Podcast
Questions and Answers
Which chapter in the book discusses the training and development of employees?
Which chapter in the book discusses the training and development of employees?
- Chapter 8
- Chapter 7
- Chapter 5
- Chapter 6 (correct)
According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?
According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?
- Coffee business
- Hospitality business
- People business (correct)
- Service business
What is the main focus of Chapter 8 in the book?
What is the main focus of Chapter 8 in the book?
- The Co-Creation of Value (correct)
- Involving the Guest
- Motivating Exceptional Service
- Serving with a Smile
What is the title of Chapter 5 in the book?
What is the title of Chapter 5 in the book?
What is the copyright year of the book?
What is the copyright year of the book?
Which chapter in the book focuses on motivating exceptional service?
Which chapter in the book focuses on motivating exceptional service?
What is the main focus of Chapter 6 in the book?
What is the main focus of Chapter 6 in the book?
According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?
According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?
What is the title of Chapter 8 in the book?
What is the title of Chapter 8 in the book?
What is the main focus of Chapter 5 in the book?
What is the main focus of Chapter 5 in the book?