Podcast
Questions and Answers
What are the two key components in marketing research?
What are the two key components in marketing research?
The two key components in marketing research are the marketing problem and the marketing research objective.
Briefly explain the relationship between a management decision problem and a marketing research problem.
Briefly explain the relationship between a management decision problem and a marketing research problem.
A management decision problem focuses on a course of action to address a problem, while a marketing research problem defines the information required to solve the management decision problem.
What is the primary purpose of a research design?
What is the primary purpose of a research design?
A research design dictates how research objectives and hypotheses will be addressed. This is a critical step in planning the research process.
Why are trade-offs often involved in research design?
Why are trade-offs often involved in research design?
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Describe the key objective of descriptive studies in market research.
Describe the key objective of descriptive studies in market research.
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Explain the potential value of descriptive studies in the early stages of market research.
Explain the potential value of descriptive studies in the early stages of market research.
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What is a causal study's primary goal in marketing research?
What is a causal study's primary goal in marketing research?
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What type of research study would be most suitable for investigating the effect of advertising spending on sales for a new product?
What type of research study would be most suitable for investigating the effect of advertising spending on sales for a new product?
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What is the primary goal of projective tests in market research?
What is the primary goal of projective tests in market research?
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Explain how projective tests can help bypass 'P-defences'.
Explain how projective tests can help bypass 'P-defences'.
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Name two limitations of projective tests, and explain why they are considered limitations.
Name two limitations of projective tests, and explain why they are considered limitations.
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Describe the Word Association Test
and how it helps gather insights.
Describe the Word Association Test
and how it helps gather insights.
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Explain how analogies help in gathering data in projective tests.
Explain how analogies help in gathering data in projective tests.
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What is the purpose of the Personification Drawing
technique in projective tests?
What is the purpose of the Personification Drawing
technique in projective tests?
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Describe how Sentence and Story Completion
methods work in projective tests.
Describe how Sentence and Story Completion
methods work in projective tests.
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Explain the importance of Third-Person Technique
when conducting projective tests.
Explain the importance of Third-Person Technique
when conducting projective tests.
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What is the primary advantage of a focus group over an individual depth interview?
What is the primary advantage of a focus group over an individual depth interview?
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What distinguishes a focus group from a traditional marketing survey?
What distinguishes a focus group from a traditional marketing survey?
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List two advantages of individual depth interviews (IDIs) over focus groups.
List two advantages of individual depth interviews (IDIs) over focus groups.
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What is the essential purpose of a moderator in a focus group?
What is the essential purpose of a moderator in a focus group?
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In what way can a focus group contribute to an organization's marketing strategy?
In what way can a focus group contribute to an organization's marketing strategy?
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What is the main reason why focus groups require a dedicated, controlled environment?
What is the main reason why focus groups require a dedicated, controlled environment?
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What is the primary difference between a moderator and a client observer in a focus group?
What is the primary difference between a moderator and a client observer in a focus group?
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How can 'instant analysis,' as described in the text, be beneficial for focus group participants?
How can 'instant analysis,' as described in the text, be beneficial for focus group participants?
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Why might it be important to avoid using directive techniques in individual depth interviews?
Why might it be important to avoid using directive techniques in individual depth interviews?
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What is the significance of 'hidden motivations' in consumer behavior analysis?
What is the significance of 'hidden motivations' in consumer behavior analysis?
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What defines a dependent variable in a research context?
What defines a dependent variable in a research context?
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Explain the importance of temporal sequence in establishing causality.
Explain the importance of temporal sequence in establishing causality.
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What is concomitant variation and how does it relate to causality?
What is concomitant variation and how does it relate to causality?
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What is a spurious association and why is it important to identify it?
What is a spurious association and why is it important to identify it?
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Differentiate between primary data and secondary data.
Differentiate between primary data and secondary data.
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What are two sources of secondary data mentioned in the content?
What are two sources of secondary data mentioned in the content?
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How does manipulating the independent variable affect the dependent variable in experiments?
How does manipulating the independent variable affect the dependent variable in experiments?
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Why is it difficult to establish clear causal links when multiple variables influence a dependent variable?
Why is it difficult to establish clear causal links when multiple variables influence a dependent variable?
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List three advantages of online focus groups over traditional ones.
List three advantages of online focus groups over traditional ones.
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What is one potential disadvantage associated with the lack of non-verbal cues in online focus groups?
What is one potential disadvantage associated with the lack of non-verbal cues in online focus groups?
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How do online surveys benefit from real-time reporting and deployment?
How do online surveys benefit from real-time reporting and deployment?
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Discuss one limitation of online survey research regarding the sample frame.
Discuss one limitation of online survey research regarding the sample frame.
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What criteria do researchers establish for participants in trend-setting focus groups?
What criteria do researchers establish for participants in trend-setting focus groups?
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What are some reasons participants might agree to join focus groups?
What are some reasons participants might agree to join focus groups?
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What are two essential skill sets a moderator must possess?
What are two essential skill sets a moderator must possess?
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How does rapport contribute to the effectiveness of focus groups?
How does rapport contribute to the effectiveness of focus groups?
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What is the purpose of a discussion guide in focus groups?
What is the purpose of a discussion guide in focus groups?
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What role does body language play in focus group discussions?
What role does body language play in focus group discussions?
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Why is it important to avoid professional respondents in focus groups?
Why is it important to avoid professional respondents in focus groups?
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In what ways can a moderator provoke intensive discussion in focus groups?
In what ways can a moderator provoke intensive discussion in focus groups?
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Study Notes
Marketing Research
- Marketing research problem: Defines the needed information to solve a management problem and how that information can be obtained.
