20 Questions
Which platform is used to log requests for tickets at CMS Group?
ConnectWise Manage
What is the SLA timeframe for responding to tickets at CMS Group?
5 working days
Which type of requests does the user administration IT support team at CMS Group deal with on an almost daily basis?
New user requests
What is the company policy regarding prioritizing newer tickets at CMS Group?
Newer tickets are prioritized only if advised by higher ups
What is EV1 in the text referring to?
An evidence
Which team does the author work as part of at CMS Group?
User administration IT support team
What is the SLA timeframe for responding to tickets at CMS Group?
5 working days
What is the most common type of tickets the author deals with on an almost daily basis?
New user requests
What is the platform used to log requests for tickets at CMS Group?
ConnectWise Manage
What is the company policy regarding prioritizing newer tickets at CMS Group?
Newer tickets are not prioritized
What is the SLA timeframe for responding to new user requests at CMS Group?
5 days
What is the author's role in the user administration IT support team at CMS Group?
Ticket Responder
What happens if a ticket for a new user request is starting in 2 days?
It is responded to within 5 days
What type of clients does the author mostly handle requests from?
Hospitality clients
What platform is used to log requests for tickets at CMS Group?
ConnectWise Manage
What does BYOD stand for?
Bring Your Own Device
Who usually submits the relevant forms for BYOD access?
The general manager of the user
Which platform is used to approve devices for BYOD access?
Google Admin
Why does a mobile device need to go through an approval process for BYOD access?
To ensure security and compliance
What is the purpose of Project 3 Mobile Device Deployment?
To handle requests for BYOD access
Test your knowledge on root cause problem solving in IT support with this quiz! Learn about ticket logging, SLAs, and effective troubleshooting techniques to improve customer service and resolve issues efficiently.
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