10 Questions
What enables value creation through the use and management of products and services?
Service Value System (SVS
What are key inputs to the SVS?
Opportunities and demand
What are guiding principles?
Enduring recommendations that support successful actions and good decisions
What do the guiding principles encourage?
Continual improvement at all levels
What should an organization focus on to understand value?
Service consumer and their perspectives of value
What is an important element of value?
Customer experience
What should an organization do to start improving their services?
Assess services and methods already in place
How should an organization progress in accomplishing initiatives?
Iteratively with feedback
What should an organization do to obtain creative solutions and important perspectives?
Promote visibility
What should an organization do to establish an understanding of how all parts of the organization work together?
Think and work holistically
Study Notes
- The Service Value System (SVS) enables value creation through the use and management of products and services.
- Opportunities and demand are key inputs to the SVS.
- Guiding principles are universal and enduring recommendations that support successful actions and good decisions.
- The guiding principles encourage continual improvement at all levels.
- Focus on value by understanding who the service consumer is and their perspectives of value.
- Customer experience is an important element of value.
- Start where you are by assessing services and methods already in place.
- Progress iteratively with feedback to accomplish initiatives in manageable sections.
- Collaborate and promote visibility to obtain creative solutions and important perspectives.
- Think and work holistically to establish an understanding of how all parts of an organization work together.
Test your knowledge of the Service Value System (SVS) with this informative quiz. Learn about the key inputs to the SVS, the importance of guiding principles, and how to focus on value for the service consumer. Assess your understanding of customer experience, iterative progress, collaboration, and holistic thinking. Challenge yourself and improve your knowledge of creating value through the use and management of products and services.
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