Mastering Hospitality Service

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Questions and Answers

Which chapter in the book discusses the training and development of employees?

  • Chapter 8
  • Chapter 7
  • Chapter 5
  • Chapter 6 (correct)

According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?

  • Coffee business
  • Hospitality business
  • People business (correct)
  • Service business

What is the main focus of Chapter 8 in the book?

  • The Co-Creation of Value (correct)
  • Involving the Guest
  • Motivating Exceptional Service
  • Serving with a Smile

What is the title of Chapter 5 in the book?

<p>Staffing for Service (A)</p> Signup and view all the answers

What is the copyright year of the book?

<p>2011 (C)</p> Signup and view all the answers

Which chapter in the book focuses on motivating exceptional service?

<p>Chapter 7 (C)</p> Signup and view all the answers

What is the main focus of Chapter 6 in the book?

<p>Training and developing employees (C)</p> Signup and view all the answers

According to Howard Schultz, CEO of Starbucks, what kind of business is Starbucks in?

<p>People business (D)</p> Signup and view all the answers

What is the title of Chapter 8 in the book?

<p>Involving the Guest: The Co-Creation of Value (D)</p> Signup and view all the answers

What is the main focus of Chapter 5 in the book?

<p>Staffing for service (C)</p> Signup and view all the answers

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