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Questions and Answers
Which of the following is NOT a benefit of effective writing?
Which of the following is NOT a benefit of effective writing?
- Communicating via e-mail
- Feedback and error analysis (correct)
- Developing online interpersonal skills
- Signposting
What is a key concept in achieving good interpersonal relationships?
What is a key concept in achieving good interpersonal relationships?
- Understanding uniqueness and diversity
- Listening actively
- Developing quality interpersonal relationships
- Respect (correct)
What does active listening involve?
What does active listening involve?
- Communicating via e-mail
- Analyzing and breaking down (correct)
- Developing online interpersonal skills
- Understanding the type of customer
What should be respected in order to achieve good interpersonal relationships?
What should be respected in order to achieve good interpersonal relationships?
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What should not be missed in order to build communication bridges?
What should not be missed in order to build communication bridges?
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Study Notes
Interpersonal Relationships
- Ineffective writing is not a benefit of effective writing.
Good Interpersonal Relationships
- A key concept in achieving good interpersonal relationships is empathy.
Active Listening
- Active listening involves giving full attention to the speaker, maintaining eye contact, and asking clarifying questions.
Respect in Interpersonal Relationships
- Respect for individual differences should be respected in order to achieve good interpersonal relationships.
Building Communication Bridges
- Understanding the other person's perspective should not be missed in order to build communication bridges.
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