Questions and Answers
As a PSS you are responsible by law for everything listed below except:
Which of the below listed laws do not apply to PSS employees?
Why is it imperative that the PSS be dependable?
What does prioritize mean?
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What does teamwork mean?
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What does time management mean?
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Boundaries are critical in healthcare because:
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The appropriate person to manage and handle a client's finances is:
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Why should the family manage and handle a client's finances?
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You must dress ____________________ for clients to take you seriously.
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Which of the following items would the PSS recommend the client have someone else do?
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Who would you ask about the State Regulations?
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What is the difference between normal and therapeutic communication?
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What is feedback?
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What is clarification?
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Good communication is ______ one sided.
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The communication circle demonstrates the potential _______ involved in care.
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Which of the below listed is not a potential communication barrier?
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Looking away signals a desire to _______ contact in American society.
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Which is the appropriate personal distance to relate to your clients?
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Words are often a(n) _________ of how people truly feel.
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Aphasia is:
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Which of the following would be inappropriate to say to a client with dementia?
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Study Notes
PSS Responsibilities and Regulations
- PSS professionals are not required by law to meet every need of every client.
- JACHO accreditation regulations do not apply to PSS employees.
- Mandatory reporting related to abuse and client confidentiality are crucial legal responsibilities.
Importance of Dependability
- Dependability is vital because the PSS's job impacts another person's welfare and safety.
Key Concepts in Client Care
- Prioritize: Organize tasks based on client care and preferences.
- Teamwork: Collaborate with other staff to achieve common goals.
- Time Management: Pre-plan tasks according to priority.
Professional Boundaries
- Upholding professionalism protects PSS staff from potential liabilities and inappropriate client relationships.
- Client finances should be managed by family to prevent PSS liability regarding monetary issues.
Dress Code
- Dressing professionally is essential for being taken seriously by clients.
Appropriate Referrals and Guidance
- PSS should recommend that clients have someone else write a will.
- The supervisor is the best resource for questions regarding state regulations.
Communication Skills
- Differentiates therapeutic communication, which is focused on the client, from normal communication.
- Feedback is a response from the receiver to the sender's message.
- Clarification involves requesting the sender to restate their message for better understanding.
- Effective communication is never one-sided; it requires mutual engagement.
Barriers to Communication
- Potential barriers include staff monopolizing time and offering false reassurances.
- Asking a client's family for information is generally acceptable and does not count as a communication barrier.
Nonverbal Signals and Proximity
- Looking away signals a desire to avoid contact in American culture.
- The appropriate personal distance when relating to clients is social distance.
Emotional Expression and Communication
- Words often serve as a cover-up for true feelings; understanding this can enhance communication.
Understanding Aphasia
- Aphasia refers to brain damage that impairs an individual's ability to express themselves.
Communication with Dementia Patients
- Avoid asking dementia clients questions like "Do you remember me?" as it can be distressing and unhelpful.
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Description
Prepare for the PSS certification test with these flashcards. The quiz covers key responsibilities, legal knowledge, and guidelines essential for Personal Support Specialists (PSS). Test your understanding of laws and responsibilities related to this role.