Candid Info Site Quiz
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Questions and Answers

What principle does Grant emphasize in his civilian company?

  • High pressure sales tactics
  • Rapid production of services
  • Quality product at a reasonable rate (correct)
  • Innovative technology solutions

    • How many years did Mike serve in the Marine Corps?

  • 10 years
  • 15 years
  • 20 years
  • 23 years (correct)

    • What aspect of customer service does Mike focus on in his reports?

  • Clear and concise communication (correct)
  • Offering unrealistic timelines
  • Vague assessments to minimize liability
  • Providing lengthy and detailed documents

    • What can clients expect from Grant during their inspection process?

    <p>Access to him for questions before, during, and after the inspection (C)</p> Signup and view all the answers

    Which quality is highlighted as Mike's strength in his professional approach?

    <p>Exemplary attention to detail (D)</p> Signup and view all the answers

    When scheduling a showing using the SUPRA system, entry of what code is required in the LB code section of the order form?

    <p>A CBS code. (B)</p> Signup and view all the answers

    If a listing agent (LA) requires an explanation on how to set up a CBS code when using the SUPRA system, which action should be taken?

    <p>Refer the LA to the provided resource for guidance. (A)</p> Signup and view all the answers

    For showing requests that exceed how many hours in duration should the ShowingTime service be contacted directly to schedule, rather than submitting a request?

    <p>4 hours (B)</p> Signup and view all the answers

    In the event that scheduling a showing through ShowingTime is not possible, what is the recommended next course of action?

    <p>Reach out to the listing agent directly for scheduling assistance. (C)</p> Signup and view all the answers

    What should happen if a showing request is longer than the recommended threshold and was not scheduled by calling ShowingTime?

    <p>The request must be cancelled and the showing agent asked to call ShowingTime instead. (D)</p> Signup and view all the answers

    What is the preferred method for scheduling water testing when contacting the client or agent?

    <p>PPM, if unavailable then DPC (C)</p> Signup and view all the answers

    What is the turnaround time for the report after re-inspection?

    <p>5-7 business days (B)</p> Signup and view all the answers

    What must be noted when the person scheduling confirms the inspection?

    <p>The time they confirmed and if they will arrive (A)</p> Signup and view all the answers

    If neither PPM nor DPC can perform the inspection as scheduled, what is the next step?

    <p>Choose the other company option for CL-100 (D)</p> Signup and view all the answers

    What is required for PPM or DPC to access a property if they can only do it outside the scheduled inspection time?

    <p>A LB code for access (C)</p> Signup and view all the answers

    What should you do if a client has not responded in a chat for more than 2 minutes?

    <p>Reach out to confirm their presence in the chat. (B)</p> Signup and view all the answers

    What is the first step to take when handling an online order?

    <p>Confirm property details and obtain access. (D)</p> Signup and view all the answers

    Which service is explicitly stated as not being offered during inspections?

    <p>Pictures or videos obtained with a Thermal Imaging Camera. (C)</p> Signup and view all the answers

    When scheduling a standalone inspection with Grant, what is a preferred time to propose?

    <p>Morning at 8-8:30am. (D)</p> Signup and view all the answers

    What specific information must you check when scheduling an appointment for an inspection?

    <p>The agent notes section for any special procedures. (B)</p> Signup and view all the answers

    What is required in the system when booking a duplex property inspection?

    <p>Add the 'Duplex Add On' service for additional charges. (C)</p> Signup and view all the answers

    Why is it necessary to send an SMS to Grant before confirming inspection dates/times?

    <p>To check if he has availability at that time. (B)</p> Signup and view all the answers

    What should you do if you are booking a multi-family property larger than a duplex?

    <p>Reach out to Grant for pricing before scheduling. (B)</p> Signup and view all the answers

    What type of inspection does CHI typically NOT perform unless the property's use has been altered?

    <p>Commercial inspections (A)</p> Signup and view all the answers

    Which of the following is NOT a required piece of information to gather before sending an SMS to Grant?

    <p>Agent's license number (B)</p> Signup and view all the answers

    What action is necessary after gathering the required information for a commercial inspection request?

    <p>Pass the information to Grant via SMS to confirm pricing and schedule (D)</p> Signup and view all the answers

    Which of the following individuals are most likely to request the type of inspection discussed?

    <p>Kelly Millz, Elizabeth Myers, and Suzanna Violana (B)</p> Signup and view all the answers

    What is the primary purpose of sending the collected information to Grant via SMS?

    <p>To obtain pricing and schedule confirmation. (D)</p> Signup and view all the answers

    Flashcards

    Value Proposition

    A commitment to providing high-quality products or services, delivered at an affordable price, with a focus on meeting the customer's needs.

    Veteran

    A person who has served in the military, often bringing a strong work ethic and attention to detail.

    Inspection Report

    A detailed assessment or evaluation of a property's condition, often used when buying or selling a home.

    Customer Service

    The process of making sure customers are satisfied and have a positive experience.

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    Attention to Detail

    A strong dedication to providing clear and accurate information, often characterized by precision and detail.

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    CBS Code

    A unique code used in a specific system to identify and process a request.

