Podcast
Questions and Answers
Which platform is used to log requests for tickets at CMS Group?
Which platform is used to log requests for tickets at CMS Group?
- ConnectWise Manage (correct)
- ServiceNow
- Jira
- Zendesk
What is the SLA timeframe for responding to tickets at CMS Group?
What is the SLA timeframe for responding to tickets at CMS Group?
- 5 working days (correct)
- 2 working days
- 4 working days
- 3 working days
Which type of requests does the user administration IT support team at CMS Group deal with on an almost daily basis?
Which type of requests does the user administration IT support team at CMS Group deal with on an almost daily basis?
- New user requests (correct)
- Software updates
- Network issues
- Hardware repairs
What is the company policy regarding prioritizing newer tickets at CMS Group?
What is the company policy regarding prioritizing newer tickets at CMS Group?
What is EV1 in the text referring to?
What is EV1 in the text referring to?
Which team does the author work as part of at CMS Group?
Which team does the author work as part of at CMS Group?
What is the SLA timeframe for responding to tickets at CMS Group?
What is the SLA timeframe for responding to tickets at CMS Group?
What is the most common type of tickets the author deals with on an almost daily basis?
What is the most common type of tickets the author deals with on an almost daily basis?
What is the platform used to log requests for tickets at CMS Group?
What is the platform used to log requests for tickets at CMS Group?
What is the company policy regarding prioritizing newer tickets at CMS Group?
What is the company policy regarding prioritizing newer tickets at CMS Group?
What is the SLA timeframe for responding to new user requests at CMS Group?
What is the SLA timeframe for responding to new user requests at CMS Group?
What is the author's role in the user administration IT support team at CMS Group?
What is the author's role in the user administration IT support team at CMS Group?
What happens if a ticket for a new user request is starting in 2 days?
What happens if a ticket for a new user request is starting in 2 days?
What type of clients does the author mostly handle requests from?
What type of clients does the author mostly handle requests from?
What platform is used to log requests for tickets at CMS Group?
What platform is used to log requests for tickets at CMS Group?
What does BYOD stand for?
What does BYOD stand for?
Who usually submits the relevant forms for BYOD access?
Who usually submits the relevant forms for BYOD access?
Which platform is used to approve devices for BYOD access?
Which platform is used to approve devices for BYOD access?
Why does a mobile device need to go through an approval process for BYOD access?
Why does a mobile device need to go through an approval process for BYOD access?
What is the purpose of Project 3 Mobile Device Deployment?
What is the purpose of Project 3 Mobile Device Deployment?
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