10 Questions
Which chapter in the book discusses the training and development of employees?
Chapter 6
According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?
People business
What is the main focus of Chapter 8 in the book?
The Co-Creation of Value
What is the title of Chapter 5 in the book?
Staffing for Service
What is the copyright year of the book?
2011
Which chapter in the book focuses on motivating exceptional service?
Chapter 7
What is the main focus of Chapter 6 in the book?
Training and developing employees
According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?
People business
What is the title of Chapter 8 in the book?
Involving the Guest: The Co-Creation of Value
What is the main focus of Chapter 5 in the book?
Staffing for service
Test your knowledge on staffing, training, motivating, and involving guests in the hospitality service industry. This quiz covers key concepts and strategies for providing exceptional service.
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