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Questions and Answers
Öppet köp möjliggör en återbetalning inom en viss ______, medan utbyte möjliggör en annan produkt eller butikskredit.
tidsperiod
Generösa returpolicyer kan leda till ______ kunder.
lojala
Butiker kan neka returer för ______ produkter.
använda
Vid hantering av en kundklagomål, ta problemet på allvar, lös det utan ______, och kompensera kunden om nödvändigt.
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ARN är en myndighet som löser tvister mellan kunder och ______.
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Kundvård är viktigt för att behålla kunder, och kan inkludera uppföljningssamtal och ______.
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För att skapa en nöjd kund, försäkra dem om deras val och följ upp med deras ______.
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Study Notes
- Open purchase allows for a refund within a certain time period, while exchange allows for a different product or store credit.
- Generous return policies can lead to loyal customers.
- Stores may not allow returns for used products.
- When handling a customer complaint, take the problem seriously, solve it without blame, and compensate the customer if necessary.
- ARN is a government agency that resolves disputes between customers and businesses.
- Customer care is important for retaining customers, and can include follow-up calls and loyalty programs.
- To create a satisfied customer, assure them of their choice and follow up with their experience.
- Legitimation may be necessary for returns or exchanges.
- ARN can provide recommendations for resolving disputes.
- Registering purchases can lead to personalized discounts.
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Description
Do you know the ins and outs of customer service and retail policies? Test your knowledge with this quiz that covers topics such as return policies, handling customer complaints, and the role of government agencies like ARN. Learn about the importance of customer care and how to create a satisfied customer. This quiz is perfect for anyone working in retail or interested in improving their customer service skills. Keywords: customer service, retail policies, return policies, ARN, customer care.
