Podcast
Questions and Answers
Where should you go to search for the client's name or ID number?
Where should you go to search for the client's name or ID number?
What should the drop-down bar under the person's name say?
What should the drop-down bar under the person's name say?
Where can you find the URC Doctor Note?
Where can you find the URC Doctor Note?
What should you do after filling out the URC Doctor Note form?
What should you do after filling out the URC Doctor Note form?
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How can you communicate with YES Tulsa?
How can you communicate with YES Tulsa?
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Where can you find the call you are receiving on Microsoft Teams?
Where can you find the call you are receiving on Microsoft Teams?
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What should you click on to speak with someone on Microsoft Teams?
What should you click on to speak with someone on Microsoft Teams?
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Who is a nurse that may call you?
Who is a nurse that may call you?
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Who can you reach out to for questions about the process?
Who can you reach out to for questions about the process?
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What should you do after selecting the client's name on GoHealth?
What should you do after selecting the client's name on GoHealth?
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Study Notes
Phone Call Process
- Complete referral form
- Enter info into GoHealth Queue
- Enter therapist schedule
- Create chart and place form in folder
Upon Arrival Process
- Provide demographic and handbooks
- Get copy of insurance card
- Admit client from queue
- Enter client data
- Enter client program
- Enter PICIS
- Check OHCA Eligibility
- Complete intake packet
Intake Completion Process
- Notify therapist
- Provide documents to Nurse
- Enter guarantors
Nurse's Responsibility
- Wait for therapist to complete assessment
- Start forms: Admission Order, Admission History, Nurse Assessment, Aims Dyskinesia
- Complete physical assessment and medication status
- Contact provider via Teams and call when ready
- Send info to prescriber as available (name/DOB)
- Complete physical assessment and medication status
Client and Provider Interaction
- Client talks with provider (then parent if needed/requested via Teams call)
- After provider call, give survey to parent/client to fill out in front lobby
Client Admission Process
- Search client, remove jewelry, belts, shoestrings, etc…
- Lock up belongings in locker, front
- Start Nurse Progress Notes
- Finish all other forms at end of shift
- Do final nurse progress note and report to oncoming nurse
- Place all documents in designated mailbox
Discharge Process
- Discharge meds
- When client discharges, complete discharge process
YES Tulsa Workflow
- Front Desk/Office Specialist: answer telephones, client intake, administrative duties
- Therapist: OHCA verification (if FD/OS is not present)
- Guardian: LMHP statement/crisis assessment
- Client: LMHP statement/crisis assessment, PHQ-A, Columbia in ACE questionnaire, safety plan
- Disclosure of Professional Competencies for client and guardian
Therapist's Responsibility
- Notify nurse and DC Coordinator LSC
- Phones and Intake when FD/OS is not available
- Upon completion of intake, complete NOMS
- Take client photo
- Sanctuary community meeting
- Activities in Milieu
- Snacks and meals
- Intervention Progress Note
- If admitted, assist with body search
- Begin observation
LSC Duties
- Complete LSC Duties checklist
Walk-in Process
- Complete referral form, demographics, and handbooks
- Enter client into schedule
- Notify therapist
- Enter info in queue
- Admit from queue to inpatient client
- Get copy of insurance card
- Admit client from queue
- Enter client data
- Enter client program
- Enter PICIS
- OHCA Eligibility
- Intake packet
Discharge Coordinator's Responsibility
- Complete ROI if needed
- Coordinate/Schedule inpatient or outpatient services
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Description
Test your knowledge on how to complete the URC Doctor Note.
