Missing Item Scenarios in Order Fulfillment

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What is the resolution offered for cases where the entire item is missing?

Re-delivery or Refund (correct)

No resolution offered

Partial refund only

Replacement only

In which of the following scenarios is the 'Partial Item/Freebie Missing' disposition applicable?

When an entire item is missing

When a free item or part of a free item is missing in a promotional offer (correct)

When a non-promotional item is partially damaged

When parts of an item are missing

What is the resolution offered for 'Partial Item/Freebie Missing' cases where the value of the partial item is less than INR 50?

Replacement or partial refund

No resolution offered

Replacement only

Partial refund only (correct)

In which of the following scenarios is the 'Parts Missing' disposition applicable?

When parts of an item are missing, and the value cannot be calculated on the Lifeline system Signup and view all the answers

What is the resolution offered for 'Parts Missing' cases?

Replacement or refund with pickup Signup and view all the answers

What is the value threshold for offering a replacement or initiating the refund with pickup (RPU) process for 'Partial Item/Freebie Missing' cases?

INR 50 Signup and view all the answers

When should the 'MDND confirmed by SM/DP' tag be used?

When the order is MDND and confirmation is received from DP/SM for the resolution. Signup and view all the answers

What is the appropriate action if no confirmation is received from DP/SM for an order?

No tags need to be added, and the process remains unchanged. Signup and view all the answers

What is the purpose of using the 'MDND confirmed by SM/DP' tag?

To improve overall track keeping for MDND orders. Signup and view all the answers

What should be done if a resolution is provided without confirmation from DP/SM?

Proceed without adding any additional tags. Signup and view all the answers

How does using the 'MDND confirmed by SM/DP' tag assist last-mile teams?

By improving tracking efficiency for MDND orders. Signup and view all the answers

Missing Item Scenarios in Order Fulfillment

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Questions and Answers

What is the resolution offered for cases where the entire item is missing?

In which of the following scenarios is the 'Partial Item/Freebie Missing' disposition applicable?

What is the resolution offered for 'Partial Item/Freebie Missing' cases where the value of the partial item is less than INR 50?

In which of the following scenarios is the 'Parts Missing' disposition applicable?

What is the resolution offered for 'Parts Missing' cases?

What is the value threshold for offering a replacement or initiating the refund with pickup (RPU) process for 'Partial Item/Freebie Missing' cases?

When should the 'MDND confirmed by SM/DP' tag be used?

What is the appropriate action if no confirmation is received from DP/SM for an order?

What is the purpose of using the 'MDND confirmed by SM/DP' tag?

What should be done if a resolution is provided without confirmation from DP/SM?

How does using the 'MDND confirmed by SM/DP' tag assist last-mile teams?

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