MGT 453 Marketing Research Quiz
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Questions and Answers

According to the information, what should students do if they want to form their own groups for the project?

  • Email the professor after the deadline.
  • Have each person in the group email the professor individually.
  • Wait to be assigned to a group by the end of the week.
  • Have one person in the group email the professor with the names of everyone in their group by the deadline. (correct)
  • The marketing research process should always be followed exactly as presented, without skipping or reordering steps.

    False (B)

    What is the due date for project proposals?

    Two weeks from the announcement date

    Marketing research can sometimes be a source of creative ______ and help generate new ideas.

    <p>inspiration</p> Signup and view all the answers

    Match the following steps with their general place in the marketing research process:

    <p>Data Collection = Middle Problem Definition = Beginning Data Analysis = Middle Report Preparation = End</p> Signup and view all the answers

    Marketing research primarily connects which two entities?

    <p>The consumer and the marketer. (C)</p> Signup and view all the answers

    According to the hypothetical case, the fruit vendor only needs to make one marketing decision.

    <p>False (B)</p> Signup and view all the answers

    What are the two key marketing decisions the fruit vendor needs to make in the MGT 453 fruit service case?

    <p>Type of fruit and subscription price</p> Signup and view all the answers

    A problem, in the context of marketing, is a situation that requires a manager to choose among decision ______.

    <p>alternatives</p> Signup and view all the answers

    In the MGT 453 fruit service hypothetical, how many total pieces of fruit does a subscription entitle a student to?

    <p>8 (A)</p> Signup and view all the answers

    Which of the following is NOT one of the fruit options the vendor is considering for the MGT 453 fruit service?

    <p>Granny Smith Apples (D)</p> Signup and view all the answers

    The vendor is limited to only charging prices between $0 and $10 for the MGT 453 fruit service.

    <p>False (B)</p> Signup and view all the answers

    Match the following concepts with their description:

    <p>Marketing Research = Provides information for making marketing decisions Problem = A situation requiring a manager to make a choice Decision Alternatives = The different options available when making a decision Subscription Fee = One-time payment for MGT 453 fruit service</p> Signup and view all the answers

    When is marketing research potentially needed?

    <p>When a marketing decision needs to be made, but the decision-maker lacks relevant information. (D)</p> Signup and view all the answers

    Conducting marketing research always guarantees a successful product launch.

    <p>False (B)</p> Signup and view all the answers

    Besides not meeting objectives (e.g., failing to meet a sales target), what is another source of marketing research problems?

    <p>Opportunities to meet a customer want or need in a new way</p> Signup and view all the answers

    Companies like P&G tend to conduct marketing research whenever they are considering a ______ product.

    <p>new</p> Signup and view all the answers

    What is the primary purpose of routine, pre-scheduled marketing research that tracks market performance?

    <p>To identify or detect marketing problems that may require further marketing research. (A)</p> Signup and view all the answers

    Smaller companies always conduct marketing research on a pre-scheduled basis.

    <p>False (B)</p> Signup and view all the answers

    Match the source of the marketing research problems with its example:

    <p>Not meeting objectives = Failing to meet a sales target New Customer Opportunity = Customer want or need traditional marketing problems = Belief that traditional market is worth pursuing</p> Signup and view all the answers

    What should a company, in principle, weigh against each other when deciding whether to conduct marketing research?

    <p>The cost of research versus the potential benefits (information value). (C)</p> Signup and view all the answers

    The belief that sales can always be improved upon and that new marketing opportunities always exist is a core principle in marketing.

    <p>True (A)</p> Signup and view all the answers

    Under which of the following circumstances is conducting marketing research NOT advisable?

    <p>When the costs of research outweigh its potential value. (D)</p> Signup and view all the answers

    What is a problem statement in the context of marketing research?

    <p>A concise description of the problem or opportunity that management is facing and may need marketing research to make a decision</p> Signup and view all the answers

    Specifying decision alternatives early in the research process helps guide research design to effectively obtain the information needed to choose among __________ __________.

