MGT 498: Strategic Management Flashcards
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Questions and Answers

Which of the following are business strategies JetBlue pursued in order to gain a competitive advantage? (Select all that apply)

  • Focus strategy
  • Market penetration
  • Differentiation (correct)
  • Cost-leadership (correct)
  • A ______ outlines the steps a manager will take to achieve competitive advantage in a single product market.

    business-level strategy

    The perceived value that a company creates for consumers less the company's costs to create the value equals ______.

    the economic value created

    Which type of strategy is being used if a company offers a product at a lower cost than its competitors?

    <p>cost-leadership strategy</p> Signup and view all the answers

    A manufacturer of electronic components can use its manufacturing machines to produce many different components such as semiconductors, sensors, and capacitors. In this case, the firm benefits from an economy of ______.

    <p>scope</p> Signup and view all the answers

    The most significant challenge JetBlue faced in implementing its business strategy was ______.

    <p>reconciling the trade-offs between cutting costs and providing superior service</p> Signup and view all the answers

    Two important features that managers can adjust in an effort to improve the firm's strategic position are ______.

    <p>product features and customer service</p> Signup and view all the answers

    Business-level strategy addresses which overarching question?

    <p>How should we compete?</p> Signup and view all the answers

    Unique features and attributes that differentiate a product from competitors' offerings allow the firm to ______.

    <p>charge premium pricing</p> Signup and view all the answers

    Which two of the following variables can managers primarily manipulate in order to answer the question, 'How should we compete?' (Select all that apply)

    <p>Cost</p> Signup and view all the answers

    The Ritz-Carlton provides a personalized customer experience based on sophisticated analysis of data gathered about each guest. This focus on ______ allows the hotel to increase its perceived value.

    <p>customer service</p> Signup and view all the answers

    A ______ strategy aims to create higher value for customers by offering products with unique features but a similar level of costs to those of competing products.

    <p>differentiation</p> Signup and view all the answers

    Bundling of products and services that are consumed in tandem to create value is an example of ______.

    <p>complements</p> Signup and view all the answers

    Economies of ______ are the savings that come from producing two or more different outputs at a lower cost than producing each output individually.

    <p>scope</p> Signup and view all the answers

    What are the three most important value drivers that managers can use to create a competitive advantage? (Select all that apply)

    <p>Product features</p> Signup and view all the answers

    A company that achieves differentiation parity at a lower cost has implemented a successful cost-leadership strategy.

    <p>True</p> Signup and view all the answers

    Which capability is required to create superior product features?

    <p>R&amp;D</p> Signup and view all the answers

    An auto manufacturer that has access to cheaper labor and raw materials than its rivals will have a competitive advantage regarding lower cost of ______ factors.

    <p>input</p> Signup and view all the answers

    Which of the following are examples of ways that a large retailing firm can increase the perceived value of its offerings by focusing on customer service? (Select all that apply)

    <p>Maintaining a domestic call center that is open 24 hours per day</p> Signup and view all the answers

    Economies of scale are ______.

    <p>decreases in cost per unit as output increases</p> Signup and view all the answers

    A tablet manufacturer that includes a free stylus with every purchase is using ______ to enhance users' experiences and increase the perceived value of its tablets.

    <p>complements</p> Signup and view all the answers

    Economies of scale present an opportunity to increase profits because as the number of units within the relevant range increases, fixed costs ______.

    <p>stay the same</p> Signup and view all the answers

    Why does the learning curve go down when productivity is considered?

    <p>As workers repeatedly engage in an activity, they become more efficient, driving down costs.</p> Signup and view all the answers

    The goal of a ______ strategy is to achieve expenses below those of competitors while maintaining similar value.

    <p>cost leadership</p> Signup and view all the answers

    If two firms produce very similar products at the same rate of output, and firm A is able to achieve lower per-unit costs than firm B by taking advantage of a new manufacturing technology, firm A is benefiting from ______.

    <p>an experience-curve effect based on process innovation</p> Signup and view all the answers

    Which of the following are input factors? (Select all that apply)

    <p>Raw materials</p> Signup and view all the answers

    What is one of the benefits of pursuing a differentiation strategy when it comes to the power of suppliers?

    <p>Differentiation provides protection against an increase in input prices.</p> Signup and view all the answers

    A firm that increases its output of a given product and experiences a simultaneous decrease in per unit costs is taking advantage of ______.

    <p>economies of scale</p> Signup and view all the answers

    A(n) ______ strategy attempts to increase the perceived value of a product while controlling costs.

    <p>differentiation</p> Signup and view all the answers

    What is the relationship between fixed costs and economies of scale?

    <p>The amount of fixed costs allocated to each unit of output decreases as output increases.</p> Signup and view all the answers

    A ______ strategy requires achieving the lowest costs in the industry while maintaining a level of value that is acceptable to customers.

