Podcast
Questions and Answers
What is process identification?
What is process identification?
What does process architecture consist of?
What does process architecture consist of?
Management Processes, Core Processes & Support Processes
What are the two questions BPM organizations need to answer?
What are the two questions BPM organizations need to answer?
What Processes are executed in the organization? Which ones should the organization focus on?
What is the objective of the designation phase of process identification?
What is the objective of the designation phase of process identification?
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What is the goal of the evolution phase of process identification?
What is the goal of the evolution phase of process identification?
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What is the trade-off in the number of processes identified in the designation phase?
What is the trade-off in the number of processes identified in the designation phase?
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What are the pros of having a large process scope?
What are the pros of having a large process scope?
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What are narrow processes characterized by?
What are narrow processes characterized by?
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What does the upstream process involve?
What does the upstream process involve?
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What happens in the downstream process?
What happens in the downstream process?
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What should be considered for processes that create loss or risk?
What should be considered for processes that create loss or risk?
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What is the goal of determining importance in evaluation criteria for processes?
What is the goal of determining importance in evaluation criteria for processes?
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What does dysfunction relate to in process evaluation?
What does dysfunction relate to in process evaluation?
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What factors should feasibility focus on?
What factors should feasibility focus on?
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What does BPM maturity assessment aim to determine?
What does BPM maturity assessment aim to determine?
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What does CMMI stand for?
What does CMMI stand for?
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What is the focus of defining process architecture?
What is the focus of defining process architecture?
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What does case type classify?
What does case type classify?
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What does function dimension classify?
What does function dimension classify?
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Study Notes
Process Identification
- A structured approach to delineate a company's business processes and prioritize them effectively.
- Involves two main phases: Designation and Evolution.
Process Architecture
- Organizational diagram dividing processes into Management, Core, and Support Processes.
- The result of the process identification stage.
BPM Focus Questions
- Organizations must determine which processes they execute and which should be prioritized.
Designation Phase
- Aims to understand an organization’s processes and their interrelations.
Evolution Phase
- Develops prioritization strategies for process management activities (modeling, redesign, automation, monitoring).
Identified Processes
- The number of processes should reflect a balance between impact and manageability.
- Fewer processes may lead to a broader individual scope.
Large Process Scope
- Advantages: Increased impact, better spotting of efficiency opportunities.
- Disadvantages: Complications in communication among staff, challenges in model maintenance, and added complexity in improvement projects.
- Emphasizes the importance of distinguishing between Broad and Narrow Processes.
Broad Processes
- Selected in areas requiring significant operational overhauls, e.g., Procurement.
Narrow Processes
- Subjected to continuous monitoring and adjustments; not suited for major overhauls.
- Examples include improvement suggestions from employees.
Upstream Process
- Involves the discovery and extraction of raw materials in production.
Downstream Process
- Converts raw materials into finished products and includes sales activities.
Evaluation Criteria for Processes
- Assessing processes based on importance, dysfunction, and feasibility.
- Processes causing loss or risk should be considered for discontinuation.
Importance of Processes
- Determines which processes significantly affect strategic goals like profitability and public contribution.
- Requires clear alignment with organizational strategic objectives.
Dysfunctional Processes
- Focuses on identifying processes in distress, relying on management opinions and customer feedback in the absence of data.
Feasibility of Processes
- Concentrates on processes likely to yield benefits while being mindful of organizational politics and change frequency.
BPM Maturity Assessment
- Techniques to evaluate an organization's systematic process thinking.
CMMI
- After adopting the Capability Maturity Model Integrated framework, organizations conduct assessments of software development practices within the maturity model scope.
Process Landscape Model
- Emphasizes the importance of systematically defining the Process Architecture, with a focus on the process landscape model.
Case Type Classification
- Categorizes cases managed by an organization, such as insurance or toys.
Function Dimension Classification
- Classifies organizational functions like Purchasing, Production, and Sales, focusing on the activities an organization undertakes.
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Description
Test your knowledge on critical concepts in chapter 2 of MIST 5750. This quiz covers essential terms and definitions related to process identification and architecture. Perfect for students looking to reinforce their understanding of business process management.
