Mastering Servant Leadership and Leading by Example
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Questions and Answers

According to the text, which of the following statements is true?

  • Leadership skills are not important in the current crisis in policing.
  • Only historical figures can influence people and change the course of history.
  • Individuals in business, city council, or police department cannot alter the course of organizations and communities.
  • One person can make a difference in the lives of many. (correct)

    • What is the main focus of the text?

  • The historical figures who changed the world.
  • The power of one person to make a difference. (correct)
  • The crisis in policing and the need for effective leaders.
  • The faults and foibles of ordinary human beings.

    • Which of the following is NOT mentioned as an example of a person who made a difference?

  • Nelson Mandela
  • Mahatma Gandhi
  • Benito Mussolini (correct)
  • Malala Yousafzai

    • According to the text, what is one of the key characteristics of leadership by example?

    <p>Modeling desired behavior</p> Signup and view all the answers

    According to the text, what did Bill Belichick describe as one of the leadership traits?

    <p>Deploying dependable employees</p> Signup and view all the answers

    According to the text, what did Albert Schweitzer say about influencing others?

    <p>Example is the only thing</p> Signup and view all the answers

    According to the text, what can incompetent supervisors and managers do to your productivity and effectiveness?

    <p>Decrease productivity</p> Signup and view all the answers

    According to Larry Spears, servant leadership focuses first on serving the needs of subordinates to accomplish organizational goals and help others grow. Which of the following qualities does Spears mention as essential for servant leaders?

    <p>Receptive listening and empathy</p> Signup and view all the answers

    According to Robert Greenleaf, the servant leadership theory holds that legitimate authority is willingly granted to the leader not because of position or rank, but because one is recognized as a servant leader through his or her actions. Which of the following statements best summarizes this concept?

    <p>Legitimate authority is granted to the leader based on their actions</p> Signup and view all the answers

    According to the text, which leadership style focuses on day-to-day communication and exchanges between leader and subordinate?

    <p>Transactional leadership</p> Signup and view all the answers

    According to the text, which leadership style focuses on subordinates' needs and wants?

    <p>Transformational leadership</p> Signup and view all the answers

    According to the text, why do some law enforcement executives, managers, and supervisors ignore problem children in their agencies?

    <p>They want to be popular</p> Signup and view all the answers

    What was the reason behind Lt. Charles Joseph Gliniewicz's elaborate plan to stage his own killing?

    <p>He feared he was about to be exposed for stealing and laundering money</p> Signup and view all the answers

    Why did the organization fail to intervene early on to help Lt. Charles Joseph Gliniewicz when the first indications of trouble surfaced?

    <p>There were red flags and sustained allegations of misconduct</p> Signup and view all the answers

    Why would a police chief keep an unfit employee in a management position and even promote them?

    <p>The police chief may have personal reasons for keeping the employee</p> Signup and view all the answers

    What are two important qualities in the leadership lexicon?

    <p>Dignity and respect</p> Signup and view all the answers

    What is one of the consequences suffered by law enforcement agencies and communities when leaders fail to hold bad employees accountable?

    <p>Increased lawsuits</p> Signup and view all the answers

    What is the minimum standard of practice to which all agencies should aspire?

    <p>Consistency and fairness</p> Signup and view all the answers

    What is one of the key qualities exhibited by great supervisors or managers?

    <p>Communication skills</p> Signup and view all the answers

    What is one of the key qualities needed to gain the trust and respect of skeptical cops?

    <p>Solid and consistent work</p> Signup and view all the answers

    What is the consequence of losing the respect and trust of those around you?

    <p>It requires a sustained effort to regain it</p> Signup and view all the answers

    What are the hallmarks of great leaders?

    <p>Introspection and vulnerability</p> Signup and view all the answers

    Why can inaction by decision makers be damaging to an organization?

    <p>All of the above</p> Signup and view all the answers

    What is a frequent theme when it comes to failure of leadership in law enforcement?

    <p>All of the above</p> Signup and view all the answers

    Why can failure of leadership be most damaging in police work?

    <p>All of the above</p> Signup and view all the answers

    What is the first step in becoming a great supervisor or manager?

    <p>Understanding yourself</p> Signup and view all the answers

    What did the friend admire most about his sergeant?

    <p>Competence and leading by example</p> Signup and view all the answers

    What is the importance of gap analysis in the text?

    <p>To identify where you are and where you want to be</p> Signup and view all the answers

    What did the author propose about great leadership skills in the text?

    <p>They can be learned by anyone who is relatively intelligent, a hard worker, and wants to do the right thing</p> Signup and view all the answers

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