MKTG 3213 Exam 2 Study Guide
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Questions and Answers

All promotional tools are equally effective in all promotional situations.

  • False (correct)
  • True
  • Which of the following is not a goal of promotion?

  • Awareness
  • Desire
  • Action
  • Price cuts (correct)
  • Can the order of the AIDA model be changed?

  • Yes, changing the order keeps competitors on edge
  • Yes, each goal is individual and separate
  • No, each step must be achieved before moving to the next (correct)
  • No, consumer reactions must drive the order
  • Which step of the Process of Consumption best aligns with the Desire aspect of Goals and Promotion?

    <p>Interest</p> Signup and view all the answers

    Which of these is not a goal covered by Public Relations Advertising?

    <p>Desire</p> Signup and view all the answers

    Which media category commands the biggest slice of advertising dollars today?

    <p>Broadcasting</p> Signup and view all the answers

    A benefit of TV broadcast advertising is that:

    <p>Both visual and audio mediums are available</p> Signup and view all the answers

    Why has readership of most print media declined in recent years?

    <p>Many readers obtain information online</p> Signup and view all the answers

    Which of these is not a step in the personal selling process?

    <p>Sell</p> Signup and view all the answers

    What occurs during the Presentation stage of the personal selling process?

    <p>Determine prospect needs and present benefits; handle objections</p> Signup and view all the answers

    What is the main goal of SPIN selling?

    <p>Position your product or service as the solution to the customer’s problems</p> Signup and view all the answers

    Which of these statements about small changes in price is true?

    <p>Small price changes do not have a very large impact on bottom line profits</p> Signup and view all the answers

    Which of these does not happen in a 'smart industry'?

    <p>Companies compete mainly on price</p> Signup and view all the answers

    What is the first step in strategic pricing?

    <p>Knowing how your industry behaves</p> Signup and view all the answers

    How is the value created by a product or service determined?

    <p>From the perspective of the customer</p> Signup and view all the answers

    What is one key difference between cost-based pricing and value-based pricing?

    <p>Where you start the pricing process</p> Signup and view all the answers

    Which of these is not an example of out of home advertising?

    <p>Online ad videos</p> Signup and view all the answers

    Which of these is not a reason for the increasing popularity of digital marketing?

    <p>Difficult to track effectiveness</p> Signup and view all the answers

    Which of these is not a key category of digital promotion?

    <p>Affiliate</p> Signup and view all the answers

    What is a main risk of using email promotion?

    <p>Consumers ignoring emails</p> Signup and view all the answers

    What is the key aspect of the definition of social media?

    <p>The ability it gives users to interact with each other</p> Signup and view all the answers

    The social media landscape changes _____ and requires _____ from marketers.

    <p>Quickly; flexibility</p> Signup and view all the answers

    Which social media platform has the widest customer base?

    <p>Facebook</p> Signup and view all the answers

    Which of these situations would Twitter be best for?

    <p>Live reporting on</p> Signup and view all the answers

    Brand associations within a brand map can also have what attached to them?

    <p>Mood and emotion</p> Signup and view all the answers

    A brand map determines brand associations from the perspective of which group?

    <p>Consumer</p> Signup and view all the answers

    The added value delivered by the brand over the functional benefits or book value is called what?

    <p>Brand equity</p> Signup and view all the answers

    Which of these statements is true regarding the usefulness of a word cloud in brand mapping?

    <p>Always less useful than a table</p> Signup and view all the answers

    What is the market value of a brand calculated as?

    <p>Book value of assets + Brand equity</p> Signup and view all the answers

    Brand equity starts as a _____ concept, but ends up having a real ____ effect.

    <p>Psychological; monetary</p> Signup and view all the answers

    Which of these is not a method to turn brand equity into dollar value?

    <p>Price competition</p> Signup and view all the answers

    An agreement allowing a company to use another organization’s brand in exchange for a fee is known as what?

    <p>Brand licensing</p> Signup and view all the answers

    Which of these is not part of making a pay-per-click ad?

    <p>Ensure compatibility with the landing page</p> Signup and view all the answers

    What is determined by the default bid aspect of setting up a pay-per-click ad?

    <p>How much the firm pays per click</p> Signup and view all the answers

    Which of these is not a characteristic of a good landing page?

    <p>Full company information</p> Signup and view all the answers

    What is the main difference between online display advertising and pay per click?

    <p>Online display is visual; pay-per-click is text</p> Signup and view all the answers

    Targeting based on 'where people have been' is known as:

    <p>Remarketing</p> Signup and view all the answers

    Which of these marketing methods is the most unique to mobile marketing?

    <p>Location-based advertising</p> Signup and view all the answers

    What is contextual targeting most similar to?

    <p>Keywords usage</p> Signup and view all the answers

    When will a firm's ad show up the most often?

    <p>The firm creates different ads for different sizes</p> Signup and view all the answers

    Is the External Environment a stable playing field for every fiscal year?

    <p>No, it can change from year to year.</p> Signup and view all the answers

    Which group requires the most attention from the firm according to the given content?

    <p>Customers</p> Signup and view all the answers

    What is the primary focus of Integris Hospital amidst a nursing shortage?

    <p>Employees</p> Signup and view all the answers

    What generally contributes to Southwest Airlines’ success over time?

    <p>Strong employee relationships</p> Signup and view all the answers

    Why might a firm change its focus between employees and customers over time?

    <p>Market trends demand different priorities.</p> Signup and view all the answers

    What type of exchanges should a firm strive to create with its environment?

    <p>Favorable and sustainable</p> Signup and view all the answers

    Which actor in the Immediate Environment are marketers most concerned with?

    <p>Customers</p> Signup and view all the answers

    The Environmental Protection Agency's actions exemplify which type of exchange in the Immediate Environment?

    <p>Governmental bodies and the firm</p> Signup and view all the answers

    Study Notes

    Exam 2 Study Guide - MKTG 3213

    • Brand functions:
      • Identify and differentiate products
      • Locate and determine markets
      • Compete and improve products
    • Brand components:
      • Brand Label and Brand Price
      • Brand Product and Brand Name
      • Brand Name and Brand Mark
    • Brand attributes:
      • Seeing a brand automatically triggers attributes of the firm (True)
      • A brand is limited to the physical name/logo (False)
    • Brand value:
      • Primary value for consumers = reduction of perceived risk
      • Other value attributes: Ability to compare prices, definition of corporate social responsibility
    • Brand location:
      • Brand resides in the consumer's memory
      • Desired associations and conversations
    • Brand activation:
      • Spreading Activation: Energizing nodes in working memory through knowledge transfer and conversation
      • Activation occurs with both external and internal cues; social media-based marketing also affects activation
    • Addi and hunger cue:
      • External cue-based, not internal or emotional

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    Prepare for your MKTG 3213 Exam 2 with this comprehensive study guide focusing on brand functions, components, attributes, and values. Explore how brands operate in consumer memory and the importance of brand activation in marketing strategies.

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