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    ShowingTime

    A web-based platform used to schedule property showings and manage appointments.

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    Long Duration Request

    A request for a showing that lasts more than 4 hours.

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    Listing Agent (LA)

    An individual responsible for managing or assisting with property showings.

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    CBS Code Resource

    A specific location or online resource providing information about CBS codes and how to use them.

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    Repair Addendum

    A document that specifies the repairs or modifications to be made before a re-inspection.

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    DPC

    A third-party company that performs water testing for inspections.

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    PPM

    A third-party company that performs water testing for inspections.

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    SUPRA

    A digital lockbox system used for property access.

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    Duplex Inspection

    For duplex properties, select "Residential Inspection" then add the "Duplex Add On" service to add the extra charge.

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    Duplex Add-On Service

    Use the "Residential Inspection" option and then add the "Duplex Add On" service to ensure the correct charge for duplex properties.

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    Multi-Family Property Inspection

    For multi-family properties like Triplex, Quadplex, etc., contact Grant via SMS to determine pricing and when to schedule.

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    Thermal Imaging Camera

    This tool is used during inspections, but pictures or videos are NOT included in the report. It's strictly for the inspector's use.

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    Re-inspection

    This happens when the initial inspection isn't enough, often for repairs or adjustments. Grant prefers to do these during specific times.

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    Stand-Alone Inspection

    Grant prefers to do stand-alone inspections during specific times: 8-8:30am, between inspections, or at 3 pm after his last inspection.

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    Agent Notes

    Look at the agent notes section when scheduling, as they might contain special instructions or procedures for specific properties.

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    Confirming Booking with SMS

    Contacting Grant via SMS is the best way to confirm a booking date/time, especially for stand-alone or re-inspections.

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    Commercial Inspection of a Former Residential Property

    A type of inspection for properties that were previously residential but have been converted to commercial use, like a doctor's office. It involves a different inspection process which involves different pricing and scheduling.

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    Who Typically Requests Commercial Inspections of Former Residential Properties

    Agents Kelly Millz, Elizabeth Myers, and Suzanna Violana are the primary contacts for requesting this specific type of inspection.

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    Study Notes

    Grant's Company

    • Grant transitioned from a 10-year Army career to the civilian sector.
    • He founded a company built on military principles.
    • His company prioritizes quality products at reasonable prices.
    • He's available to answer questions before, during, and after inspections.
    • For requests over 4 hours, contact ShowingTime to schedule. If scheduling fails, contact the listing agent.
    • Prefers morning inspections at 8-8:30am, between inspections, or at 3pm after his last inspection..
    • Pre-confirmation, send an SMS to Grant with potential dates/times, allowing him to approve.
    • Stand-alone inspections accepted; confirm date/time via SMS offering available dates/times.
    • Re-inspections: morning at 8-8:30am, between inspections or at 3pm after his last inspection. Pre-confirmation, send an SMS to Grant offering available dates/times.
    • Client/agent must provide list of repairs or signed repair addendum for re-inspections. (Spectora will send a reminder email.)
    • Accepts inspections any day of the week, preferably Mon-Fri, but weekends possible.
    • Turnaround time for reports is 5-7 business days. Water testing results are included in this timeframe, completed by 3rd parties (PPM and DPC).
    • Agent notes, online schedule notes, etc, should be checked for preferred water testing method(DPC or PPM).
    • Online orders: Confirm prop details and access. Follow-up only if property specifics need confirmation or entered details differ from the listing. Inspector fees form required.
    • Respond via chat to confirmations. If no response in more than 2 minutes, confirm presence. If still no reply, end chat, offering alternative contact (864-207-6073).
    • Agent notes for special procedures must be checked.
    • Thermal imaging camera used as a tool during inspections, but not offered as a service, nor included in reports.
    • "Residential Inspection" and "Duplex Add On" service must be selected for duplexes.
    • Multi-family properties (triplex, quadplex, etc.) require a quote via SMS for scheduling.
    • Confirm via email if date/time is acceptable. Follow up for confirmation.
    • If confirmation is not possible, move to the alternative for CL-100 (Spectora will automatically send an email).
    • Note order and stated arrival time confirmations.
    • If access via Supra is required, notify Grant for access provision to ensure access for third-party inspectors.
    • SUPRA access needs: pre-schedule access with Grant 9am-9:30am.
    • If quote email needed, use template.
    • CHI does not perform commercial inspections unless the home was previously residential.
    • Gather property address, caller information and send to Grant via SMS for pricing and scheduling.
    • Agents Kelly Millz, Elizabeth Myers, and Suzanna Violana typically request residential-turned-commercial inspections.

    Mike's Expertise

    • Mike, a 23-year Marine, focuses on detail.
    • He prepares clear and concise reports for homeowners.
    • He's committed to enhancing customer service.
    • He's available to answer questions and provide reassurance.

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    Quiz Team

    Description

    Explore how veterans like Grant and Mike leverage their military backgrounds to excel in the civilian business world. This quiz covers their approaches to quality, customer service, and professional integrity. Gain insights into their methods and techniques for thriving post-service.

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