Mastering Upselling Strategies in Hospitality
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Questions and Answers

Which of the following is an example of upselling?

  • Asking your customers if they want water with their meal
  • Promoting a new product to your customers
  • Suggesting your customers have a champagne instead of Prosecco (correct)
  • Offering a discount on the current purchase

    • What is an example of upselling in a restaurant?

  • Offering free appetizers to the customers
  • Promoting a loyalty program to the customers
  • Suggesting a glass of wine instead of beer (correct)
  • Reducing portion sizes to lower the cost for the customer

    • Which action demonstrates upselling in a dining establishment?

  • Lowering the price of the main course
  • Removing an item from the customer's order to reduce the total cost
  • Suggesting your customers have a dessert after the meal (correct)
  • Offering a complimentary salad with the meal

    • What is suggestive selling?

    <p>Offering the customer something they did not know they wanted</p> Signup and view all the answers

    How can suggestive selling be described?

    <p>Suggesting a more expensive product</p> Signup and view all the answers

    What is not a characteristic of suggestive selling?

    <p>Suggesting a lower-priced product</p> Signup and view all the answers

    What is suggestive selling?

    <p>Offering the customer something they did not know they wanted</p> Signup and view all the answers

    What is an example of suggestive selling?

    <p>Suggesting a more expensive product</p> Signup and view all the answers

    How does suggestive selling differ from upselling?

    <p>Suggestive selling involves offering additional products, while upselling involves offering a more expensive version of the same product</p> Signup and view all the answers

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