    <p>decision alternatives</p> Signup and view all the answers

    What is the primary purpose of specifying decision alternatives early in the marketing research process?

    <p>To ensure the manager knows what to do after the research is complete. (B)</p> Signup and view all the answers

    Research objectives are usually less of a step and more of an ongoing process in marketing research.

    <p>True (A)</p> Signup and view all the answers

    Match the following considerations with the respective situations in which marketing research might not be the best course of action:

    <p>High Costs = When the value of the marketing research is less than the cost. Readily Available Information = An effective marketing information system can be implemented. Time Constraints = Need to act quickly; not enough time to conduct marketing research. Premature Research = Products unlike anything already on the market.</p> Signup and view all the answers

    What is the first key question to ask when defining research objectives?

    <p>What information must the researcher produce to help management solve the problem? (A)</p> Signup and view all the answers

    In the fruit vendor example, what is the fixed cost for operating the subscription service?

    <p>$50 (C)</p> Signup and view all the answers

    Marketing research can help in determining the optimal combination of fruit type and subscription price to maximize profits.

    <p>True (A)</p> Signup and view all the answers

    Besides price and product decisions, what other marketing mix decisions can marketing research inform?

    <p>Segmentation, targeting, and positioning decisions</p> Signup and view all the answers

    Research focused on product decisions is known as ______ Research.

    <p>Product</p> Signup and view all the answers

    What is one of the common uses of marketing research?

    <p>To evaluate potential marketing actions (A)</p> Signup and view all the answers

    Basic research is often conducted by academics and aims to improve the marketing process.

    <p>True (A)</p> Signup and view all the answers

    Name two of the 4Ps for which marketing research can generate, refine, and evaluate potential marketing actions.

    <p>Product, Price, Promotion, Place. Answer should include any two.</p> Signup and view all the answers

    Match the following activities with the purposes of Marketing Research:

    <p>Tracking sales of a product = Monitor marketing performance Selecting target markets = Generate, refine, and evaluate potential marketing actions Identifying marketing opportunities and problems = Identifying marketing opportunities and problems Improving marketing as a process = Improve marketing as a process</p> Signup and view all the answers

    Most new products introduced to the market are successful and remain available for several years.

    <p>False (B)</p> Signup and view all the answers

    What was a major contributing factor to Target's failure in Canada?

    <p>Failing to understand and meet the expectations of Canadian consumers (D)</p> Signup and view all the answers

    Within how many years do the majority of restaurants typically fail after opening?

    <p>5</p> Signup and view all the answers

    Entering a new market without adequate marketing research can be described as a ______ tale, as shown by the example of Target in Canada.

    <p>cautionary</p> Signup and view all the answers

    Which of the following was NOT a factor in Target Canada's failure?

    <p>Offering identical product offerings to US stores (B)</p> Signup and view all the answers

    According to the information, small and inexperienced businesses are the only businesses that pursue new ventures without adequate marketing research.

    <p>False (B)</p> Signup and view all the answers

    Match the following Target Canada shortcomings with their impact:

    <p>Undesirable Locations = Diminished Target's image among Canadians. No Website = Underestimated consumer interest. Unresponsive to Competitors' Sales = Missed opportunity to retain customers. Product Offerings = Dissatisfied customers expecting similar products.</p> Signup and view all the answers

    Approximately what percentage of new product ideas never make it to the shelf?

    <p>75% (D)</p> Signup and view all the answers

    Flashcards

    Marketing Research Process

    A systematic approach to collecting, analyzing, and interpreting data related to marketing.

    Steps of Marketing Research

    The organized sequence of actions taken during marketing research, usually outlined in multiple phases.

    Caveats of Marketing Research

    Warnings about the flexibility and variability of the marketing research process.

    Incremental Changes

    Small, gradual improvements made to existing marketing strategies rather than large-scale innovations.

