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Questions and Answers
According to the information, what should students do if they want to form their own groups for the project?
According to the information, what should students do if they want to form their own groups for the project?
The marketing research process should always be followed exactly as presented, without skipping or reordering steps.
The marketing research process should always be followed exactly as presented, without skipping or reordering steps.
False (B)
What is the due date for project proposals?
What is the due date for project proposals?
Two weeks from the announcement date
Marketing research can sometimes be a source of creative ______ and help generate new ideas.
Marketing research can sometimes be a source of creative ______ and help generate new ideas.
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Match the following steps with their general place in the marketing research process:
Match the following steps with their general place in the marketing research process:
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Marketing research primarily connects which two entities?
Marketing research primarily connects which two entities?
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According to the hypothetical case, the fruit vendor only needs to make one marketing decision.
According to the hypothetical case, the fruit vendor only needs to make one marketing decision.
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What are the two key marketing decisions the fruit vendor needs to make in the MGT 453 fruit service case?
What are the two key marketing decisions the fruit vendor needs to make in the MGT 453 fruit service case?
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A problem, in the context of marketing, is a situation that requires a manager to choose among decision ______.
A problem, in the context of marketing, is a situation that requires a manager to choose among decision ______.
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In the MGT 453 fruit service hypothetical, how many total pieces of fruit does a subscription entitle a student to?
In the MGT 453 fruit service hypothetical, how many total pieces of fruit does a subscription entitle a student to?
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Which of the following is NOT one of the fruit options the vendor is considering for the MGT 453 fruit service?
Which of the following is NOT one of the fruit options the vendor is considering for the MGT 453 fruit service?
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The vendor is limited to only charging prices between $0 and $10 for the MGT 453 fruit service.
The vendor is limited to only charging prices between $0 and $10 for the MGT 453 fruit service.
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Match the following concepts with their description:
Match the following concepts with their description:
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When is marketing research potentially needed?
When is marketing research potentially needed?
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Conducting marketing research always guarantees a successful product launch.
Conducting marketing research always guarantees a successful product launch.
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Besides not meeting objectives (e.g., failing to meet a sales target), what is another source of marketing research problems?
Besides not meeting objectives (e.g., failing to meet a sales target), what is another source of marketing research problems?
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Companies like P&G tend to conduct marketing research whenever they are considering a ______ product.
Companies like P&G tend to conduct marketing research whenever they are considering a ______ product.
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What is the primary purpose of routine, pre-scheduled marketing research that tracks market performance?
What is the primary purpose of routine, pre-scheduled marketing research that tracks market performance?
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Smaller companies always conduct marketing research on a pre-scheduled basis.
Smaller companies always conduct marketing research on a pre-scheduled basis.
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Match the source of the marketing research problems with its example:
Match the source of the marketing research problems with its example:
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What should a company, in principle, weigh against each other when deciding whether to conduct marketing research?
What should a company, in principle, weigh against each other when deciding whether to conduct marketing research?
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The belief that sales can always be improved upon and that new marketing opportunities always exist is a core principle in marketing.
The belief that sales can always be improved upon and that new marketing opportunities always exist is a core principle in marketing.
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Under which of the following circumstances is conducting marketing research NOT advisable?
Under which of the following circumstances is conducting marketing research NOT advisable?
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What is a problem statement in the context of marketing research?
What is a problem statement in the context of marketing research?
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Specifying decision alternatives early in the research process helps guide research design to effectively obtain the information needed to choose among __________ __________.
Specifying decision alternatives early in the research process helps guide research design to effectively obtain the information needed to choose among __________ __________.
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What is the primary purpose of specifying decision alternatives early in the marketing research process?
What is the primary purpose of specifying decision alternatives early in the marketing research process?
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Research objectives are usually less of a step and more of an ongoing process in marketing research.
Research objectives are usually less of a step and more of an ongoing process in marketing research.
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Match the following considerations with the respective situations in which marketing research might not be the best course of action:
Match the following considerations with the respective situations in which marketing research might not be the best course of action:
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What is the first key question to ask when defining research objectives?
What is the first key question to ask when defining research objectives?
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In the fruit vendor example, what is the fixed cost for operating the subscription service?
In the fruit vendor example, what is the fixed cost for operating the subscription service?
