Podcast
Questions and Answers
Where can we find previous interactions in ICM?
Where can we find previous interactions in ICM?
We can find previous interactions in the ICM system.
What is the purpose of looking for previous interactions in ICM?
What is the purpose of looking for previous interactions in ICM?
The purpose of looking for previous interactions in ICM is to reference past conversations or actions with customers.
Why is it important to access previous interactions in ICM?
Why is it important to access previous interactions in ICM?
Accessing previous interactions in ICM is important because it allows us to provide better customer service and have a complete history of customer interactions.
