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Questions and Answers
Which customer felt they received poor service?
Which customer felt they received poor service?
- The first customer (correct)
- The second customer
- The third customer
- All of the above
Which customer felt they received outstanding service?
Which customer felt they received outstanding service?
- The first customer
- The second customer
- The third customer (correct)
- None of the above
What is one of the unique challenges of customer service?
What is one of the unique challenges of customer service?
- Customers always rate their experience differently (correct)
- Customers always feel great
- Customers always have unique needs
- Customers are always angry
What is the universal definition of outstanding customer service?
What is the universal definition of outstanding customer service?
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What is the main difference between good service and poor service, as explained in the text?
What is the main difference between good service and poor service, as explained in the text?
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Why is poor service often memorable?
Why is poor service often memorable?
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