Mastering Outstanding Customer Service
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Questions and Answers

Which customer felt they received poor service?

  • The first customer (correct)
  • The second customer
  • The third customer
  • All of the above

    • Which customer felt they received outstanding service?

  • The first customer
  • The second customer
  • The third customer (correct)
  • None of the above

    • What is one of the unique challenges of customer service?

  • Customers always rate their experience differently (correct)
  • Customers always feel great
  • Customers always have unique needs
  • Customers are always angry

    • What is the universal definition of outstanding customer service?

    <p>Service that exceeds customer expectations</p> Signup and view all the answers

    What is the main difference between good service and poor service, as explained in the text?

    <p>Good service meets customer expectations, while poor service does not</p> Signup and view all the answers

    Why is poor service often memorable?

    <p>Because it is different than what the customer expects</p> Signup and view all the answers

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