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    Creative Inspiration

    New ideas generated during the marketing research process that can lead to innovative approaches.

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    Marketing Research

    A process linking consumers and marketers through information for decision-making.

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    Marketing Mix Decisions

    Choices regarding product, price, place, and promotion related to a marketing strategy.

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    Subscription Model

    A pricing strategy where customers pay a fee for ongoing access to a product or service.

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    Decision Alternatives

    Different options available for making a decision in marketing.

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    Fruit Options

    Types of fruit available for the vendor’s service, includes apples, bananas, oranges, and pears.

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    Pricing Strategy

    A plan to set prices based on costs, competition, and consumer willingness to pay.

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    Evaluation of Marketing Actions

    The assessment of potential marketing strategies to determine effectiveness.

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    Consumer Linkage

    The connection between consumers' needs and marketers' offerings through research.

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    Need for Marketing Research

    Marketing research is required when relevant information for decisions is lacking.

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    Cost-Benefit Analysis

    Weigh the costs of research against its potential benefits.

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    Example of Marketing Research

    A case where research assesses the success chance of a new product.

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    Probability of Success

    The likelihood that a marketing initiative will succeed.

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    Failure Cost in Marketing

    The financial loss associated with a failed marketing initiative.

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    Sources of Marketing Research Problems

    Factors that indicate a need for marketing research.

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    Routine Marketing Research

    Ongoing assessment of marketing performance to detect problems.

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    Traditional Marketing Problems

    Common challenges that could be addressed by marketing research.

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    Belief in Sales Improvement

    The conviction that sales can always be enhanced and that new marketing opportunities are always present.

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    When Not to Conduct Research

    Situations where the costs of marketing research exceed its value.

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    Existing Information

    When relevant data is already available, conducting additional research may be unnecessary.

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    Insufficient Funds

    Lack of financial resources to conduct research or implement its recommendations.

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    Timing Issues

    When quick action is required, and there isn't enough time for thorough research.

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    Premature Research

    Conducting research on new ideas may be too early since consumers lack familiarity with them.

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    Problem Statement

    A concise description of the problem or opportunity facing management that requires marketing research.

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    Research Objectives

    Specific goals outlining the information required to solve a defined problem, which evolve over time.

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    Fixed Cost

    A cost that does not change regardless of the number of subscriptions sold.

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    Unit Cost

    The cost incurred for each individual subscription offered.

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    Demand Curve

    A graphical representation showing the relationship between price and the quantity demanded.

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    Product Research

    Research focused on evaluating the specifics of the product offered.

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    Pricing Research

    Research aimed at determining the most effective pricing strategy for a product.

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    Marketing Mix

    The combination of factors that can be controlled by a company to influence customers to purchase its products.

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    Competitive Advantage

    An advantage that allows a company to outperform its competitors.

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    Cost of Ignoring Marketing Research

    Not conducting marketing research can lead to significant financial losses.

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    New Product Failure Rate

    75% of new product ideas do not reach the market.

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    Restaurant Failure Rate

    80% of new restaurants fail within 5 years.

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    Target Canada Mistakes

    Target failed to research Canadian consumer needs and location factors.

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    Inadequate Online Presence

    Target underestimated the importance of a comprehensive website.

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    Competitive Response

    Target did not react to Walmart’s price discounts effectively.

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    Customer Expectations

    High sticker prices led to customer dissatisfaction as they expected lower prices.

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    Stock-Out Issues

    Slow inventory response hurt Target’s appeal as a one-stop shop.

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    Study Notes

    Marketing Research Lecture Notes

    • The lecture covered the processes and purposes of marketing research.
    • Office hours are cancelled for tomorrow (January 16th) but can still be contacted via email or during the break. Normal office hours will resume next week.
    • Students are expected to form their groups and one person should email the professor with all the members of their group by today.
    • All members of the group must be included in the email.
    • Students who have not already formed their groups will be assigned to groups by the end of the week.

