Mastering Online Interpersonal Skills
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Questions and Answers

Which of the following is NOT a benefit of effective writing?

  • Communicating via e-mail
  • Feedback and error analysis (correct)
  • Developing online interpersonal skills
  • Signposting
  • What is a key concept in achieving good interpersonal relationships?

  • Understanding uniqueness and diversity
  • Listening actively
  • Developing quality interpersonal relationships
  • Respect (correct)
  • What does active listening involve?

  • Communicating via e-mail
  • Analyzing and breaking down (correct)
  • Developing online interpersonal skills
  • Understanding the type of customer
  • What should be respected in order to achieve good interpersonal relationships?

    <p>The customers' needs</p> Signup and view all the answers

    What should not be missed in order to build communication bridges?

    <p>Listening to your customers</p> Signup and view all the answers

    Study Notes

    Interpersonal Relationships

    • Ineffective writing is not a benefit of effective writing.

    Good Interpersonal Relationships

    • A key concept in achieving good interpersonal relationships is empathy.

    Active Listening

    • Active listening involves giving full attention to the speaker, maintaining eye contact, and asking clarifying questions.

    Respect in Interpersonal Relationships

    • Respect for individual differences should be respected in order to achieve good interpersonal relationships.

    Building Communication Bridges

    • Understanding the other person's perspective should not be missed in order to build communication bridges.

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    Description

    This quiz explores various aspects of developing online interpersonal skills, such as communicating via email, the benefits of effective writing, guidelines for effective feedback and error analysis, signposting, the use of intensifiers and softeners, the relevance of word choice, and active listening. Test your knowledge and enhance your ability to connect with others in an online environment.

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