ME PSS Certification Test Flashcards

Questions and Answers

As a PSS you are responsible by law for everything listed below except:

Meeting every need of every client (correct)

Mandatory reporting related to abuse

Keeping all client information confidential

Carrying out reasonable and proper orders from your supervisor

Which of the below listed laws do not apply to PSS employees?

Fair Labor Standard Law

JACHO accreditation regulations (correct)

OSHA Law

Why is it imperative that the PSS be dependable?

Their job is directly related to another's welfare and safety (correct)

Because anyone who works in healthcare should be

So clients do not have to wait

What does prioritize mean?

Organizing all tasks and figuring out the most important related to client care and preferences. Signup and view all the answers

What does teamwork mean?

Working with other staff to accomplish more. Signup and view all the answers

What does time management mean?

Preplanning tasks related to priority. Signup and view all the answers

Boundaries are critical in healthcare because:

You need to be professional in your demeanor and protect yourself Signup and view all the answers

The appropriate person to manage and handle a client's finances is:

Family Signup and view all the answers

Why should the family manage and handle a client's finances?

The PSS must protect themselves from liability related to money Signup and view all the answers

You must dress ____________________ for clients to take you seriously.

Professionally Signup and view all the answers

Which of the following items would the PSS recommend the client have someone else do?

Write a will Signup and view all the answers

Who would you ask about the State Regulations?

Your Supervisor Signup and view all the answers

What is the difference between normal and therapeutic communication?

Therapeutic communication is focused on the client Signup and view all the answers

What is feedback?

It is the response of the receiver to the sender's messages. Signup and view all the answers

What is clarification?

A request for the sender to restate the message in another way. Signup and view all the answers

Good communication is ______ one sided.

Never Signup and view all the answers

The communication circle demonstrates the potential _______ involved in care.

Problems Signup and view all the answers

Which of the below listed is not a potential communication barrier?

Asking a client's daughter to gather information about your client Signup and view all the answers

Looking away signals a desire to _______ contact in American society.

Avoid Signup and view all the answers

Which is the appropriate personal distance to relate to your clients?

Social Signup and view all the answers

Words are often a(n) _________ of how people truly feel.

Cover Up Signup and view all the answers

Aphasia is:

Damage to the portion of the brain that causes inability to express oneself Signup and view all the answers

Which of the following would be inappropriate to say to a client with dementia?

"Do you remember me?" Signup and view all the answers

Study Notes

PSS Responsibilities and Regulations

PSS professionals are not required by law to meet every need of every client.
JACHO accreditation regulations do not apply to PSS employees.
Mandatory reporting related to abuse and client confidentiality are crucial legal responsibilities.

Importance of Dependability

Dependability is vital because the PSS's job impacts another person's welfare and safety.

Key Concepts in Client Care

Prioritize: Organize tasks based on client care and preferences.
Teamwork: Collaborate with other staff to achieve common goals.
Time Management: Pre-plan tasks according to priority.

Professional Boundaries

Upholding professionalism protects PSS staff from potential liabilities and inappropriate client relationships.
Client finances should be managed by family to prevent PSS liability regarding monetary issues.

Dress Code

Dressing professionally is essential for being taken seriously by clients.

Appropriate Referrals and Guidance

PSS should recommend that clients have someone else write a will.
The supervisor is the best resource for questions regarding state regulations.

Communication Skills

Differentiates therapeutic communication, which is focused on the client, from normal communication.
Feedback is a response from the receiver to the sender's message.
Clarification involves requesting the sender to restate their message for better understanding.
Effective communication is never one-sided; it requires mutual engagement.

Barriers to Communication

Potential barriers include staff monopolizing time and offering false reassurances.
Asking a client's family for information is generally acceptable and does not count as a communication barrier.

Nonverbal Signals and Proximity

Looking away signals a desire to avoid contact in American culture.
The appropriate personal distance when relating to clients is social distance.

Emotional Expression and Communication

Words often serve as a cover-up for true feelings; understanding this can enhance communication.

Understanding Aphasia

Aphasia refers to brain damage that impairs an individual's ability to express themselves.

Communication with Dementia Patients

Avoid asking dementia clients questions like "Do you remember me?" as it can be distressing and unhelpful.

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Description

Prepare for the PSS certification test with these flashcards. The quiz covers key responsibilities, legal knowledge, and guidelines essential for Personal Support Specialists (PSS). Test your understanding of laws and responsibilities related to this role.