Shop Procedures: Opening, Daily, and Closing

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Questions and Answers

Upon arriving in the morning, what is the immediate next step after locating parts in the orange box?

  • Storing the parts in a secure location until they are officially checked in.
  • Delegating the parts to the corresponding repair ticket for proper tracking. (correct)
  • Immediately notifying the technicians about the arrival of new parts.
  • Placing the parts directly on the designated shelves for immediate use.

Why is it important to notify the team group message when parts arrive, detailing their location and completeness?

  • To track the efficiency of the parts delivery service and identify delays.
  • To allow the front desk staff to update customers on parts arrival status.
  • To create a digital record of all parts deliveries for auditing purposes.
  • To ensure all team members are aware of part availability and can plan accordingly. (correct)

Besides security, what is another key benefit of setting up and charging the Ring cameras during the opening procedures?

  • To deter customers from leaving negative reviews about service quality.
  • To monitor employee performance and ensure adherence to procedures.
  • To allow remote viewing of the shop for after-hours management oversight.
  • To provide visual documentation for insurance claims in case of accidents. (correct)

Turning on TVs to racing and music to a designated channel in the morning primarily aims to:

<p>Establish a consistent shop atmosphere and enhance employee morale. (B)</p> Signup and view all the answers

Checking that all parts and supplies for the week's appointments have arrived or been ordered is crucial during opening because:

<p>It prevents delays and ensures smooth workflow for scheduled repairs. (D)</p> Signup and view all the answers

Spot mopping floors and preparing fresh mop water in the morning primarily contributes to:

<p>All of the above. (D)</p> Signup and view all the answers

When checking in dropped-off cars, efficiently uploading photos to Tekmetric is emphasized because it:

<p>Provides visual documentation of the vehicle's condition upon arrival. (A)</p> Signup and view all the answers

Notating any damage during vehicle check-in is critical primarily to:

<p>Avoid disputes with customers regarding pre-existing damage to their vehicle. (D)</p> Signup and view all the answers

Why is it important to ask for help when car check-in becomes backed up during the opening procedures?

<p>All of the above. (D)</p> Signup and view all the answers

Checking in parts and preparing returns for pickup during opening procedures is MOST important because:

<p>It ensures timely credit for returned parts and reduces unnecessary inventory. (D)</p> Signup and view all the answers

During the day, ensuring techs and front end staff get lunch is important because it directly impacts:

<p>All of the answers here. (D)</p> Signup and view all the answers

Why is it necessary to inventory and clean the LiquiMoly shelves and products as a daily chore?

<p>All of the answers here. (B)</p> Signup and view all the answers

If inventory is missing and techs confirm they used the fluids, the next step is to:

<p>Get the Repair Order (RO) and add the product to the customer's ticket. (A)</p> Signup and view all the answers

Breaking down boxes around the shop, after asking for permission, is important for:

<p>All of the answers here. (D)</p> Signup and view all the answers

Cleaning lift posts and arms regularly is essential primarily for:

<p>All of the answers here. (D)</p> Signup and view all the answers

During closing procedures, ensuring the oil drum is emptied is important for:

<p>All of the answers here. (D)</p> Signup and view all the answers

Why is it important to ensure jump boxes and shop electronics are charged during closing procedures?

<p>To ensure all equipment is ready for immediate use at the start of the next day. (B)</p> Signup and view all the answers

Making sure techs have brake cleaner and gloves stocked for the next day is an example of:

<p>Proactive preparation, anticipating needs to ensure smooth workflow. (D)</p> Signup and view all the answers

Pulling soft top convertibles inside or under cameras on the warehouse side is a precaution taken to primarily:

<p>Enhance security and prevent potential vandalism or theft. (D)</p> Signup and view all the answers

Turning off the compressor during closing procedures is primarily done to:

<p>All of the answers here. (D)</p> Signup and view all the answers

Flashcards

Orange Box Parts

Check for needed parts in the Orange Box and assign them to the correct Tekmetric ticket.

Notify Team of Parts Arrival

Inform the team group message about arrivals of parts.

Ring Camera Setup

Set up and ensure Ring cameras are charged.

TV setup

Turn on the TVs.

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Verify Parts and Supplies

Confirm all parts and supplies needed for upcoming appointments have arrived or are ordered.

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Spot Mop Floors

Spot mop floors and refresh mop water.

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Clear Driveway

Move vehicles blocking the driveway.

