Podcast
Questions and Answers
What is the primary aim of Module 3?
What is the primary aim of Module 3?
- To focus solely on innovation without problem-solving
- To develop problem-solving capabilities in individuals and teams (correct)
- To establish a hierarchy among team members
- To reduce the number of employees in the hospital
Which of the following is an outcome of the module?
Which of the following is an outcome of the module?
- Limiting opportunities for team members to share ideas
- Creating a culture that resists change
- Establishing tools for problem-solving and innovation (correct)
- Encouraging employees to avoid collaboration
What is suggested as a way to engage employees in improvement?
What is suggested as a way to engage employees in improvement?
- Encouraging individual problem-solving without collaboration
- Forming Continuous Improvement Teams (correct)
- Implementing strict policies that limit discussions
- Restricting communication between departments
What activity is recommended to identify problems in a department?
What activity is recommended to identify problems in a department?
What is a key feature of the improvement culture the module aims to support?
What is a key feature of the improvement culture the module aims to support?
Flashcards
What are Continuous Improvement Teams?
What are Continuous Improvement Teams?
Continuous Improvement Teams are small groups of people from different levels and departments within an organization, working together to identify and resolve problems and improve processes.
What's the main objective of Module 3?
What's the main objective of Module 3?
This module focuses on developing problem-solving and innovation skills within individuals and teams, leading to increased improvement initiatives.
Why is employee engagement crucial in problem-solving?
Why is employee engagement crucial in problem-solving?
Engaging all employees in problem-solving and innovation strengthens employee involvement and promotes a culture of improvement.
What are Quick-win opportunities?
What are Quick-win opportunities?
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What is a continuous improvement culture?
What is a continuous improvement culture?
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Study Notes
Module 3: Developing Problem-Solving and Innovation Capability
- Module 3 aims to energize the workplace by encouraging everyone to think about improvement in the hospital
- Continuous Improvement Teams are established for small group problem-solving
- These teams can consist of 3-5 people from different levels and departments, brainstorming about current problems or innovative ways to improve processes
- The module aims to develop problem-solving skills in individuals and teams, and implement improvements
- Solid problem-solving techniques, idea generation, and innovation must be established
Outcomes of the Module
- Establish a system and provide tools for problem-solving and innovation
- Engage all employees in successful problem-solving and innovation
- Energize all employees to participate in the improvement journey
- Provide team members the opportunity and skills to solve problems and implement their own ideas
- Support the creation of a continuous improvement culture
Activity 1
- List problem areas/obstacles in the unit/department, regularly observed
- Identify quick-win opportunities within the listed problems, solvable through detailed analysis and problem-solving techniques
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