Milady Chapter 31: On the Job Flashcards
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Questions and Answers

What is an important difference between cosmetology school and working in a salon?

Cosmetology schools are a more forgiving environment.

A new graduate is likely to begin with an entry level job that involves what?

Services that are not necessarily the graduate's first choice.

In searching for a salon, it is important to find one that matches what?

Your preferences.

In any service industry, putting clients first is required.

<p>True</p> Signup and view all the answers

Being punctual at work is respectful to whom?

<p>Your clients and your coworkers.</p> Signup and view all the answers

Striving to help, pitching in, sharing knowledge, and being positive are signs of being what?

<p>A team player.</p> Signup and view all the answers

What should be included in your job description?

<p>Duties and responsibilities.</p> Signup and view all the answers

The most reliable way to be compensated for an entry-level position is what?

<p>Hourly salary.</p> Signup and view all the answers

In addition to your regular compensation, your tips are reported to taxes.

<p>True</p> Signup and view all the answers

Feedback on job performance is commonly given during what?

<p>Performance evaluations.</p> Signup and view all the answers

Choosing a role model who has the qualities you would like to develop helps what?

<p>Improve your performance.</p> Signup and view all the answers

What does not repaying a loan indicate?

<p>Defaulting.</p> Signup and view all the answers

What is a good method of estimating income and expenses?

<p>Budgeting.</p> Signup and view all the answers

Another term for upselling services is what?

<p>Ticket upgrading.</p> Signup and view all the answers

As a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the clients, and be what?

<p>Confident.</p> Signup and view all the answers

Once the client decides to buy, you should quit selling.

<p>True</p> Signup and view all the answers

The steady customers who you serve on a regular basis are considered your what?

<p>Client base.</p> Signup and view all the answers

Scheduling a client for a future service before he or she leaves the salon is known as what?

<p>Rebooking.</p> Signup and view all the answers

Compensation with base pay and a percentage of sales is referred to as what?

<p>Salary plus commission.</p> Signup and view all the answers

Increasing service prices is one way to do what?

<p>Increase income.</p> Signup and view all the answers

The act of recommending and selling products to your clients for at-home use is known as what?

<p>Retailing.</p> Signup and view all the answers

Study Notes

Differences Between Cosmetology School and Salon Work

  • Cosmetology schools offer a more forgiving environment compared to the realities of working in a salon.

Entry-Level Jobs

  • New graduates often start in entry-level positions that may not align with their personal service preferences.

Salon Selection

  • It is crucial to find a salon that aligns with personal preferences and values.

Client-Centric Approach

  • Prioritizing clients is essential in the service industry for success and satisfaction.

Punctuality

  • Being on time shows respect for both clients and coworkers.

Teamwork

  • Contributing positively, sharing knowledge, and helping others are indicators of being a team player.

Job Descriptions

  • A clear job description should outline specific duties and responsibilities of the position.

Compensation Structure

  • Entry-level positions typically offer hourly wages as the most reliable form of compensation.

Taxes on Tips

  • Tips received in addition to regular pay must be reported for tax purposes.

Performance Feedback

  • Job performance evaluations are commonly conducted to provide feedback.

Role Models

  • Selecting role models who embody desired qualities can help enhance performance.

Loan Default

  • Defaulting refers to the failure to repay a loan as agreed.

Budgeting

  • Budgeting is an effective method for estimating income and managing expenses.

Ticket Upgrading

  • Ticket upgrading is a term synonymous with upselling additional services.

Salesmanship Skills

  • Proficiency as a salesperson requires product knowledge, adaptability to client needs, and confidence.

Sales Process

  • Once a client decides to purchase, the focus should shift away from selling.

Client Base

  • Regular customers that are served consistently form the salon's client base.

Rebooking Strategy

  • Scheduling future services for clients before they leave the salon is known as rebooking.

Salary Structure

  • A combination of base pay and commission from sales is referred to as salary plus commission.

Increasing Income

  • Raising service prices is one method to enhance overall income.

Retailing

  • Retailing involves recommending and selling products for home use to clients.

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Description

Test your knowledge with these flashcards covering key concepts from Milady's Chapter 31 on starting a career in cosmetology. This quiz focuses on understanding the transition from cosmetology school to working in a salon environment. Prepare for your future by reviewing these essential terms and their definitions.

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