MIST 5750 Chapter 2 Flashcards

Questions and Answers

What is process identification?

Creating a process map

Training staff on business processes

A set of activities to define business processes (correct)

Defining the processes for a project

What does process architecture consist of?

Management Processes, Core Processes & Support Processes

What are the two questions BPM organizations need to answer?

What Processes are executed in the organization? Which ones should the organization focus on?

What is the objective of the designation phase of process identification?

To gain an understanding of the processes an organization is involved in and their interrelationships. Signup and view all the answers

What is the goal of the evolution phase of process identification?

To develop a prioritization among processes for management activities. Signup and view all the answers

What is the trade-off in the number of processes identified in the designation phase?

Impact and manageability Signup and view all the answers

What are the pros of having a large process scope?

Easier to spot opportunities for efficiency gains Signup and view all the answers

What are narrow processes characterized by?

Need continuous fine-tuning Signup and view all the answers

What does the upstream process involve?

Searching for and extracting raw materials. Signup and view all the answers

What happens in the downstream process?

Processing raw materials into finished products and selling them. Signup and view all the answers

What should be considered for processes that create loss or risk?

They should be decommissioned or eliminated. Signup and view all the answers

What is the goal of determining importance in evaluation criteria for processes?

To find which processes have the greatest impact on strategic goals. Signup and view all the answers

What does dysfunction relate to in process evaluation?

Identifying which processes are in the deepest trouble. Signup and view all the answers

What factors should feasibility focus on?

Processes where benefits are reasonable to expect. Signup and view all the answers

What does BPM maturity assessment aim to determine?

The level of systematic process thinking in an organization. Signup and view all the answers

What does CMMI stand for?

Capability Maturity Model Integrated. Signup and view all the answers

What is the focus of defining process architecture?

Derivation of the process landscape model. Signup and view all the answers

What does case type classify?

Type of cases handled by an organization Signup and view all the answers

What does function dimension classify?

The functions an organization performs Signup and view all the answers

Study Notes

Process Identification

A structured approach to delineate a company's business processes and prioritize them effectively.
Involves two main phases: Designation and Evolution.

Process Architecture

Organizational diagram dividing processes into Management, Core, and Support Processes.
The result of the process identification stage.

BPM Focus Questions

Organizations must determine which processes they execute and which should be prioritized.

Designation Phase

Aims to understand an organization’s processes and their interrelations.

Evolution Phase

Develops prioritization strategies for process management activities (modeling, redesign, automation, monitoring).

Identified Processes

The number of processes should reflect a balance between impact and manageability.
Fewer processes may lead to a broader individual scope.

Large Process Scope

Advantages: Increased impact, better spotting of efficiency opportunities.
Disadvantages: Complications in communication among staff, challenges in model maintenance, and added complexity in improvement projects.
Emphasizes the importance of distinguishing between Broad and Narrow Processes.

Broad Processes

Selected in areas requiring significant operational overhauls, e.g., Procurement.

Narrow Processes

Subjected to continuous monitoring and adjustments; not suited for major overhauls.
Examples include improvement suggestions from employees.

Upstream Process

Involves the discovery and extraction of raw materials in production.

Downstream Process

Converts raw materials into finished products and includes sales activities.

Evaluation Criteria for Processes

Assessing processes based on importance, dysfunction, and feasibility.
Processes causing loss or risk should be considered for discontinuation.

Importance of Processes

Determines which processes significantly affect strategic goals like profitability and public contribution.
Requires clear alignment with organizational strategic objectives.

Dysfunctional Processes

Focuses on identifying processes in distress, relying on management opinions and customer feedback in the absence of data.

Feasibility of Processes

Concentrates on processes likely to yield benefits while being mindful of organizational politics and change frequency.

BPM Maturity Assessment

Techniques to evaluate an organization's systematic process thinking.

CMMI

After adopting the Capability Maturity Model Integrated framework, organizations conduct assessments of software development practices within the maturity model scope.

Process Landscape Model

Emphasizes the importance of systematically defining the Process Architecture, with a focus on the process landscape model.

Case Type Classification

Categorizes cases managed by an organization, such as insurance or toys.

Function Dimension Classification

Classifies organizational functions like Purchasing, Production, and Sales, focusing on the activities an organization undertakes.

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Description

Test your knowledge on critical concepts in chapter 2 of MIST 5750. This quiz covers essential terms and definitions related to process identification and architecture. Perfect for students looking to reinforce their understanding of business process management.