40 Questions
What is the primary objective of a Management Information System (MIS)?
To provide the right information to the right person in the right format at the right time
What is the primary focus of Decision Support Systems (DSS)?
Unstructured or semi-structured business problems
What is a key characteristic of Decision Support Systems (DSS)?
They provide the ability to analyze and model complex problems
What is the purpose of the problem-solving phase in decision-making?
To define the problem and identify the objectives
What is a type of specialized support system that uses the overall approach of a DSS?
Group Support System (GSS)
What is a key component of a Decision Support System (DSS)?
All of the above
What is the primary benefit of using a Decision Support System (DSS)?
Support for decision-making effectiveness
What is a key consideration in the implementation phase of decision-making?
Implementation and monitoring
What is the primary goal of strategic planning in an organization?
To set the course for decision making
What is the first stage of the decision-making process, as described by Herbert Simon's model?
Intelligence stage
What comes after the decision-making phase in the problem-solving process?
Implementation and monitoring stages
What is the purpose of the design stage in Herbert Simon's model?
To evaluate alternative solutions
What is the main difference between problem solving and decision making?
Decision making is a component of problem solving
What is the primary function of information systems in an organization?
To assist with strategic planning and problem solving
What happens in the choice stage of Herbert Simon's model?
A course of action is selected
What is an important activity in any business organization?
Problem solving
What is the primary goal of the Satisficing model?
To find a good but not necessarily the best solution
What is the purpose of heuristics in decision-making?
To usually find a good solution
What are the two main phases of the Sense and Respond approach?
Sense and Respond
What is the primary function of a Management Information System (MIS)?
To provide insights into regular operations
What is a characteristic of a Satisficing model?
It is used when the optimal solution is difficult or costly to find
What is another term for 'rules of thumb' in decision-making?
Heuristics
What is the purpose of management information and decision support systems in the Sense and Respond approach?
To develop systems to solve the problem
What is a component of a Management Information System (MIS)?
Integrated collection of people, procedures, databases, and devices
What is the primary role of an MIS in an organization?
To provide a competitive advantage
What type of report is produced periodically, such as daily, weekly, or monthly?
Scheduled report
What is the primary source of internal data for an MIS?
TPSs and ERP systems and related databases
What type of report is developed to give certain information at someone's request?
Demand report
What is the outcome of an MIS in an organization?
A collection of reports
What is the primary focus of an MIS in an organization?
Providing the right information to the right people in the right format and at the right time
What is an external data source for an MIS?
Internet
What is a key characteristic of an MIS report?
It is always in the form of tabulations and summaries
What is the primary focus of a Decision Support System (DSS)?
Decision-making effectiveness
Which type of Decision Support System (DSS) is designed to support senior-level executives?
Executive Support System (ESS)
What is the primary purpose of a Model Base in a DSS?
To perform quantitative analysis
What is the term for the ability of a DSS to duplicate features of a real system?
Simulation
Which problem-solving phase involves identifying the problem and determining the desired outcome?
Intelligence
What is the term for the approach of making hypothetical changes to problem data and observing the impact on results?
What-if analysis
Which component of a DSS enables users to interact with the system and obtain information?
Dialogue Manager
What is the term for the organized collection of people, procedures, software, databases, and devices used to help make decisions that solve problems?
Decision Support System (DSS)
Study Notes
Management Information Systems
- Provides managers with information to help achieve organizational goals
- Integrated collection of people, procedures, databases, and devices
Characteristics of MIS
- Provides reports with fixed and standard formats
- Produces hard-copy and soft-copy reports
- Uses internal data stored in the computer system
- Allows users to develop custom reports
- Requires user requests for reports developed by systems personnel
Types of MIS
Financial MIS
- Provides financial information to executives and others
- Subsystems:
- Profit/loss and cost systems: profit and revenue centers
- Auditing: internal and external
- Uses and management of funds
Manufacturing MIS
- Monitors and controls the flow of materials, products, and services through the organization
- Subsystems:
- Design and engineering: CAD systems
- Master production scheduling and inventory control: EOQ, MRP, JIT
- Process control: CAM, CIM, FMS
- Quality control and testing
Marketing MIS
- Supports managerial activities in product development, distribution, pricing decisions, and promotional effectiveness
- Subsystems:
- Marketing research
- Product development
- Promotion and advertising
- Product pricing
- Sales analysis
Human Resource MIS
- Concerned with activities related to employees and potential employees
- Subsystems:
- Human resource planning
- Personnel selection and recruiting
- Training and skills inventory
- Scheduling and job placement
- Wage and salary administration
- Outplacement
Other MIS
- Accounting MIS: provides aggregate information on accounts payable, accounts receivable, payroll, and many other applications
- Geographic information system (GIS): capable of assembling, storing, manipulating, and displaying geographic information
Decision Support Systems (DSS)
- Organized collection of people, procedures, software, databases, and devices used to help make decisions that solve problems
- Focus of a DSS is on decision-making effectiveness regarding unstructured or semi-structured business problems
- Used by managers at all levels
Characteristics of DSS
- Provide rapid access to information
- Handle large amounts of data from different sources
- Provide report and presentation flexibility
- Offer both textual and graphical orientation
- Support drill-down analysis
- Perform complex, sophisticated analysis and comparisons using advanced software packages
Capabilities of a DSS
- Support problem-solving phases
- Support different decision frequencies: ad hoc DSS, institutional DSS
- Support different problem structures: highly structured problems, semi-structured or unstructured problems
- Support various decision-making levels
Components of a DSS
-
Database: database management system
-
Model base: provides decision makers with access to a variety of models and assists them in decision making
-
Dialogue manager: user interface that allows decision makers to easily access and manipulate the DSS
-
Access to the Internet, networks, and other computer-based systems### Management Information Systems (MIS)
-
Provides a competitive advantage by providing the right information to the right people in the right format and at the right time
-
Supports effective decision making and provides feedback on daily operations
Inputs to an MIS
- Internal data sources:
- Transaction Processing Systems (TPSs) and Enterprise Resource Planning (ERP) systems and related databases
- Data warehouses and data marts
- Specific functional areas throughout the firm
- External data sources:
- Customers, suppliers, competitors, and stockholders whose data is not already captured by the TPS
- Internet
- Extranets
Outputs from an MIS
- Outputs are reports distributed to managers in various formats (tabulations, summaries, charts, and graphs)
- Types of reports:
- Scheduled reports: produced periodically (daily, weekly, monthly)
- Key-indicator reports: summary of previous day's critical activities
- Demand reports: developed to provide specific information on request
- Exception reports: highlight unusual or exceptional events
- Drill-down reports: provide detailed information on specific areas of interest
This quiz covers types of reports in Management Information Systems, including exception reports and drill-down reports, for use with Principles of Business Information Systems, 4e.
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