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Questions and Answers
Who are managers in an organisation?
Managers are individuals responsible for supervising operational employees and achieving organisational goals.
What are the main tasks that managers perform?
Planning, organising, leading, and controlling.
What do managers ensure regarding their organisations?
All managers perform the same tasks regardless of their level in an organisation.
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What distinguishes managers from operational employees?
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What is the definition of management?
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What are the characteristics common to all organisations?
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What is the focus of efficiency in management?
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The purpose of an organisation is expressed in terms of ______.
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What are the three characteristics that all organisations have in common?
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What are the three levels of managers?
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Managers perform all tasks themselves to achieve organisational goals.
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What is the definition of management?
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What are the main tasks and activities that managers perform?
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The term _______ refers to how well tasks are done.
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What is the difference between effectiveness and efficiency?
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An organisation exists in a vacuum.
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Study Notes
Organisations
- Collections of people working together to achieve goals
- Have three characteristics:
- A defined purpose expressed through goals
- Consist of employees who make decisions and perform activities
- Group people in structures that define and limit behaviour
Organisational Systems
- Interrelated parts functioning for a common purpose
- Open systems interact with their environment, converting inputs into outputs
Managers vs. Operational Employees
- Operational employees work on specific tasks without supervision
- Managers supervise employees and are evaluated by their performance
- Managers prioritize enabling others to succeed rather than performing all tasks themselves
Management Levels
- Top managers: Set the strategic direction and make long-term decisions
- Middle managers: Translate top management goals for lower-level managers
- First-line managers: Supervise day-to-day activities of operational employees
Defining Management
- Process of getting things done effectively and efficiently, through and with other people
- Effectiveness: Achieving organisational goals and fulfilling the purpose
- Efficiency: Performing tasks correctly and optimising resource utilisation
Tasks of Managers
-
Planning:
- Analysing the current situation
- Anticipating the future
- Determining objectives
-
Organising:
- Structuring the organisation
- Allocating resources
-
Leading:
- Motivating employees
- Communicating effectively
-
Controlling:
- Monitoring performance
- Taking corrective actions
Organisations
- Organisations are groups of people working toward common goals.
- Organisations have three characteristics:
- Purpose expressed through goals.
- Comprised of people who make decisions and perform work.
- People are grouped in structures that define behavior.
Systems
- An organisation is an open system, meaning it interacts with its environment.
- Organisations convert inputs into outputs.
Managers vs. Operational Employees
- Operational employees perform specific tasks without supervisory authority.
- Managers supervise operational employees and lower-level managers.
- Managers are evaluated on the performance of their subordinates.
- Managers motivate employees to achieve organizational goals.
- Managers may have operational responsibilities in addition to managing.
Management Levels
- Top managers set long-term strategic direction.
- Middle managers translate top management goals for lower-level managers.
- First-line managers supervise day-to-day activities of operational employees.
Defining Management
- Management is the process of achieving goals effectively and efficiently through people.
- Effectiveness involves achieving organizational goals.
- Efficiency refers to performing tasss "doing things right."
The Tasks of Management
- Planning:
- Analysing the current situation
- Anticipating the future
- Determining objectives
- Organising:
- Designing structures
- Allocating resources
- Staffing positions
- Leading:
- Communicating
- Motivating
- Influencing
- Building relationships
- Guiding
- Controlling:
- Establishing standards
- Monitoring performance
- Taking corrective action
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Description
This quiz explores the fundamental concepts of organizational management, including the characteristics of organizations, the roles of managers versus operational employees, and the various management levels. Understand how organizations operate as systems and the importance of leadership in achieving goals.
