Podcast
Questions and Answers
What condition might most accurately describe a car that is poorly maintained?
What condition might most accurately describe a car that is poorly maintained?
- Recently waxed and protected
- Dull, with many scratches or tough stains (correct)
- Shiny and well-kept
- With some scratches or light marks
What might indicate a recent protective coating application on a car?
What might indicate a recent protective coating application on a car?
- The car has many stains.
- The paint is dull and scratched.
- The car has an oily residue.
- The car appears shiny and well-maintained. (correct)
If a customer is interested in fixing specific damages, which of the following options could they consider?
If a customer is interested in fixing specific damages, which of the following options could they consider?
- Providing interior scents without touching the exterior.
- Repairing paint details or scratches. (correct)
- General cleaning of the paint surface.
- Just regular maintenance without repairs.
If someone states they do not plan on maintenance and need long-lasting protection, what could this imply?
If someone states they do not plan on maintenance and need long-lasting protection, what could this imply?
What is the purpose of the customer questionnaire for The Victor’s Touch Mobile Detailing?
What is the purpose of the customer questionnaire for The Victor’s Touch Mobile Detailing?
How often do customers report having their vehicle detailed?
How often do customers report having their vehicle detailed?
What is a common concern customers might have regarding their vehicle?
What is a common concern customers might have regarding their vehicle?
Which service do customers commonly select for additional vehicle care?
Which service do customers commonly select for additional vehicle care?
What type of vehicle features are included in the questionnaire?
What type of vehicle features are included in the questionnaire?
What does the questionnaire suggest about customers’ habits regarding pets?
What does the questionnaire suggest about customers’ habits regarding pets?
What is one potential description of the current interior state of a car based on customer responses?
What is one potential description of the current interior state of a car based on customer responses?
What levels of frequency do customers report for their children's use of the vehicle?
What levels of frequency do customers report for their children's use of the vehicle?
Flashcards
Exterior Paint Condition
Exterior Paint Condition
The condition of the car's exterior paint, including any scratches, marks, or dullness.
Protective Coating
Protective Coating
A protective coating applied to the car's exterior, such as wax or ceramic, to enhance shine and protect the paint.
Maintenance Commitment
Maintenance Commitment
The customer's intent to maintain their car's condition after detailing, ranging from frequent to occasional to no planned maintenance.
Customer Needs
Customer Needs
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Customer Expectation
Customer Expectation
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How long has it been since you last detailed your car?
How long has it been since you last detailed your car?
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Do you own pets and do they frequently travel in your car?
Do you own pets and do they frequently travel in your car?
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Do you have children who use the car regularly?
Do you have children who use the car regularly?
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What is your main concern regarding your vehicle?
What is your main concern regarding your vehicle?
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Are you primarily interested in interior detailing?
Are you primarily interested in interior detailing?
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Are you primarily interested in exterior detailing?
Are you primarily interested in exterior detailing?
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What type of vehicle do you have?
What type of vehicle do you have?
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What is the year and model of your vehicle?
What is the year and model of your vehicle?
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Study Notes
Customer Questionnaire for Mobile Detailing
- Purpose: The questionnaire helps tailor detailing plans to customer needs.
Questions and Options
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Frequency of Previous Detailing: Less than 1 month, 1-3 months, 4-6 months, or More than 6 months.
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Pet Owners: Yes, frequent or occasional, or No pets.
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Children: Yes, frequent or occasional, or No children.
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Primary Concern: Stains/odors, scratches/dull paint, general cleaning, or long-lasting protection.
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Interior Detailing Interest: Yes or No.
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Exterior Detailing Interest: Yes or No.
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Vehicle Type: Sedan/Hatch/Coupe, Small/Subcompact SUV, 3-Row SUV, Minivan, Small Pickup Truck, Large Pickup Truck.
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Vehicle Year and Model: Required to determine specific services.
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Additional Services: Seat shampooing, carpet shampooing, clay bar treatment, leather seat care, headlight polishing, paint correction, ceramic coating.
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Interior Condition: Clean with few spots/dirt, moderately dirty, or heavily dirty.
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Exterior Condition: Shiny and well-maintained, some scratches/minor marks, or dull with many scratches/stains.
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Previous Protective Coating: Yes, recently, Yes, some time ago, or No.
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Future Maintenance Expectations: Regular care, occasional care, or long-lasting protection needed.
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Specific Damage: Paint/scratches, interior spots/odors, or no specific issues.
Contact Information
- Customer Name, Phone Number, Email: Required for communication.
Additional Notes
- The questionnaire is designed to understand customer car details for tailored service recommendations.
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