    Marketing Research Process

    • Step 1: Establish the need for marketing research.
    • Step 2: Define the problem.
    • Step 3: Establish research objectives.
    • Step 4: Determine research design.
    • Step 5: Identify information types and sources.
    • Step 6: Determine methods of accessing data.
    • Step 7: Design data collection forms.
    • Step 8: Determine the sample plan and size.
    • Step 9: Collect data.
    • Step 10: Analyze data.
    • Step 11: Prepare and present the final research report.

    Marketing Research Process: Caveats

    • The marketing research process is a rough guide, not an instruction manual.
    • Steps can be presented in fewer or more steps.
    • Steps can be skipped sometimes.
    • The order of steps can be altered in practice.
    • Repeating an earlier step can be practical in some situations.
    • Marketing research can often be used for generating new ideas.
    • Incremental changes to existing activities are important to be understood as inputs rather than outputs in the marketing process.

    Purpose of Marketing Research

    • Marketing research links the consumer to the marketer by providing information to make marketing decisions.
    • One common use of marketing research is to evaluate potential marketing actions.
    • Marketing research can be used on decisions regarding the marketing mix (4 Ps).

    Hypothetical Case: MGT 453 Fruit Service

    • A local vendor is considering introducing a fruit subscription service for MGT 453 students.
    • Students would receive one piece of fruit during each 5-minute break halfway through each lecture (therefore 8 pieces of fruit per semester)
    • The vendor will offer the same fruit for all subscribers.
    • This is a hypothetical problem.

    Decision Alternatives

    • Fruit Choice: Red delicious apples, bananas, navel oranges, and D'Anjou pears.
    • Price: Any integer dollar amount (from $0 and up)

    Establishing the Need for Marketing Research

    • Marketing research is needed when a decision-maker lacks relevant information relevant to a decision.
    • Weigh the costs versus benefits of conducting marketing research.

    Is Marketing Research Worth It? Example

    • Colgate has a new toothpaste with a high chance of success and profit.
    • However, a 3-month market test to validate the success can cost $10 million.
    • The key is assessing whether the gain in information outweighs the cost.

    When Not to Conduct Marketing Research

    • Costs outweigh the value of research.
    • The information is readily available.
    • Effective marketing information system (MIS) would be sufficient.
    • Insufficient funds.
    • Not just carrying out research; also following that research is important.
    • Time is unsuitable due to the time constraints of conducting the research.
    • For very new products the research might be premature.

    Other Purposes of Marketing Research

    • Generate potential marketing actions (4 P's, selecting target markets, brand decisions).
    • Identify marketing opportunities and problems before the competition.
    • Monitor marketing performance (tracking sales, social media buzz etc.)
    • Improve marketing as a process (basic versus applied research).

    Marketing Research: Why Bother?

    • Lack of marketing research can lead to costly mistakes when launching new products.
    • Many new products fail to meet expectations without adequate marketing research.
    • A significant number of new businesses (such as restaurants) fail within 5 years of opening without adequate marketing research.
    • Several articles cite reasons for Target’s failed attempt in Canada.

    Formulating Problem Statement (Step 2)

    • Defines a problem or opportunity requiring research
    • Conveys specifics about the situation

    Defining Decision Alternatives (Step 2)

    • These are the choices to be analyzed and considered for the management situation.

    Establishing Research Objectives (Step 3)

    • Outlines precisely what the research needs to specify in the situation.
    • Includes specific questions such as from whom should the vendor collect information and what kind of information should be collected.

    Vendor's Objectives

    • Maximize profits given the fixed cost of $50 and unit cos of $2.

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    Description

    Test your knowledge on marketing research processes and case studies in the MGT 453 course. This quiz will cover key concepts, decisions, and steps involved in marketing research, as well as specific examples from the fruit service case. Prepare to enhance your understanding of marketing strategies and decision-making.

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