3 Questions
If the ROP contacts to inquire about the allocation after the order is canceled, who should they contact?
Payment Reconciliation
What should the ROP do if they want to return the canceled order after contacting to ask why it was canceled?
Redelivery Request
If the ROP contacts to ask about the missing order information, who should they get in touch with?
Order Information Missing
Test your knowledge of chat-related and voice team-related rules with this quiz. Get familiar with the correct procedures for order information, cancellations, and customer inquiries.
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