Motivating Employees

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Questions and Answers

What is the primary focus of McGregor's Theory X?

  • The creative potential of employees
  • The need for employees to avoid responsibility
  • The importance of setting difficult goals
  • The negative view of human nature and behavior (correct)

What is the main idea of Goal Setting Theory?

  • Employees are motivated by job security
  • Autonomy and feedback are the primary motivators
  • Goals increase performance and difficult goals result in higher performance (correct)
  • Employees are driven by their need for power

What is the primary characteristic of employees according to Theory Y?

  • They are creative and enjoy work (correct)
  • They are lazy and avoid responsibility
  • They are motivated by their need for power
  • They are driven by their need for affiliation

What is the goal of vertical expansion in job design?

<p>To give employees responsibilities and controls formerly reserved for managers (D)</p> Signup and view all the answers

What is the need for affiliation driven by?

<p>The drive for friendly and close interpersonal relationships (A)</p> Signup and view all the answers

What is the main assumption of Theory X?

<p>Employees are lazy and avoid responsibility (B)</p> Signup and view all the answers

What is the primary benefit of setting difficult goals?

<p>It increases performance (A)</p> Signup and view all the answers

What is the primary focus of job enrichment?

<p>Expanding jobs vertically to increase autonomy (D)</p> Signup and view all the answers

What is the primary goal of creating natural work units?

<p>To increase employee 'ownership' of the work (C)</p> Signup and view all the answers

What influences an individual's behavior according to the content?

<p>The expectation that the act will be followed by a given outcome and the attractiveness of that outcome (A)</p> Signup and view all the answers

What is the purpose of establishing client relationships?

<p>To establish direct relationships between employees and clients (A)</p> Signup and view all the answers

What is the first question to ask according to the content?

<p>How hard do I have to work to achieve a certain level of performance? (B)</p> Signup and view all the answers

What is the purpose of the three questions to ask?

<p>To understand employee motivation (D)</p> Signup and view all the answers

What is the third question to ask according to the content?

<p>How attractive is that reward to me, and does it help me achieve my personal goals? (D)</p> Signup and view all the answers

What is the primary goal of motivation in an organization?

<p>To direct a person's effort towards attaining a goal (D)</p> Signup and view all the answers

Which of the following is an example of a higher order need according to Maslow's Hierarchy of Needs?

<p>Self-actualization (D)</p> Signup and view all the answers

What is the primary difference between motivators and hygiene factors?

<p>Motivators are intrinsic, while hygiene factors are extrinsic (C)</p> Signup and view all the answers

According to McClelland's 3 Needs Theory, which of the following is an acquired need?

<p>Need for achievement (D)</p> Signup and view all the answers

What is the term for the measure of intensity, drive, and vigor in an individual's motivation?

<p>Energy (D)</p> Signup and view all the answers

Which of the following management practices is likely to enhance motivation?

<p>Participation in decision making (D)</p> Signup and view all the answers

What is the primary focus of Herzberg's 2 Theory, also known as the Motivation-Hygiene Theory?

<p>Distinguishing between motivators and hygiene factors (A)</p> Signup and view all the answers

Which of the following is an example of a lower order need according to Maslow's Hierarchy of Needs?

<p>Physiological needs (B)</p> Signup and view all the answers

What is the primary purpose of open feedback channels?

<p>To provide employees with direct feedback on their performance (B)</p> Signup and view all the answers

What is the main goal of designing jobs deliberately and thoroughly?

<p>To reflect the demands of the changing environment and organization's technology (A)</p> Signup and view all the answers

What is the primary difference between job enlargement and job enrichment?

<p>Job enlargement increases job scope, while job enrichment increases job depth (B)</p> Signup and view all the answers

What is the main concept behind Adams' Equity Theory?

<p>Employees compare their job inputs and outcomes with others (A)</p> Signup and view all the answers

What is the purpose of combining tasks in job design?

