Podcast
Questions and Answers
Which of the following is NOT a duty of the shop assistant mentioned in the text?
Which of the following is NOT a duty of the shop assistant mentioned in the text?
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What should the shop assistant do if there are vehicles blocking the driveway?
What should the shop assistant do if there are vehicles blocking the driveway?
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What should the shop assistant do if there are coolant and oil fluid spills in the bays?
What should the shop assistant do if there are coolant and oil fluid spills in the bays?
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Which task should be completed during the opening procedures from 8-10 AM?
Which task should be completed during the opening procedures from 8-10 AM?
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What should be done if jobs are approved during the opening procedures?
What should be done if jobs are approved during the opening procedures?
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When should a team meeting be held to discuss appointment cancellations or parts delays?
When should a team meeting be held to discuss appointment cancellations or parts delays?
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Study Notes
Shop Assistant Responsibilities
- Duties of the shop assistant may include assisting customers, stocking shelves, and managing inventory.
- Specific actions regarding vehicle obstruction: If vehicles block the driveway, the shop assistant should take steps to clear the obstruction.
- In instances of coolant and oil spills in the bays, the shop assistant must follow proper safety procedures to manage and clean up the spills effectively.
Opening Procedures
- During the opening hours from 8-10 AM, specific tasks such as reviewing appointments, checking stock, and preparing the workspace should be completed.
- If jobs receive approval during the opening procedures, the shop assistant should ensure they are logged correctly and communicated to relevant team members.
Team Meetings
- Team meetings to discuss appointment cancellations and parts delays should be scheduled regularly to ensure efficient operation and communication among staff.
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Description
Test your knowledge of the opening procedures for a service and parts department from 8-10 AM. This quiz covers tasks such as checking overnight drop-offs, responding to messages, checking emails, and managing social media communications.