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Blow Parking Lot

Use the blower to clear the main parking lot of dirt and leaves.

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Check in Dropped Off Cars

Efficiently check in dropped off vehicles, document any damage with photos, and upload photos to Tekmetric.

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Parts Check-in and Returns

Check in new parts and prepare any returns for pickup.

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Trash Pickup (Exterior)

Walk in front of the buildings and pick up any trash.

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Provide Lunch

Ensure techs/front end receive lunch.

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Brake Cleaner and Gloves

Restock brake cleaner and gloves for techs.

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Clean Lift

Clean lift arms and posts.

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Dusting and Cleaning

Dust and clean all shelves, cabinets, and doors of any grease.

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Clean Bays

Clean bays and remove any coolant/oil fluid spills.

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Clean and store tools.

Clean and store tools.

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Bathroom Maintenance

Check the bathroom for cleanliness, soap, and toilet paper.

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Empty Trash Cans

Empty all trash cans, replace trash bags.

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Sign and Mat Retrieval

Bring in outside signs and mats.

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Study Notes

  • The following describes the daily opening, throughout the day, and closing procedures of a shop.

Opening Procedures (8-10 AM)

  • Parts in the Orange Box need to be checked and delegated to the correct ticket.
  • The team group message must be notified when parts arrive and where they are placed, indicating if it is a partial or complete delivery.
  • Ring cameras should be set up and checked to ensure they are charged.
  • TVs should be turned on to the designated racing channel, and music should be set to the designated channel.
  • An audit should be performed to ensure all parts and supplies for the week's appointments have arrived or been ordered.
  • Spot mopping the floors and preparing fresh mop water is required.
  • Vehicles blocking the driveway need to be moved, contingent on approval.
  • The main parking lot should be cleaned of dirt and leaves using a blower.
  • Dropped-off cars must be checked in efficiently, with photos uploaded to Tekmetric during the process.
    • Photos to upload include the tag, driver and passenger sides, front, and interiors.
    • Any damage should be noted.
    • Assistance should be requested if there is a backlog of cars to check in.
  • Parts should be checked in, and any returns prepared for pickup.
  • Walk in front of buildings and pick up any trash.

Throughout the Day

  • Ensure Techs and Front End staff get lunch.
  • Parts should be checked in and the parts shelf kept organized.
  • Dropped-off cars should be checked in
  • The group chat must be notified if any supplies need ordering, with a list compiled if there are multiple items.
  • Daily chore chart items must be completed, including:
    • Checking the bathroom for cleanliness, soap, and toilet paper.
    • Emptying all trash cans, replacing trash bags, and bleaching cans weekly.
    • Inventorying and cleaning the LiquiMoly shelves and products.
    • Inputting inventory in Tekmetric.
      • If inventory is missing, inquire with Techs about fluid usage.
        • If fluids were used, obtain the Repair Order (RO) and add the product to the ticket.
        • If no fluids were used, report the missing item to the Team Leader.
    • Inventorying and cleaning the shop supplies (front and back).
      • Inputting inventory in Tekmetric.
      • Notifying the group chat of any supplies that need to be ordered, with a list compiled if there are multiple items.
  • Boxes around the shop need to be broken down, but permission should be asked first.
  • Lift posts and arms must be cleaned.
  • All shelves, cabinets, and doors should be dusted and cleaned of grease.
  • Bays should be cleaned as needed, especially for coolant and oil fluid spills.
  • Any tools or shop supplies, such as the hose reel, must be cleaned and put away.

Closing Procedures (5-8 PM)

  • Bays must be cleaned as needed, especially for coolant and oil fluid spills.
  • The oil drum has to be emptied.
  • Jump boxes and all shop electronics (computers/phones) should be charged.
  • All tools and shop supplies, such as the hose reel, should be cleaned and put away.
  • Shop supplies must be freshly stocked for the next day.
  • Techs must have brake cleaner and gloves available for the next day.
  • The trash cans must be emptied.
  • The gates must be locked.
  • Signs and mats should be brought in.
  • All cars should be locked.
  • Soft top convertibles must be either pulled inside or placed under the cameras on the warehouse side of the white building.
  • Cars should be brought in.
  • Trash should be taken out.
  • Bay doors must be closed, and the front door locked by 7 PM.
  • Cameras should be checked.
  • TVs and music should be turned off, and speakers charged.
  • The compressor must be turned off.

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