Free Sample Questions on CertsTime for the MB-820 Exam Preparation

Exam Overview

• The MB-820 exam is designed to test candidates' knowledge about Microsoft Dynamics 365 Customer Engagement (on-premises).
• It focuses on implementing, configuring, customizing, and maintaining Microsoft Dynamics 365 Customer Engagement applications.
• The exam covers various aspects of the system, including security, data management, workflow automation, and integration.
• The target audience for this certification exam are IT professionals who want to demonstrate expertise in configuring and maintaining Dynamics 365 Customer Engagement applications.

Question Types

• Multiple-choice questions: These questions assess basic knowledge and understanding.
• Multiple-response questions: These questions often require selecting more than one correct answer.
• Drag-and-drop questions: Assess the ability to arrange objects/elements and relate them.
• Fill-in-the-blank questions: Test recall of specific details.
• Scenario-based questions: Present realistic situations requiring problem-solving skills.
• Simulation questions: Test practical abilities within a simulated environment.

Study Resources

• Official Microsoft documentation: Detailed explanations, guides, and comprehensive information on the platform.
• Training courses: Structured learning sessions offered by Microsoft, including both online and in-person options.
• Practice exams and practice questions: Offer simulated testing environments and allow candidates to gauge their preparedness.
• Online forums and communities: Resources for discussing concepts, seeking help, and exchanging ideas with others.
• Books and other study materials: Additional resources like textbooks or study guides that provide valuable insights.
• CertsTime practice exams: Specific practice tests targeting the MB-820 exam.

Practice Questions

• Practice questions provide simulated testing conditions, vital for familiarity with the exam's structure.
• These questions often have detailed explanations of correct and incorrect answers, aiding in understanding concepts.
• Practicing these questions allows evaluation of areas requiring further study.
• Multiple practice tests and extensive question sets are useful for thorough preparation.
• Realistic scenarios and simulations in practice questions effectively prepare candidates to tackle complex troubleshooting and configuration problems likely found in the actual exam.

Test-Taking Strategies

• Time management: Allocate sufficient time for each question or section and prevent spending too long on any single question.
• Review questions: Implement a strategy for marking questions deemed difficult or uncertain, ensuring review of these areas before time runs out.
• Eliminate incorrect choices: When faced with multiple-choice questions, eliminate options known to be incorrect to increase the probability of selecting the correct answer.
• Read questions carefully: Fully comprehending the question's specifics is crucial for answering accurately.
• Focus on understanding concepts: Rather than memorizing lists of facts and figures, the focus should be on comprehending the main principles and ideas.
• Take breaks: Time allocated for breaks can help refresh mental clarity.
• Stay calm: It is important to remain composed. Stress and panic can significantly reduce performance.
• Use available tools and aids: The exam may offer features to help with navigation, marking, and clarification.
• Manage distractions: Eliminate distractions and maintain focus to concentrate fully on the exam.