    <p>cost-leadership</p> Signup and view all the answers

    In terms of productivity, learning curves go down.

    <p>True</p> Signup and view all the answers

    Products in the affordable 'business-casual' clothing market have largely become commoditized, and most retailers have begun to compete mainly on price rather than product features. This is an example of a ______ ocean.

    <p>red</p> Signup and view all the answers

    The concept of a(n) ______ attempts to combine both learning effects and process improvements.

    <p>experience curve</p> Signup and view all the answers

    Implementing a blue ocean strategy requires making competition irrelevant and creating a new market space, otherwise known as ______.

    <p>value innovation</p> Signup and view all the answers

    Which of the following competitive forces can result in the erosion of margins for both differentiation and cost-leadership business strategies? (Select all that apply)

    <p>Power of suppliers</p> Signup and view all the answers

    A struggling retailer seeking to implement a blue ocean strategy is likely to experience difficulty with what?

    <p>Cutting costs and increasing value at the same time</p> Signup and view all the answers

    A producer of consumer headphones that successfully differentiates its products with a patented noise-canceling technology and celebrity endorsements will enjoy which of the following benefits? (Select all that apply)

    <p>The ability to charge a premium price</p> Signup and view all the answers

    In addition to having the lowest cost, a low-cost leader is likely to have what?

    <p>a large market share</p> Signup and view all the answers

    Formulating a business strategy is a relatively easy task because only a few strategic options are available.

    <p>False</p> Signup and view all the answers

    In terms of business strategy, blue oceans represent which of the following? (Select all that apply)

    <p>Untapped market space</p> Signup and view all the answers

    A firm that manages to avoid competition entirely by offering a product or service that creates an uncontested market space is engaging in ______.

    <p>value innovation</p> Signup and view all the answers

    Why do many firms fail to successfully implement a blue ocean strategy?

    <p>Because they end up being 'stuck in the middle,' unable to increase value and lower costs at the same time</p> Signup and view all the answers

    What must strategic leaders keep in mind if they are going to achieve successful strategic positioning?

    <p>To achieve strategic positioning, firms must make important trade-offs.</p> Signup and view all the answers

    Study Notes

    Business Strategies and Competitive Advantage

    • JetBlue pursued differentiation and cost-leadership strategies to gain a competitive edge.
    • A business-level strategy outlines steps a manager will take to achieve competitive advantage in a single product market.

    Economic Value Creation

    • Economic value created is the perceived value to consumers minus the costs incurred by the company.
    • Cost-leadership strategy involves offering products at a lower cost than competitors.

    Economy of Scope

    • Economies of scope relate to producing multiple outputs at a lower cost than if produced individually.
    • Firms benefit from economies of scope by finding multiple uses for production facilities and components.

    Business Strategy Implementation Challenges

    • JetBlue's most significant challenge was reconciling cost-cutting with the delivery of superior service.
    • Managers can adjust product features and customer service as key features for improving strategic position.

    Competitive Questions and Factors

    • Business-level strategy addresses how to compete effectively in the market.
    • Key variables that managers manipulate for competition include cost and value.

    Differentiation and Value Increase

    • Unique features enable firms to charge premium prices.
    • A differentiation strategy aims to create higher value through unique product features while maintaining similar costs to competitors.

    Value Drivers and Complements

    • Important value drivers include complements, customer service, and product features.
    • Bundling products and services that are consumed together enhances perceived value.

    Economies of Scale and Learning Curve

    • Economies of scale lead to decreased costs per unit as output increases due to fixed costs remaining constant.
    • The learning curve decreases costs as workers gain efficiency through repetition of tasks.

    Strategic Cost Management

    • A cost-leadership strategy aims to minimize expenses while maintaining acceptable value.
    • Firms that achieve differentiation parity at lower costs successfully implement cost-leadership.

    Competitive Forces and Market Space

    • Competitive forces like the threat of entry, power of suppliers, and power of buyers can erode margins for both differentiation and cost-leadership strategies.
    • Blue ocean strategies create new market spaces, making competition irrelevant through value innovation.

    Challenges in Strategy Implementation

    • Retailers face challenges in implementing blue ocean strategies by needing to cut costs while increasing value.
    • Formulating a business strategy is complex, as numerous strategic options abound.

    Blue Oceans vs. Red Oceans

    • Blue oceans signify untapped market spaces with increased demand.
    • A company successfully engaging in value innovation can avoid competition entirely.

    Strategic Leaders and Trade-offs

    • Strategic leaders must recognize the importance of trade-offs to achieve successful strategic positioning.
    • Firms risk being "stuck in the middle," unable to achieve both increased value and reduced costs.

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    Test your knowledge on strategic management concepts with these flashcards designed for MGT 498. Learn about business strategies, competitive advantages, and more in a quick and effective manner. Perfect for exam preparation and enhanced understanding of strategic frameworks.

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