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Marketing research can help in determining the optimal combination of fruit type and subscription price to maximize profits.
Marketing research can help in determining the optimal combination of fruit type and subscription price to maximize profits.
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Besides price and product decisions, what other marketing mix decisions can marketing research inform?
Besides price and product decisions, what other marketing mix decisions can marketing research inform?
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Research focused on product decisions is known as ______ Research.
Research focused on product decisions is known as ______ Research.
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What is one of the common uses of marketing research?
What is one of the common uses of marketing research?
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Basic research is often conducted by academics and aims to improve the marketing process.
Basic research is often conducted by academics and aims to improve the marketing process.
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Name two of the 4Ps for which marketing research can generate, refine, and evaluate potential marketing actions.
Name two of the 4Ps for which marketing research can generate, refine, and evaluate potential marketing actions.
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Match the following activities with the purposes of Marketing Research:
Match the following activities with the purposes of Marketing Research:
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Most new products introduced to the market are successful and remain available for several years.
Most new products introduced to the market are successful and remain available for several years.
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What was a major contributing factor to Target's failure in Canada?
What was a major contributing factor to Target's failure in Canada?
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Within how many years do the majority of restaurants typically fail after opening?
Within how many years do the majority of restaurants typically fail after opening?
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Entering a new market without adequate marketing research can be described as a ______ tale, as shown by the example of Target in Canada.
Entering a new market without adequate marketing research can be described as a ______ tale, as shown by the example of Target in Canada.
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Which of the following was NOT a factor in Target Canada's failure?
Which of the following was NOT a factor in Target Canada's failure?
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According to the information, small and inexperienced businesses are the only businesses that pursue new ventures without adequate marketing research.
According to the information, small and inexperienced businesses are the only businesses that pursue new ventures without adequate marketing research.
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Match the following Target Canada shortcomings with their impact:
Match the following Target Canada shortcomings with their impact:
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Approximately what percentage of new product ideas never make it to the shelf?
Approximately what percentage of new product ideas never make it to the shelf?
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Flashcards
Marketing Research Process
Marketing Research Process
A systematic approach to collecting, analyzing, and interpreting data related to marketing.
Steps of Marketing Research
Steps of Marketing Research
The organized sequence of actions taken during marketing research, usually outlined in multiple phases.
Caveats of Marketing Research
Caveats of Marketing Research
Warnings about the flexibility and variability of the marketing research process.
Incremental Changes
Incremental Changes
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Creative Inspiration
Creative Inspiration
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Marketing Research
Marketing Research
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Marketing Mix Decisions
Marketing Mix Decisions
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Subscription Model
Subscription Model
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Decision Alternatives
Decision Alternatives
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Fruit Options
Fruit Options
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Pricing Strategy
Pricing Strategy
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Evaluation of Marketing Actions
Evaluation of Marketing Actions
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Consumer Linkage
Consumer Linkage
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Need for Marketing Research
Need for Marketing Research
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Cost-Benefit Analysis
Cost-Benefit Analysis
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Example of Marketing Research
Example of Marketing Research
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Probability of Success
Probability of Success
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Failure Cost in Marketing
Failure Cost in Marketing
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Sources of Marketing Research Problems
Sources of Marketing Research Problems
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Routine Marketing Research
Routine Marketing Research
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Traditional Marketing Problems
Traditional Marketing Problems
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Belief in Sales Improvement
Belief in Sales Improvement
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When Not to Conduct Research
When Not to Conduct Research
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Existing Information
Existing Information
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Insufficient Funds
Insufficient Funds
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Timing Issues
Timing Issues
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Premature Research
Premature Research
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Problem Statement
Problem Statement
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Research Objectives
Research Objectives
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Fixed Cost
Fixed Cost
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Unit Cost
Unit Cost
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Demand Curve
Demand Curve
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Product Research
Product Research
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Pricing Research
Pricing Research
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Marketing Mix
Marketing Mix
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Competitive Advantage
Competitive Advantage
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Cost of Ignoring Marketing Research
Cost of Ignoring Marketing Research
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New Product Failure Rate
New Product Failure Rate
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Restaurant Failure Rate
Restaurant Failure Rate
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Target Canada Mistakes
Target Canada Mistakes
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Inadequate Online Presence
Inadequate Online Presence
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Competitive Response
Competitive Response
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Customer Expectations
Customer Expectations
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Stock-Out Issues
Stock-Out Issues
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Study Notes
Marketing Research Lecture Notes
- The lecture covered the processes and purposes of marketing research.