- Marketing research objective: States the specific information needed to solve the marketing problem.
- Management decision problem: Specifies the managerial action required to solve the problem.
- Research design: Planning to address research objectives and hypotheses.
- Trade-offs: Trade-offs typically involve research cost, quality, decision-making information, and time constraints, along with the type of research conducted.
- Descriptive research: Focuses on describing characteristics, associations, and relationships between variables. Examples include demographic and lifestyle characteristics and understanding associations between variables.
- Causal research: Investigates whether the value of one variable causes changes in another variable. It identifies cause-and-effect relationships.
- Causality conditions: Causality requires temporal sequence where the cause must precede the effect; concomitant variation where cause and effect occur together; and spurious association where other variables don’t explain the change in the dependent variable.
- Measuring causality: Dependent variable is influenced by independent variable.
- Secondary data: Data previously gathered, as distinct from primary data, collected specifically for a current study.
- Sources of secondary data: Internal company data (annual reports, etc.) and external data from organizations or people (e.g., government reports, news articles, etc.).
- Benefits of secondary data: It's cheaper, faster, and more convenient/accessible. It helps in clarifying, redefining research problems, finding solutions, and providing alternatives for primary data collection. It also flags potential problems and/or difficulties in a study and is helpful for background info and sample framing.
- Limitations of secondary data: Availability, relevance, and age of data; accuracy and sufficiency problems.
- Internet sources for secondary data: Newsgroups, blogs, and other websites for specific topics.
Qualitative Research
- Qualitative research: Findings are not quantifiable.
- Qualitative research examples: Examining attitudes, feelings, and motivations of heavy and light consumers. Defining characteristics of heavy wine consumers (e.g., age, income).
- Qualitative research - pros: Cheaper, smaller samples (thus lower cost), good way to understand in-depth motivations of consumers, improves the efficiency of quantitative research, involves open-ended questioning and probing.
- Qualitative research - cons: Doesn't distinguish minor differences in opinions; not always representative of the population of interest.
- Focus groups: Learn and understand what people have to say about a topic and why; led by a moderator, involves in-depth discussions, crucial for success, group interaction is essential, an aspect of qualitative research, used often in consumer goods companies.
- Participants: Criteria for selecting participants are established, growing trend of choosing influentials, who are involved in influencing trends, using word-of-mouth to convince others.
- Moderator skills: Conducting a group properly, interacting effectively with the client, good listening and observation skills, being genuinely interested in people, behaviors, and opinions, identifying what's being said and interpreting body language, remaining objective and flexible, attentive to detail.
Focus Groups
- Focus groups format: Written outline of topics, based on research objectives and client information to lead through three stages (establishing rapport, provoking intensive discussions, and summarizing significant conclusions and testing limits of belief).
- Focus group length: Typically 90 minutes.
- Focus group analysis: Instantaneous analysis by the moderator and client observers, clients can hear and react to initial perceptions, can potentially bias future analysis.
- Focus group advantages: Stimulates new ideas through interactions between respondents, observation of customers in a one-way mirror; observes customers from behind a one-way mirror.
Individual Depth Interviews (IDIs)
- IDIs: One-on-one interviews to gather detailed answers from respondents.
- IDIs use: Non-directive techniques to uncover hidden motivations.
- IDI advantage: Eliminates group pressure, respondents feel like the focus of attention, heightened awareness, more time for each interview to encourage new info, respondents can be probed to reveal in-depth motivations, more flexibility in questioning directions.
- IDI disadvantages: Interviewer can become more sensitive to nonverbal feedback, can be conducted anywhere, more expensive than focus groups, doesn't generate as much client involvement, can't leverage group dynamics for reactions, success is dependent on interviewer skills and proper interpretation.
Projective Techniques
- Projective techniques: Used to gain insight by delving below surface responses to elicit true feelings and uncover defense mechanisms. Participants are given incomplete tasks or ambiguous stimuli to respond to.
- Methods: Word association, analogies, personification, sentence completion, cartoon tests, consumer drawings, story telling, and third-person techniques.
Observation Research
- Observation research: Recording patterns of occurrences (or behavior) without communicating with people involved.
- Conditions: Observable or inferable information, repetitive/frequent/predictable behavior, short duration.
- Advantages: Not subject to biasing factors, some data forms gathered quickly and accurately.
- Disadvantages: public observation or behavior, physical characteristics can be examined, behavior may not be projectable to the future, can be time-consuming and costly if behavior occurs infrequently.
Online Qualitative Research
- Online qualitative research: Primary form of focus groups, comes in two forms (traditional, traditional-aka synchronous groups, online bulletin boards/asynchronous).
- Traditional online: Moderators send questions and provide feedback, participants respond.
- Online bulletin boards (BB): Questions posted for consumers daily, consumers answer within specified timeframes.
- Online forum advantages: Lower cost, faster turnaround, participation from around the world, more openness, easier for busy consumers to participate.
- Online forum disadvantages: Difficult to create group dynamics, nonverbal inputs harder to observe, no client involvement, value of input received is more questionable, moderator skills/experience less directly comparable to in-person.
- Online survey advantages: Rapid deployment, real-time reporting, reduced costs, personalization for greater relevance, high response rates.
- Online survey disadvantages: Difficulty ensuring representative sample, lack of procedures to clarify answers, potential questionnaire programming errors—bandwidth problems.
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Description
This quiz explores the fundamental concepts of marketing research, including the relationship between management decision problems and marketing research problems. Key topics include research design, descriptive studies, and the use of projective tests in gathering consumer insights.