<p>To put fragmented tasks back together to form a new work module (A)</p> Signup and view all the answers

What is the primary purpose of Vroom's Expectancy Theory?

<p>To explain how employees are motivated by the expectation of reward and recognition (B)</p> Signup and view all the answers

What is the result of job enrichment?

<p>Increased job depth and control over work (A)</p> Signup and view all the answers

What is the primary goal of job design?

<p>To design motivating jobs that increase employee satisfaction and morale (C)</p> Signup and view all the answers

What is a common bias in motivation theories?

<p>Cultural bias in motivation theories developed in the US (A)</p> Signup and view all the answers

What motivates professionals?

<p>Job challenge and support (A)</p> Signup and view all the answers

What is an effective reward program for low-skilled and minimum wage workers?

<p>Recognition program and sincere appreciation (C)</p> Signup and view all the answers

What is a characteristic of open book management?

<p>Sharing financial statements with all employees (B)</p> Signup and view all the answers

What is a universal motivator according to Herzberg's motivation theory?

<p>Desire for interesting work (C)</p> Signup and view all the answers

What is a characteristic of pay for performance plans?

<p>Variable compensation plans based on performance (D)</p> Signup and view all the answers

What do contingent workers desire?

<p>The opportunity to be permanent or receive training (A)</p> Signup and view all the answers

What is a characteristic of employee recognition programs?

<p>Personal attention and expressing interest and approval (B)</p> Signup and view all the answers

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Study Notes

Motivation

  • Motivation is the process by which a person's effort is energized, directed, and sustained towards attaining a goal.
  • Elements of motivation:
    • Energy: measure of intensity, drive, and vigor
    • Direction: channeled to benefit the organization or cause
    • Persistence

Early Theories of Motivation

Herzberg's Two-Factor Theory

  • Motivators: intrinsic factors that increase job satisfaction and motivation
  • Hygiene factors: extrinsic factors that eliminate job dissatisfaction but do not motivate

Maslow's Hierarchy of Needs

  • Higher-order needs:
    • Self-actualization: become what they are capable of becoming
    • Esteem: internal factors such as self-respect, achievement, and external factors such as status, recognition, and attention
    • Social: affection, belongingness, acceptance, and friendship
  • Lower-order needs:
    • Safety: security and protection from physical and emotional harm
    • Physiological: food, drink, shelter, sexual satisfaction, and other physical needs

McClelland's Three Needs Theory

  • Three acquired needs:
    • Need for achievement: drive to succeed and excel in relation to a set of expectations
    • Need for power: need to make others behave in a way they would not have behaved otherwise
    • Need for affiliation: drive for friendly and close interpersonal relationships

McGregor's Theory X and Theory Y

  • Theory X:
    • Negative view of people
    • Employees dislike work, are lazy, avoid responsibility, and must be coerced to perform
  • Theory Y:
    • Positive view of people
    • Employees are creative, enjoy work, seek responsibility, and exercise self-direction

Contemporary Theories of Motivation

Goal-Setting Theory

  • Proposition that says goals increase performance, and difficult goals result in higher performance than easy goals

Designing Motivating Jobs

  • Job enlargement: horizontal expansion of a job by increasing job scope
  • Job enrichment: vertical expansion of the job, adding planning and evaluation responsibility
  • Guidance to job design:
    • Combine tasks
    • Create natural work units
    • Establish client relationships

Adams' Equity Theory

  • An employee compares their job input-outcomes with that of relevant others and then corrects any inequity

Vroom's Expectancy Theory

  • Individual tends to act in a certain way based on the expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual

Current Issues in Motivation

  • Managing cross-cultural motivational challenges
  • Motivating unique groups of workers:
    • Diverse workforces
    • Professionals
    • Contingent workers
    • Low-skilled and minimum wage workers
  • Designing appropriate reward programs:
    • Open-book management
    • Employee recognition programs
    • Pay for performance

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