20 Questions
Which of the following situations would make a member eligible for a refund under the medical exception?
The member's surgery will prevent them from traveling.
If a member is put on bed rest due to pregnancy, will they be eligible for a refund under the medical exception?
Yes
What validating factors make a member eligible for a refund under the medical exception?
Surgery, hospitalization, and death
In which of the following situations would a member not qualify for a refund under the medical exception?
The member has been diagnosed with cancer.
If a member's surgery on their ankle prevents them from using the voucher before it expires, will they be eligible for a refund under the medical exception?
Yes
Which statement is true about the exception policy when a member mentions having a friend with cancer who cannot travel?
The member is eligible for an automatic refund.
What should you do if a member says they are sick and cannot use their voucher?
Review the refund policy and expiration date.
What should you do if you are unsure whether a stated reason qualifies a member for an exception?
Escalate the issue to your supervisor.
What is the expiration date of the voucher mentioned in the text?
The text does not mention the expiration date.
What happens if a member cannot use their voucher before it expires?
The member can use it for the amount paid at the merchant.
Which of the following situations would make a member eligible for a refund under the medical exception?
The member has been diagnosed with cancer.
What should you do if a member says they are unable to travel due to surgery?
Ask for more details about the surgery.
If a member has been put on bed rest due to pregnancy, will they be eligible for a refund under the medical exception?
Yes, they will be eligible for a refund.
What happens if a member's voucher expires before they can use it?
The member will lose the value of the voucher.
In which of the following situations would a member not qualify for a refund under the medical exception?
The member's friend has been diagnosed with cancer.
What should you do if a member mentions that their friend has cancer and cannot travel?
Offer a refund because the member's friend has cancer
What should you do if a member says they are sick and cannot use their voucher?
Review the refund policy and expiration date to determine options
What should you do if you are unsure whether a stated reason qualifies a member for an exception?
Escalate the issue to a supervisor
What should you do if a member's reason for not being able to use the voucher is unclear?
Ask the member to provide more information about their situation
What options can a member choose if they are unable to use the voucher before it expires?
All of the above
Study Notes
Medical Exception Refund Eligibility
- A member is eligible for a refund under the medical exception if they have a serious medical condition that prevents them from using their voucher before it expires.
- Pregnancy-related bed rest is not a qualifying medical exception for a refund.
- A member is not eligible for a refund under the medical exception if they cannot use their voucher before it expires due to elective surgery.
- If a member's friend has cancer and cannot travel, it is not a qualifying medical exception for the member.
Handling Member Requests
- If a member says they are sick and cannot use their voucher, ask for clarifying information to determine if they qualify for an exception.
- If unsure whether a stated reason qualifies a member for an exception, ask for more information and consult with a supervisor if necessary.
- If a member's reason for not being able to use the voucher is unclear, ask for more information to determine if they qualify for an exception.
Voucher Expiration
- If a member cannot use their voucher before it expires, they may be eligible for a refund under the medical exception if they have a qualifying medical condition.
- Options for a member unable to use the voucher before it expires include applying for a refund under the medical exception, if eligible.
Medical Emergency Refund Eligibility Quiz: Find out if you qualify for a refund in case of medical emergencies or pregnancy-related difficulties while booking or during your stay. Answer a few questions to determine your eligibility and understand the refund process.
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