Mastering Three-Way Calls
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Questions and Answers

Which department should you call to initiate the 3-way call?

  • CFS support staff (correct)
  • Sales department
  • Customer service department
  • Technical support department

    • What should you say to the CFS support staff when merging the call with the dealer?

  • I have the dealer on the line (correct)
  • I need the FEED ID
  • I am calling for a client
  • I need to start an inventory export

    • What is the purpose of asking the CFS agent for the 'FEED ID'?

  • To confirm the dealer's approval
  • To send a ticket to help
  • To initiate the inventory export (correct)
  • To identify the client

    • Who should you CC when sending a ticket?

    <p>Krystal</p> Signup and view all the answers

    Which platforms should not be mentioned in the template or description of a listing?

    <p>Cargurus, Autotrader, and Carmax</p> Signup and view all the answers

    When posting on Craigslist, should you fully rely on the new posting tool?

    <p>No, always be on your toes</p> Signup and view all the answers

    What should you do when a dealer wants to choose the automatic task for posting on Instagram?

    <p>Restrict the posting to the minimum possible</p> Signup and view all the answers

    What is the recommended approach for posting on Google?

    <p>Post as many as possible</p> Signup and view all the answers

    Is there a control metric for GVL?

    <p>No, it is automatic</p> Signup and view all the answers

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