Module 3 - Chapter 1 – Introduction and Outcomes
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Questions and Answers

What is the primary aim of Module 3?

  • To focus solely on innovation without problem-solving
  • To develop problem-solving capabilities in individuals and teams (correct)
  • To establish a hierarchy among team members
  • To reduce the number of employees in the hospital

    • Which of the following is an outcome of the module?

  • Limiting opportunities for team members to share ideas
  • Creating a culture that resists change
  • Establishing tools for problem-solving and innovation (correct)
  • Encouraging employees to avoid collaboration

    • What is suggested as a way to engage employees in improvement?

  • Encouraging individual problem-solving without collaboration
  • Forming Continuous Improvement Teams (correct)
  • Implementing strict policies that limit discussions
  • Restricting communication between departments

    • What activity is recommended to identify problems in a department?

    <p>Making a list of problem areas observed regularly</p> Signup and view all the answers

    What is a key feature of the improvement culture the module aims to support?

    <p>Encouraging employees to participate in their own improvement initiatives</p> Signup and view all the answers

    Study Notes

    Module 3: Developing Problem-Solving and Innovation Capability

    • Module 3 aims to energize the workplace by encouraging everyone to think about improvement in the hospital
    • Continuous Improvement Teams are established for small group problem-solving
    • These teams can consist of 3-5 people from different levels and departments, brainstorming about current problems or innovative ways to improve processes
    • The module aims to develop problem-solving skills in individuals and teams, and implement improvements
    • Solid problem-solving techniques, idea generation, and innovation must be established

    Outcomes of the Module

    • Establish a system and provide tools for problem-solving and innovation
    • Engage all employees in successful problem-solving and innovation
    • Energize all employees to participate in the improvement journey
    • Provide team members the opportunity and skills to solve problems and implement their own ideas
    • Support the creation of a continuous improvement culture

    Activity 1

    • List problem areas/obstacles in the unit/department, regularly observed
    • Identify quick-win opportunities within the listed problems, solvable through detailed analysis and problem-solving techniques

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    Developing Problem-solving and Innovation Capability (Module 3)

    Description

    This quiz focuses on Module 3, which is designed to enhance problem-solving and innovation capabilities in the workplace, particularly within hospitals. Participants will explore the formation of Continuous Improvement Teams and the techniques for generating new ideas and solutions. The aim is to establish a culture of continuous improvement and empower employees at all levels.

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