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Questions and Answers
Which of the following is generally true regarding number usage in writing, according to the guidelines?
Which of the following is generally true regarding number usage in writing, according to the guidelines?
In which situation is it most appropriate to use figures instead of spelling out a number?
In which situation is it most appropriate to use figures instead of spelling out a number?
Which of the following is NOT a typical area of focus for a proofreader?
Which of the following is NOT a typical area of focus for a proofreader?
In what order should a career proofreader ideally perform their tasks in a 'three-read system'?
In what order should a career proofreader ideally perform their tasks in a 'three-read system'?
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What is the primary characteristic of full block letter style?
What is the primary characteristic of full block letter style?
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What should happen to copies of correspondence regarding patients?
What should happen to copies of correspondence regarding patients?
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Which letter style requires aligning the complimentary close and typed signature with the dateline on the right?
Which letter style requires aligning the complimentary close and typed signature with the dateline on the right?
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Why is the full block letter style considered a popular choice?
Why is the full block letter style considered a popular choice?
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Which of the following is NOT typically considered a primary function of written communication in a medical setting?
Which of the following is NOT typically considered a primary function of written communication in a medical setting?
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Why is accuracy and professionalism particularly important in written medical communication?
Why is accuracy and professionalism particularly important in written medical communication?
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What is the primary purpose of interoffice communication (IOC)?
What is the primary purpose of interoffice communication (IOC)?
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What is the typical tone and format that is used in Interoffice Communication?
What is the typical tone and format that is used in Interoffice Communication?
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Which of the following best describes the purpose of informal notes in a professional medical setting?
Which of the following best describes the purpose of informal notes in a professional medical setting?
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In what situation might a medical assistant be expected to draft personal correspondence on behalf of a provider?
In what situation might a medical assistant be expected to draft personal correspondence on behalf of a provider?
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Which types of organizations do providers professionally correspond with?
Which types of organizations do providers professionally correspond with?
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For which of the following scenarios are form letters MOST appropriate?
For which of the following scenarios are form letters MOST appropriate?
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Where are the typist's initials placed in a professional letter?
Where are the typist's initials placed in a professional letter?
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When should both the dictator's and typist's initials be used in a letter?
When should both the dictator's and typist's initials be used in a letter?
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What does 'cc' stand for in a business letter?
What does 'cc' stand for in a business letter?
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How should multiple recipients of a carbon copy (cc) be listed?
How should multiple recipients of a carbon copy (cc) be listed?
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What is a blind carbon copy (bcc)?
What is a blind carbon copy (bcc)?
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Where should a postscript (PS) be placed in a letter?
Where should a postscript (PS) be placed in a letter?
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What information should be included in the heading of a second page of a letter?
What information should be included in the heading of a second page of a letter?
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What should correspondence to a patient regarding a specialist consultation include?
What should correspondence to a patient regarding a specialist consultation include?
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What is the reason for typing or machine-printing the address on an envelope?
What is the reason for typing or machine-printing the address on an envelope?
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What should be the only information included on the bottom line of an envelope addressed to a foreign country?
What should be the only information included on the bottom line of an envelope addressed to a foreign country?
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Why do envelopes larger than 6 ⅛ * 11 ½ inches require additional postage?
Why do envelopes larger than 6 ⅛ * 11 ½ inches require additional postage?
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What is a key advantage of using a postage meter for a business with a large volume of mail?
What is a key advantage of using a postage meter for a business with a large volume of mail?
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What is the primary purpose of using fluorescent ink in a postage meter?
What is the primary purpose of using fluorescent ink in a postage meter?
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How does an EHR system reduce costs associated with mailing correspondence?
How does an EHR system reduce costs associated with mailing correspondence?
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If the post office city, state, and ZIP code or ZIP + 4 do not reasonably fit on the same line of the address, where should the ZIP code or ZIP + 4 be placed?
If the post office city, state, and ZIP code or ZIP + 4 do not reasonably fit on the same line of the address, where should the ZIP code or ZIP + 4 be placed?
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According to the guidelines, what is the minimum acceptable size for an envelope?
According to the guidelines, what is the minimum acceptable size for an envelope?
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What is the typical weight range for letterhead stationery and matching envelopes?
What is the typical weight range for letterhead stationery and matching envelopes?
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How many sheets of paper are typically in a ream?
How many sheets of paper are typically in a ream?
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What characteristics should continuation pages have in relation to the letterhead?
What characteristics should continuation pages have in relation to the letterhead?
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When should the date typed on a letter indicate?
When should the date typed on a letter indicate?
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What should be avoided when composing a rough draft of a letter?
What should be avoided when composing a rough draft of a letter?
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Where can the inside address typically be sourced from when preparing a letter?
Where can the inside address typically be sourced from when preparing a letter?
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Which of the following is true regarding the use of courtesy titles?
Which of the following is true regarding the use of courtesy titles?
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What should you do when preparing the final copy of a letter?
What should you do when preparing the final copy of a letter?
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What information should be included in an appointment confirmation to a patient?
What information should be included in an appointment confirmation to a patient?
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If a patient's insurance company requires prior authorization, where should this information be stated?
If a patient's insurance company requires prior authorization, where should this information be stated?
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What is the purpose of the follow-up letter from a specialist to the referring provider?
What is the purpose of the follow-up letter from a specialist to the referring provider?
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According to the content, who might be responsible for the actual processing of mail in a medical office?
According to the content, who might be responsible for the actual processing of mail in a medical office?
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What should an employee do if the office has no policy manual regarding mail handling?
What should an employee do if the office has no policy manual regarding mail handling?
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How should mail marked 'personal' be handled?
How should mail marked 'personal' be handled?
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Besides a letter opener, what other tools can be useful when opening mail?
Besides a letter opener, what other tools can be useful when opening mail?
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What information can be recorded and transmitted electronically using EHR referral applications?
What information can be recorded and transmitted electronically using EHR referral applications?
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Flashcards
Communication
Communication
The exchange of information, thoughts, or messages by signals, speech, writing, or behavior.
Written Communication
Written Communication
Correspondence that includes notes, emails, letters, and official documents.
Interoffice Communication (IOC)
Interoffice Communication (IOC)
Informal, memo-style communication focused on specific internal concerns.
Professional Letters
Professional Letters
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Form Letters
Form Letters
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Legal Medical Record
Legal Medical Record
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Documentation
Documentation
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Electronic Format
Electronic Format
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Number formatting rule
Number formatting rule
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Beginning sentence rule
Beginning sentence rule
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Proofreading process
Proofreading process
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Three-read system
Three-read system
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Full block letter style
Full block letter style
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Modified block style
Modified block style
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Type of stationery
Type of stationery
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Common proofreading issues
Common proofreading issues
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Letterhead Weight
Letterhead Weight
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Continuation Pages
Continuation Pages
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Watermark Identification
Watermark Identification
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Rough Draft Composition
Rough Draft Composition
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Proofreading
Proofreading
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Letter Formatting Standards
Letter Formatting Standards
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Courtesy Titles
Courtesy Titles
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Date Formatting
Date Formatting
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Appointment Notification Policy
Appointment Notification Policy
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Prior Authorization
Prior Authorization
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Follow-Up Letter Requirements
Follow-Up Letter Requirements
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Mail Sorting Practices
Mail Sorting Practices
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Opening Mail Procedures
Opening Mail Procedures
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Referral Practices
Referral Practices
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Handling Personal Mail
Handling Personal Mail
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Mail Processing Roles
Mail Processing Roles
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Optical Character Readers (OCRs)
Optical Character Readers (OCRs)
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Address Formatting
Address Formatting
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ZIP + 4 Code
ZIP + 4 Code
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State Abbreviation
State Abbreviation
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Envelope Size Requirements
Envelope Size Requirements
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Stamped vs. Metered Mail
Stamped vs. Metered Mail
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Postage Meter
Postage Meter
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EHR Benefits for Mailing
EHR Benefits for Mailing
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Typist's initials placement
Typist's initials placement
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Enclosure notation
Enclosure notation
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Carbon copy (cc)
Carbon copy (cc)
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Blind carbon copy (bcc)
Blind carbon copy (bcc)
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Postscript (PS)
Postscript (PS)
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Letter header for second page
Letter header for second page
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Consultation letter content
Consultation letter content
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Study Notes
Communication
- Communication is the exchange of information, thoughts, or messages through signals, speech, writing, or behavior.
- Correspondence includes written forms like notes, interoffice communication, emails, patient charts, letters, and business/personal letters.
Written Communication Uses
- Informing staff about policies or decisions
- Informing patients/customers about policies or decisions
- Contacting professional colleagues
- Corresponding with professional associations
- Responding to or requesting medical consultations
- Engaging in business communication with suppliers, consultants, attorneys, or insurance companies
- Sending messages regarding a patient
- Sending personal messages
Medical Records and Documentation
- All documentation is part of the legal medical record.
- Written communication reflects professionalism.
- Most documentation is now electronic.
Interoffice Communication
- Informal, memo-style communication.
- Focuses on specific concerns.
- Distributed electronically or by memo to ensure awareness of events, policies, and internal communications.
Informal Notes
- Personal, first-name correspondence.
- Used to express thanks, congratulations, or similar sentiments.
Professional Letters
- Providers may need to communicate with associations, licensing boards, and physicians regarding medical issues affecting practice.
- Providers may request assistance from medical assistants to write letters with the provider's signature regarding tasks such as travel agencies, mail-order catalogs, uniform suppliers.
Electronic Mail (Email) Pros
- Enables communication with many people simultaneously.
- Creates a record of the communication.
- Facilitates easy information retrieval for correspondence
- Is fast, accessible, and saves time when you need to communicate.
- Enables attachment files without delay.
- Environmentally friendly.
Electronic Mail (Email) Cons
- Not best for highly charged issues.
- Can be overused as a substitute for meetings
- Not as secure as other forms of communication.
- Can be used as evidence in court, increasing liability risk.
- Can be a problem for time-sensitive issues.
- Less personal and can be misunderstood.
- Can result in email overload, leading to information overload.
- Potential for virus transmission.
Email and Computer Viruses
- Increased internet dependence raises threat of computer viruses.
- Viruses can interfere with or destroy electronic files.
Form Letters
- Useful for return-to-work/school approvals, annual physical/examination reminders, delinquent account reminders, missed appointments, and dismissals from practice.
- Office visit verifications (for work or school absence).
- Athletic participation approvals.
- Information for referred patients (appointment confirmation, location, prep information).
Information Sheets
- Patient education.
- Specific written instructions regarding examinations and diagnostic tests performed in the office.
- Reinforcement of office explanations.
- Reminder to patients after leaving.
- Excellent patient education material.
Ownership and Intellectual Property
- Internal emails are owned by the company that provides the email system.
- Do not copy or forward confidential company files or information. Avoid email or forwarding of patient information without consent.
General Writing Guidelines
- Sentences should be appropriate lengths to match the material. Business letters require concise materials.
- Avoid run-on sentences.
- Use complete thoughts.
- Capitalize names, holidays, and major work titles.
- Use numbers consistently.
- If a number is under 10, it is spelled out.
Proofreading
- Proofreading is careful reading to correct errors
- Watch for combinations of punctuation, words ending in “s”, capital letters, numbers, apostrophes, hyphens, dashes, periods, and commas, two-letter words, repeated letters.
Letter Styles
- Full block style - alignment of all elements of the letter to the left.
- Modified block style - the date, closing, and signature aligned to the right of the center. Addressing Envelopes
- Use a standard font
- Order of information: post office city, state, and ZIP code or ZIP + 4.
Preparing Mailings
- Address envelopes correctly.
- Use optical character readers (OCRs).
- Ensure the correct address, to aid in accurate reading and efficient delivery.
- Ensure use of appropriate fonts to meet standards that OCR systems utilize..
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Description
This quiz explores the essential guidelines and best practices for medical writing and proofreading. It covers topics such as number usage, letter styles, and the typical focus areas for proofreaders in a medical setting. Test your knowledge on maintaining professionalism and accuracy in written communication.