Podcast
Questions and Answers
Which of the following situations would make a member eligible for a refund under the medical exception?
Which of the following situations would make a member eligible for a refund under the medical exception?
If a member is put on bed rest due to pregnancy, will they be eligible for a refund under the medical exception?
If a member is put on bed rest due to pregnancy, will they be eligible for a refund under the medical exception?
What validating factors make a member eligible for a refund under the medical exception?
What validating factors make a member eligible for a refund under the medical exception?
In which of the following situations would a member not qualify for a refund under the medical exception?
In which of the following situations would a member not qualify for a refund under the medical exception?
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If a member's surgery on their ankle prevents them from using the voucher before it expires, will they be eligible for a refund under the medical exception?
If a member's surgery on their ankle prevents them from using the voucher before it expires, will they be eligible for a refund under the medical exception?
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Which statement is true about the exception policy when a member mentions having a friend with cancer who cannot travel?
Which statement is true about the exception policy when a member mentions having a friend with cancer who cannot travel?
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What should you do if a member says they are sick and cannot use their voucher?
What should you do if a member says they are sick and cannot use their voucher?
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What should you do if you are unsure whether a stated reason qualifies a member for an exception?
What should you do if you are unsure whether a stated reason qualifies a member for an exception?
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What is the expiration date of the voucher mentioned in the text?
What is the expiration date of the voucher mentioned in the text?
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What happens if a member cannot use their voucher before it expires?
What happens if a member cannot use their voucher before it expires?
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Which of the following situations would make a member eligible for a refund under the medical exception?
Which of the following situations would make a member eligible for a refund under the medical exception?
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What should you do if a member says they are unable to travel due to surgery?
What should you do if a member says they are unable to travel due to surgery?
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If a member has been put on bed rest due to pregnancy, will they be eligible for a refund under the medical exception?
If a member has been put on bed rest due to pregnancy, will they be eligible for a refund under the medical exception?
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What happens if a member's voucher expires before they can use it?
What happens if a member's voucher expires before they can use it?
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In which of the following situations would a member not qualify for a refund under the medical exception?
In which of the following situations would a member not qualify for a refund under the medical exception?
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What should you do if a member mentions that their friend has cancer and cannot travel?
What should you do if a member mentions that their friend has cancer and cannot travel?
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What should you do if a member says they are sick and cannot use their voucher?
What should you do if a member says they are sick and cannot use their voucher?
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What should you do if you are unsure whether a stated reason qualifies a member for an exception?
What should you do if you are unsure whether a stated reason qualifies a member for an exception?
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What should you do if a member's reason for not being able to use the voucher is unclear?
What should you do if a member's reason for not being able to use the voucher is unclear?
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What options can a member choose if they are unable to use the voucher before it expires?
What options can a member choose if they are unable to use the voucher before it expires?
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Study Notes
Medical Exception Refund Eligibility
- A member is eligible for a refund under the medical exception if they have a serious medical condition that prevents them from using their voucher before it expires.
- Pregnancy-related bed rest is not a qualifying medical exception for a refund.
- A member is not eligible for a refund under the medical exception if they cannot use their voucher before it expires due to elective surgery.
- If a member's friend has cancer and cannot travel, it is not a qualifying medical exception for the member.
Handling Member Requests
- If a member says they are sick and cannot use their voucher, ask for clarifying information to determine if they qualify for an exception.
- If unsure whether a stated reason qualifies a member for an exception, ask for more information and consult with a supervisor if necessary.
- If a member's reason for not being able to use the voucher is unclear, ask for more information to determine if they qualify for an exception.
Voucher Expiration
- If a member cannot use their voucher before it expires, they may be eligible for a refund under the medical exception if they have a qualifying medical condition.
- Options for a member unable to use the voucher before it expires include applying for a refund under the medical exception, if eligible.
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Description
Medical Emergency Refund Eligibility Quiz: Find out if you qualify for a refund in case of medical emergencies or pregnancy-related difficulties while booking or during your stay. Answer a few questions to determine your eligibility and understand the refund process.
