Podcast
Questions and Answers
What is the resolution offered for cases where the entire item is missing?
What is the resolution offered for cases where the entire item is missing?
- Re-delivery or Refund (correct)
- No resolution offered
- Partial refund only
- Replacement only
In which of the following scenarios is the 'Partial Item/Freebie Missing' disposition applicable?
In which of the following scenarios is the 'Partial Item/Freebie Missing' disposition applicable?
- When an entire item is missing
- When a free item or part of a free item is missing in a promotional offer (correct)
- When a non-promotional item is partially damaged
- When parts of an item are missing
What is the resolution offered for 'Partial Item/Freebie Missing' cases where the value of the partial item is less than INR 50?
What is the resolution offered for 'Partial Item/Freebie Missing' cases where the value of the partial item is less than INR 50?
- Replacement or partial refund
- No resolution offered
- Replacement only
- Partial refund only (correct)
In which of the following scenarios is the 'Parts Missing' disposition applicable?
In which of the following scenarios is the 'Parts Missing' disposition applicable?
What is the resolution offered for 'Parts Missing' cases?
What is the resolution offered for 'Parts Missing' cases?
What is the value threshold for offering a replacement or initiating the refund with pickup (RPU) process for 'Partial Item/Freebie Missing' cases?
What is the value threshold for offering a replacement or initiating the refund with pickup (RPU) process for 'Partial Item/Freebie Missing' cases?
When should the 'MDND confirmed by SM/DP' tag be used?
When should the 'MDND confirmed by SM/DP' tag be used?
What is the appropriate action if no confirmation is received from DP/SM for an order?
What is the appropriate action if no confirmation is received from DP/SM for an order?
What is the purpose of using the 'MDND confirmed by SM/DP' tag?
What is the purpose of using the 'MDND confirmed by SM/DP' tag?
What should be done if a resolution is provided without confirmation from DP/SM?
What should be done if a resolution is provided without confirmation from DP/SM?
How does using the 'MDND confirmed by SM/DP' tag assist last-mile teams?
How does using the 'MDND confirmed by SM/DP' tag assist last-mile teams?
