

    <p>Increasing the number and variety of tasks</p> Signup and view all the answers

    What is the primary benefit of open feedback channels in the context of Job Characteristics Model?

    <p>Providing feedback</p> Signup and view all the answers

    Study Notes

    Motivation Defined

    • Motivation is the process of "arousing and sustaining goal-directed behavior" (Nelson & Quick, 2013, p.75)
    • Motivated employees constantly look for improved practices to do their job and strive to do their best work even in difficult circumstances
    • Employee performance is improved by an increase in motivation, which plays a critical role in determining organizational success

    Content vs Process Theories of Motivation

    • Content theories: focus on what motivates individuals, including Maslow's hierarchy, McGregor's theory X and Y, Herzberg's 2-factor theory, McClelland's achievement theory, and Alderfer's ERG theory
    • Process theories: focus on how motivation occurs, including cognitive evaluation theory, social learning theory, goal setting theory, management by objectives, Vroom's expectancy theory, and equity theory

    Equity Theory

    • People compare their work and rewards to others and perceive an imbalance when they feel under-rewarded or over-rewarded
    • When individuals perceive an imbalance, they are likely to:
      • Reduce work efforts or exit the organization if they feel under-rewarded
      • Maintain consistent work effort if they feel equitably rewarded
      • Increase work efforts if they feel over-rewarded
    • Relates to perceptions of organizational justice

    Job Attitudes

    • Job attitudes are positive or negative evaluative judgments that relate to objects, people, and events
    • Types of job attitudes include:
      • Job involvement: identifying with a job and actively participating in it
      • Organizational commitment: identifying with a particular organization and its goals
      • Perceived organizational support: believing that the organization values their contribution and cares about their well-being
      • Employee engagement: being involved in, satisfied with, and enthusiastic about their work
      • Job satisfaction: having a positive emotional state based on the evaluation of their job or job experiences

    Job Satisfaction

    • Causes of job satisfaction include:
      • Work providing meaning
      • Pay
      • Advancement opportunities
      • Supervision
      • Co-workers
    • Job satisfaction is not a strong predictor of work performance, but dissatisfaction can lead to negative behaviors

    Job Characteristics Model

    • A framework for designing and enhancing jobs to improve motivation, satisfaction, and performance
    • Five core job dimensions:
      • Skill variety: using different skills and abilities on the job
      • Task identity: having a sense of accomplishment and recognition for one's work
      • Task significance: believing that one's work is important and has a significant impact
      • Autonomy: having control over one's work and decisions
      • Feedback: receiving regular and meaningful feedback on one's performance

    Job Design and Motivation

    • Job rotation: periodically shifting an employee from one task to another
    • Job enlargement: increasing the number and variety of tasks
    • Job enrichment: increasing the degree to which the worker controls the planning, execution, and evaluation of their work

    Motivation, Performance, and Job Satisfaction

    • Even highly motivated employees may not perform well if they lack ability, opportunities, or willingness to make extra effort
    • Consequences of dissatisfaction can include:
      • Voice: actively expressing dissatisfaction
      • Loyalty: passively enduring dissatisfaction
      • Neglect: ignoring or neglecting responsibilities
      • Exit: leaving the organization

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    This quiz covers the definition of motivation, its impact on employee performance, and its role in organizational success.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser