MKTG 1030 Course Details
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Questions and Answers

Dr. Hajirasouliha's research interests have evolved from meaningful marketing/consumption to a focus on:

  • Supply chain optimization within consumer markets.
  • Financial modeling of consumer spending habits.
  • The impact of digital advertising on consumer behavior.
  • Consumer Culture Theory (CCT) and its relation to consumer meaningfulness. (correct)

Which element is NOT explicitly listed as part of the Marketing Management MKTG 1030 course?

  • Branding
  • Personal Finance (correct)
  • New Products
  • Segmentation

A student is concerned about their final grade. What percentage of the final grade is determined by the final exam?

  • 20%
  • 40% (correct)
  • 25%
  • 15%

What is the combined percentage of the final grade that the group project accounts for?

<p>25% (C)</p> Signup and view all the answers

What is the primary incentive for students to attend lectures, beyond the general educational value?

<p>15% of midterm and final exam questions will cover lecture-specific content not found elsewhere. (C)</p> Signup and view all the answers

If a student misses one lab session, how many marks will they lose from their final grade?

<p>1.25 marks (A)</p> Signup and view all the answers

Students miss a lab, what is the latest they can submit a legitimate note?

<p>Within 48 hours of the missed lab. (C)</p> Signup and view all the answers

What percentage of the final grade is the group project worth?

<p>25% (D)</p> Signup and view all the answers

What documentation is accepted in lieu of lab attendance to avoid losing marks?

<p>A medical note from a doctor. (C)</p> Signup and view all the answers

What are the two components of the group project deliverable?

<p>A marketing plan slide deck and a 10-minute recorded video presentation. (B)</p> Signup and view all the answers

In the context of the course, what primary task will students undertake to learn the material?

<p>Creating a marketing plan as their final project. (D)</p> Signup and view all the answers

How many multiple-choice questions are there on the midterm exam, and how much time is allotted for its completion?

<p>20 questions, 30 minutes (D)</p> Signup and view all the answers

Which of the following best describes the material covered during the exams?

<p>Readings, labs, lecture notes, and material discussed in lectures and labs that will not be available in the readings, or lecture notes (B)</p> Signup and view all the answers

According to the American Marketing Association's definition, what core elements are involved in marketing?

<p>Creating, communicating, delivering, and exchanging offerings. (B)</p> Signup and view all the answers

Which of the following is NOT explicitly listed as a key component of marketing?

<p>Preserving value (B)</p> Signup and view all the answers

Which of the following is the primary role of the Federal Trade Commission (FTC) as described in the context?

<p>Regulating deceptive advertising practices. (B)</p> Signup and view all the answers

In what way might a company effectively respond to the economic factor of inflation?

<p>By innovating to offer better value or justify existing prices. (C)</p> Signup and view all the answers

During an economic recession, which product categories are most likely to maintain sales and why?

<p>Both high-end and low-end products, as some consumers still purchase luxury items while others seek value. (D)</p> Signup and view all the answers

A company is launching a new line of organic, sustainably sourced food products. How can they best use green marketing to promote these products?

<p>By highlighting the product's environmental benefits and sustainable practices. (D)</p> Signup and view all the answers

How might an aging population demographic impact the marketing strategies of companies selling travel and leisure services?

<p>Offer tailored travel packages and accessible facilities to cater to older adults. (C)</p> Signup and view all the answers

What indicates economic inflation?

<p>Rising cost of living and decreased purchasing power. (A)</p> Signup and view all the answers

What is the role of the Food and Drug Administration (FDA)?

<p>Regulating the labeling of consumable products. (A)</p> Signup and view all the answers

How can technology create a more competitive environment?

<p>By evolving forms of business quicker. (C)</p> Signup and view all the answers

When a brand's actual positioning in the market is assessed and found to be compelling, what action should be taken?

<p>Provide evidence to support the current actual positioning. (C)</p> Signup and view all the answers

What is the primary course of action when product features are NOT aligned with the desired positioning?

<p>Develop a detailed and creative recommendation to align product features with the desired positioning. (B)</p> Signup and view all the answers

In the context of marketing strategy, why is it important to analyze the alignment between retail selling price and desired brand positioning?

<p>To confirm that price supports and reinforces the intended image and value proposition. (D)</p> Signup and view all the answers

A company determines that its mix of promotional tools is well-aligned with its desired positioning. What should be the next step?

<p>Provide evidence to support the alignment and maintain the current strategy. (C)</p> Signup and view all the answers

What action is recommended when a company discovers that its product is not being sold where its target customers typically shop?

<p>Implement a detailed plan to shift distribution to channels that align with the target customer. (B)</p> Signup and view all the answers

What does a thorough understanding of the 'People' dimension in marketing involve?

<p>Identifying the target customer through demographics, psychographics, and geographic data. (A)</p> Signup and view all the answers

Why is it essential to provide facts that support the selection of a specific target customer?

<p>To justify marketing expenses to stakeholders and ensure effective targeting efforts. (B)</p> Signup and view all the answers

When analyzing the competitive landscape, what should a company identify regarding its product or service category?

<p>The key attributes that customers consider important in that category. (C)</p> Signup and view all the answers

When evaluating a product's positioning, what is the most critical action to take if the current market positioning is suboptimal?

<p>Develop and execute a plan to reposition the product to achieve optimal positioning. (A)</p> Signup and view all the answers

What is the primary objective when assessing a product's attributes?

<p>To identify necessary changes to the product to deliver required key attributes. (B)</p> Signup and view all the answers

What should a company primarily ensure regarding the wholesale price of a product?

<p>That it is attractive enough for the distribution channel to carry and actively support the product. (C)</p> Signup and view all the answers

When deciding on the channels to sell a product, what is most important to consider?

<p>Evaluating the keys to success in each trade channel and understanding the volume split. (C)</p> Signup and view all the answers

In promotion, what is the relationship between 'strategy' and 'plan'?

<p>Strategy defines <em>what</em> you want to achieve, while the plan outlines <em>how</em> you will achieve it. (B)</p> Signup and view all the answers

What are the three main categories of promotional tools?

<p>Media, Creative, and Experiential (B)</p> Signup and view all the answers

According to the provided grading structure, which assignment carries the highest weight towards the final grade?

<p>Final Exam (C)</p> Signup and view all the answers

In the context of experiential marketing, what is the primary focus?

<p>Creating direct customer engagement with the product or brand. (C)</p> Signup and view all the answers

What is the primary objective of a marketing strategy?

<p>To transform individuals within a target demographic into paying customers or consumers. (D)</p> Signup and view all the answers

Which of the following BEST describes the initial step in formulating a strategy?

<p>Setting clear and measurable objectives. (C)</p> Signup and view all the answers

What is the purpose of conducting primary research in developing a marketing strategy?

<p>To gather firsthand information directly from customers and consumers. (A)</p> Signup and view all the answers

Why is it important for companies to refer to their mission statement and objectives when assessing the internal environment?

<p>To ensure alignment between strategic actions and the fundamental purpose of the organization. (A)</p> Signup and view all the answers

In a SWOT analysis, what category would 'low product awareness' typically fall under?

<p>Weaknesses (C)</p> Signup and view all the answers

Which of the items below best describes what the macro environment encompasses in the context of external environmental analysis?

<p>Economic factors, demographic trends, and technological changes. (D)</p> Signup and view all the answers

What is the primary focus of competitive analysis?

<p>To evaluate the strengths and weaknesses of direct competitors. (A)</p> Signup and view all the answers

Which element from the list below is NOT typically considered part of the micro environment?

<p>Demographic trends (D)</p> Signup and view all the answers

A company identifies a growing consumer interest in eco-friendly products. In a SWOT analysis, how would this trend be classified?

<p>Opportunity (C)</p> Signup and view all the answers

In the context of external SWOT analysis, what does monitoring technology advances primarily help a company do?

<p>Identify and capitalize on new opportunities. (C)</p> Signup and view all the answers

According to the content, what is a key element to consider when assessing the internal environment of a company?

<p>Examining past and current strategies to determine what has succeeded and failed (C)</p> Signup and view all the answers

According to the content, what is one action that can be performed when assessing the internal environment of a company?

<p>Capitalize on a strength (C)</p> Signup and view all the answers

In Porter's Five Forces model, which of the following is a primary component?

<p>Bargaining Power of Buyers (A)</p> Signup and view all the answers

A business is performing competitive analysis. According to the content, which action is MOST relevant for them to take?

<p>Looking at any information available on competitors. (A)</p> Signup and view all the answers

Flashcards

Consumer Culture Theory (CCT)

A framework exploring the relationships between consumer behavior and cultural contexts.

Qualitative Research Methodologies

Research methods focused on understanding human behavior through subjective assessment and analysis.

Grading Structure

A breakdown of how various assignments contribute to the final grade in a course.

Midterm Exam Weight

The midterm contributes 20% to the final course grade.

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Lab Attendance Policy

Attendance in labs is mandatory, counting for 15% of final grade.

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Final Exam Contribution

The final exam accounts for 40% of the total course grade.

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Participation in Lectures

Attendance in lectures is critical, influencing midterm and final exam questions.

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Group Project Components

A collaborative project worth 25% of the course grade, split into slide deck and video.

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Federal Trade Commission (FTC)

Government agency that regulates deceptive advertising.

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Food and Drug Administration (FDA)

Regulates labeling of food and medicine.

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Economic Factors

Variables like inflation, unemployment, and interest rates influencing the economy.

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Inflation

Rise in cost of living eroding purchasing power.

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Competitive Environment

External market conditions affecting competition among firms.

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Green Marketing

Promoting environmentally friendly products and practices.

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Demographic Environment

Characteristics like age, income, and education of a population.

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Technological Impact

Changes in communication and business practices due to technology.

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Group Project Weight

The group project contributes 25% to the final grade.

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Marketing Plan Format

Students create a marketing plan in slide deck format.

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Team Formation

Students form teams of 6 and choose a brand from a provided list.

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Midterm Exam Format

The midterm consists of 20 multiple-choice questions in 30 minutes.

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Final Exam Structure

The final exam has 40 multiple-choice questions in 45 minutes.

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Value in Marketing

Marketing involves creating, communicating, delivering, and exchanging value.

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Exam Content Sources

Exams are based on readings, labs, lectures, and additional discussed materials.

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Brand Positioning

The desired image of a brand in the consumer's mind.

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Actual Positioning

The current perception of a brand based on customer feedback and marketing.

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Product Features

The attributes and levels of a product that define its value.

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Retail Selling Price

The price at which a product is sold and its long-term pricing strategy.

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Promotional Tools

Various methods used to promote a product, aimed at the desired positioning.

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Buying Channels

The avenues through which consumers purchase a product.

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Target Customer

The specific demographic and psychographic profile of the ideal consumer.

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Key Attributes

The main characteristics of a product competing in its category.

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Marketing Strategy

A plan to turn target groups into consumers.

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External Environment Research

Analyzing factors outside the company that affect strategies.

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Internal Environment Research

Assessing company strengths and weaknesses to inform strategies.

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SWOT Analysis

A framework to evaluate Strengths, Weaknesses, Opportunities, and Threats.

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Internal Factors in SWOT

Elements like financial stability and brand awareness within a company.

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External Factors in SWOT

Market conditions that influence a company's performance.

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Opportunity in SWOT

A favorable condition that can enhance business success.

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Threat in SWOT

Challenges that may hinder business performance.

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Competitive Analysis

Evaluating direct competitors’ strengths and weaknesses.

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Marketing Research

The process of gathering data to inform marketing strategies.

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Primary Research

Data collected directly from the source, such as interviews or surveys.

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Secondary Research

Data obtained from existing sources like databases and journals.

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Objective Setting

Defining specific goals before formulating strategies.

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Event Marketing

Creating experiences to connect with consumers and promote brand awareness.

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Product Positioning

The way a product is perceived in relation to competitors.

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Key Product Attributes

The main features or qualities that define a product.

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Retail vs Wholesale Price

Comparing consumer price to distributor price for competitiveness.

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Distribution Channels

The various avenues through which a product is sold to consumers.

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Trade Support Challenges

Obstacles in gaining distribution retailer cooperation.

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Market Expansion Opportunities

Potential areas to increase product sales further.

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Promotional Media Strategy

The plan for using different forms of media in promotions.

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Study Notes

Marketing Management Course - MKTG 1030

Course Agenda

  • Introductions
  • Course Overview
  • What is Marketing?
  • What is Marketing Strategy?
  • What is a Value Proposition?
  • What is a Marketing Plan?
  • This Week's Lab
  • Next Week's Lecture

Introductions (Instructors and Lab Leader)

  • Steve Pulver has 40+ years of experience in marketing for Procter & Gamble (Downy, Cheer, Coast), CBS Records (now Sony Music; Bruce Springsteen, Michael Jackson, LL Cool J, and The Beastie Boys), and Mill Street Brewery (Canada's #1 craft brewery).
  • Steve Pulver was also a partner in the highly successful advertising agency Echo Advertising (1987-2002), involved in projects for entertainment, food, beverage, telecom, software, and financial services
  • Dolly Shao is a Schulich MBA alumna with experience in digital marketing, public relations, and community engagement in China and Canada. She is a member of the Southlake Foundation and the Federation of Asian Canadians Toronto Marketing Committee
  • Mahsan Hajirasouliha is a visiting professor specializing in qualitative research methodologies in marketing and consumption
  • Sheila Sinclair is the team lead for the course.