- Office hours are cancelled for tomorrow (January 16th) but can still be contacted via email or during the break. Normal office hours will resume next week.
- Students are expected to form their groups and one person should email the professor with all the members of their group by today.
- All members of the group must be included in the email.
- Students who have not already formed their groups will be assigned to groups by the end of the week.
Marketing Research Process
- Step 1: Establish the need for marketing research.
- Step 2: Define the problem.
- Step 3: Establish research objectives.
- Step 4: Determine research design.
- Step 5: Identify information types and sources.
- Step 6: Determine methods of accessing data.
- Step 7: Design data collection forms.
- Step 8: Determine the sample plan and size.
- Step 9: Collect data.
- Step 10: Analyze data.
- Step 11: Prepare and present the final research report.
Marketing Research Process: Caveats
- The marketing research process is a rough guide, not an instruction manual.
- Steps can be presented in fewer or more steps.
- Steps can be skipped sometimes.
- The order of steps can be altered in practice.
- Repeating an earlier step can be practical in some situations.
- Marketing research can often be used for generating new ideas.
- Incremental changes to existing activities are important to be understood as inputs rather than outputs in the marketing process.
Purpose of Marketing Research
- Marketing research links the consumer to the marketer by providing information to make marketing decisions.
- One common use of marketing research is to evaluate potential marketing actions.
- Marketing research can be used on decisions regarding the marketing mix (4 Ps).
Hypothetical Case: MGT 453 Fruit Service
- A local vendor is considering introducing a fruit subscription service for MGT 453 students.
- Students would receive one piece of fruit during each 5-minute break halfway through each lecture (therefore 8 pieces of fruit per semester)
- The vendor will offer the same fruit for all subscribers.
- This is a hypothetical problem.
Decision Alternatives
- Fruit Choice: Red delicious apples, bananas, navel oranges, and D'Anjou pears.
- Price: Any integer dollar amount (from $0 and up)
Establishing the Need for Marketing Research
- Marketing research is needed when a decision-maker lacks relevant information relevant to a decision.
- Weigh the costs versus benefits of conducting marketing research.
Is Marketing Research Worth It? Example
- Colgate has a new toothpaste with a high chance of success and profit.
- However, a 3-month market test to validate the success can cost $10 million.
- The key is assessing whether the gain in information outweighs the cost.
When Not to Conduct Marketing Research
- Costs outweigh the value of research.
- The information is readily available.
- Effective marketing information system (MIS) would be sufficient.
- Insufficient funds.
- Not just carrying out research; also following that research is important.
- Time is unsuitable due to the time constraints of conducting the research.
- For very new products the research might be premature.
Other Purposes of Marketing Research
- Generate potential marketing actions (4 P's, selecting target markets, brand decisions).
- Identify marketing opportunities and problems before the competition.
- Monitor marketing performance (tracking sales, social media buzz etc.)
- Improve marketing as a process (basic versus applied research).
Marketing Research: Why Bother?
- Lack of marketing research can lead to costly mistakes when launching new products.
- Many new products fail to meet expectations without adequate marketing research.
- A significant number of new businesses (such as restaurants) fail within 5 years of opening without adequate marketing research.
- Several articles cite reasons for Target’s failed attempt in Canada.
Formulating Problem Statement (Step 2)
- Defines a problem or opportunity requiring research
- Conveys specifics about the situation
Defining Decision Alternatives (Step 2)
- These are the choices to be analyzed and considered for the management situation.
Establishing Research Objectives (Step 3)
- Outlines precisely what the research needs to specify in the situation.
- Includes specific questions such as from whom should the vendor collect information and what kind of information should be collected.
Vendor's Objectives
- Maximize profits given the fixed cost of $50 and unit cos of $2.
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Description
Test your knowledge on marketing research processes and case studies in the MGT 453 course. This quiz will cover key concepts, decisions, and steps involved in marketing research, as well as specific examples from the fruit service case. Prepare to enhance your understanding of marketing strategies and decision-making.