Mastering the Apprenticeship Appeals Process
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Questions and Answers

Which step should the apprentice take first if their reasonable adjustment request has been refused?

  • Review the EPAO's enquiries and appeals policy
  • Contact the EPAO to enquire into their decision
  • Gather evidence to support the appeal (correct)
  • Provide clear and detailed reasons why reasonable adjustment requests should be granted

Which factor should the apprentice focus on when making an enquiry or formal appeal?

  • The effectiveness of the requested adjustments in addressing the impact
  • The EPAO's enquiries and appeals policy
  • The evidence gathered to support the appeal
  • The impact of the disability, difficulty, or condition to participate fully in the assessment (correct)

What should the assessment organisation do if the enquiry or appeal is successful?

  • Provide the requested reasonable adjustment for the assessment (correct)
  • Review the EPAO's policy on reasonable adjustment and any guidance
  • Provide clear and detailed reasons why reasonable adjustment requests should be granted
  • Contact the EPAO to enquire into their decision

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