MGT212 Chapter 3: Managing the External Environment
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Questions and Answers

Which component addresses scientific and industrial innovations?

  • Social component
  • Technological component (correct)
  • Global component
  • Demographic component

What does the socio-cultural component primarily encompass?

  • Global economic issues and trade relations
  • Scientific innovations and technological advancements
  • Values, attitudes, and cultural trends (correct)
  • Barriers faced by minorities in the workplace

What describes the demographic component of the external environment?

  • Cultural values and traditions
  • Increasingly diverse workforce characteristics (correct)
  • The persistence of gender-wage gaps
  • Global market expansions

What is the glass ceiling phenomenon?

<p>The barriers preventing women and minorities from top management (A)</p> Signup and view all the answers

Which of the following is an aspect of the social component?

<p>Gender-wage gap discrepancies (C)</p> Signup and view all the answers

The global component encompasses issues associated with what?

<p>Globalization and the world economy (C)</p> Signup and view all the answers

What does the socio-cultural component NOT include?

<p>Demographic challenges in the workforce (B)</p> Signup and view all the answers

Which demographic change is noted as part of the new workforce?

<p>It is more gender and racially diverse (C)</p> Signup and view all the answers

What is a key component of managing diversity within organizations?

<p>Enabling all employees to realize their full potential (D)</p> Signup and view all the answers

What role does technology play in competitive advantage?

<p>It facilitates the evolution of the information age (C)</p> Signup and view all the answers

Which step comes first in the innovation process?

<p>Conceptualization (A)</p> Signup and view all the answers

What is the omnipotent view of management?

<p>Managers are completely responsible for the success or failure of an organization. (A)</p> Signup and view all the answers

How does environmental uncertainty affect organizations?

<p>It pertains to the degree of change and complexity in the environment (D)</p> Signup and view all the answers

What does the symbolic view of management suggest?

<p>External forces play a significant role in an organization's success or failure. (D)</p> Signup and view all the answers

What does the degree of change in environmental components signify?

<p>The dynamic or stable nature of the external environment (D)</p> Signup and view all the answers

What does the degree of environmental complexity refer to?

<p>The number of components in the external environment (C)</p> Signup and view all the answers

What is NOT a step in the innovation process?

<p>Market evaluation (D)</p> Signup and view all the answers

Which component of the external environment includes interest rates and inflation?

<p>Economic component (D)</p> Signup and view all the answers

Which of the following best describes the demographic component of the external environment?

<p>It concerns trends in population characteristics, such as age and income. (C)</p> Signup and view all the answers

Which option correctly identifies an aspect of technological components in management?

<p>Technology serves as a foundation for competitive advantage (D)</p> Signup and view all the answers

Which statement best describes stakeholders?

<p>Any constituencies affected by an organization's decisions (C)</p> Signup and view all the answers

What outcome does a stable external environment typically promote for organizations?

<p>Consistent strategies and predictable outcomes (A)</p> Signup and view all the answers

What is a stakeholder audit?

<p>Systematically identifying all parties affected by the company’s performance (B)</p> Signup and view all the answers

How is organizational culture best defined?

<p>Shared values, principles, and traditions influencing member behavior (D)</p> Signup and view all the answers

How do external forces relate to the management of an organization?

<p>They can significantly influence an organization's success or failure. (C)</p> Signup and view all the answers

Which of the following factors is typically classified under the economic component?

<p>Inflation rates (A)</p> Signup and view all the answers

What characterizes strong organizational cultures?

<p>Key values that are intensely held and widely shared (A)</p> Signup and view all the answers

What is the primary focus of the political/legal component in the external environment?

<p>Political conditions and laws (A)</p> Signup and view all the answers

The shared values and traditions in an organization can influence which of the following?

<p>How organizational members interact and perform (A)</p> Signup and view all the answers

Which aspect is NOT considered part of the political/legal component?

<p>Market competition (B)</p> Signup and view all the answers

Which of the following is NOT a component of environmental complexity?

<p>The organization’s profit margins (C)</p> Signup and view all the answers

What is the significance of understanding an organization’s stakeholders?

<p>It helps in aligning business strategies with public perception (C)</p> Signup and view all the answers

Study Notes

Managerial Perspectives

  • Omnipotent View: Managers are considered directly responsible for the organization's success or failure.
  • Symbolic View: Success or failure largely attributed to factors beyond managers' control.

External Environment

  • Definition: Encompasses factors and forces outside the organization influencing its performance.

Components of External Environment

  • Economic: Interest rates, inflation, disposable income changes, stock market behaviors, and business cycle stages.
  • Demographic: Trends in population characteristics like age, race, gender, education, and family composition.
  • Political/Legal: Federal, state, and local laws, along with political conditions and stability.
  • Socio-cultural: Societal factors such as values, beliefs, lifestyle trends, and cultural attitudes.
  • Technological: Innovations in science and industry that impact organizational operations.
  • Global: Issues related to globalization and the world economy.

Demographic and Social Components

  • Workforce Characteristics: An increasingly larger, diverse, and older workforce emphasizing gender and ethnic diversity.
  • Equality Challenges: Persistent barriers for women and minorities in the workplace, including the Glass Ceiling, which hinders access to top management roles.
  • Gender-Wage Gap: Ongoing disparities in earnings between genders and obstacles to career advancement.

Technological Component

  • Information Age: Technology has made information a vital strategic resource for competitive advantage.
  • Innovation Process: Includes three stages:
    • Conceptualization: Initial idea formation.
    • Product Technology: Prototype development.
    • Production Technology: Establishing a profitable production process.

Environmental Uncertainty

  • Definition: Pertains to the degree of change and complexity within an organization's external environment.
  • Dimensions:
    • Degree of Change: Measurement of how stable or dynamic the environment is.
    • Complexity: The number of external components impacting the organization and the extent of knowledge about those components.

Stakeholder Relationships

  • Stakeholders: Constituents in the external environment affected by organizational decisions and actions.
  • Stakeholder Audit: A systematic identification of all parties potentially impacted by the organization’s performance.

Organizational Culture

  • Definition: Shared values, principles, traditions, and operational methods that guide member behavior within the organization.
  • Strong Cultures: Cultures where key values are deeply held and widely embraced among members.

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Description

This quiz covers Chapter Three of MGT212: Organizational Management, focusing on how management views influence organizational success. Explore the omnipotent and symbolic perspectives on managerial responsibility in shaping the external environment.

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