Grading Structure

  • Lab Attendance (15%)
  • Midterm Exam (20%)
  • Group Project (25%)
    • Slide deck (15%)
    • 10-minute video presentation (10%)
  • Final Exam (40%)

Lecture Attendance

  • 15% of the midterm and final questions will be from topics discussed in lectures, but not from readings, lecture notes, or textbooks.
  • Lab attendance will account for 15% of the final grade (1.25 marks per lab attended)

Group Project

  • Students form teams of 6.
  • Teams choose a brand from a list provided.
  • Marketing plan will be presented in a slide deck format
  • A 10-minute video presentation of the marketing plan deck will also be required
  • Course will involve detailed strategy creation for final projects

Midterm Exam

  • 20% of final grade
  • 20 multiple-choice questions
  • Exam duration: 30 minutes
  • Based on readings, labs, lecture notes, and material discussed in lectures & labs (not available in readings/notes)

Final Exam

  • 40% of final grade
  • 40 multiple-choice questions
  • Exam duration: 45 minutes
  • Based on readings, labs, lecture notes, and material discussed in lectures & labs (not available in readings/notes)

What is Marketing?

  • The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large (American Marketing Association)
  • Emphasizes creating, communicating, exchanging, and delivering value
  • Traditional (4Ps): Product, Place, Promotion, Price
  • Updated (7Ps): Value Proposition, Positioning, People, Place, Promotion, Product, Price

What is Marketing Strategy?

  • How you achieve your objectives Defining objectives is the first step
  • Examples given: -Getting to LA as quickly as possible -Getting to LA, then stopping on route to visit someone

How Do You Develop a Marketing Strategy?

  • Analyzing the external environment (ex: secondary research-databases, trade journals; primary research-interviews/surveys with customers and consumers)
  • Analyzing the internal environment (ex: secondary research-business results, interviews/surveys with employees; primary research-interviews/surveys with customers and consumers)
  • Analytical frameworks like SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) are also used

Positioning

  • Your product's differentiated place in the minds of target customers
  • Good positioning is compelling and differentiated

What is a Marketing Plan?

  • A comprehensive and detail-oriented document to:
    • Present your plan to an audience,
    • Provide project details, and
    • Ask for feedback/approval

Executive Summary

  • Done after the full marketing plan is written
  • Need to tell the story quickly - use numbers so decision makers can understand easily

Objectives

  • What are the firm's objectives?
  • What is the strategy for the firm?
  • What are the project's objectives?
  • Are the firm and project objectives/strategies aligned?

Research Findings & Methodology

  • Detail proof points for recommendations
  • Describe research methods
  • Explain questionnaire/interview guide development
    • Sample collection methodology and any challenges encountered during data collection

Value Proposition

  • Explicitly articulated
  • Resonates with all aspects of the plan

Overall Architecture

  • Section A: Describe
  • Section B: Assess
  • Section C: Recommend -People, Positioning, Product, Price, Promotion, Place and detailed procedures for all aspects

Competitive Analysis

  • Focuses on direct competitors and understanding their strengths, weaknesses, image, and resources
  • Involves research on available competitive information
  • Methodologies include mystery shopping
  • Porter's Five Forces: potential new entrants, bargaining power of buyers, competitive rivalry, suppliers, substitutes

PESTEL Analysis

  • Political: fiscal policy, government activity, conflicts, taxes
  • Economic: GDP, unemployment rate, exchange rate, inflation, income level
  • Social: demographics, cultural factors, religion, lifestyle, education
  • Technological: technological access, infrastructure, research, technology trends
  • Environmental: environmental policies, recycling, consumption trends, production processes, natural risks
  • Legal: wages, rights, job security, regulations, controlled marketing
  • Organizations must comply with government regulations
  • Various government agencies enforce regulations to protect consumers and businesses

The Competitive Environment

  • Focuses on aspects like potential new entrants, rivalry among competitors, power of suppliers and buyers, threat of substitute products

Marketing Eras

  • Value era: Customer centric
  • One-to-one era: Builds individual customer relationships
  • Transformative era: Companies and products transform to serve customers better

Key Takeaways

  • Marketing as the creation, communication, delivery, and exchange of value
  • Strategy = Achieving objectives
  • Tactics communicate the strategy to consumers
  • Marketing has many aspects (7Ps: Value Proposition, Positioning, People, Place, Promotion, Product, Price) are key aspects covered, culminating in a group marketing plan

Specific Considerations

  • Labs involve course review, introduction topics, & individual/group projects
  • Next week's lecture: Further discussion on aspects of marketing's Ps (People, Positioning, Segmentation), targeting, and factors that influence how products are perceived by consumers. (Note: Textbook reading suggested)

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Questions cover key aspects of the MKTG 1030 course, including instructors, contact information, grade components (final exam, group project), lecture attendance incentives, lab attendance policies, and accepted documentation for excused absences. This helps students understand course requirements and grading.

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