Mastering Upselling Strategies in Hospitality

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Which of the following is an example of upselling?

Asking your customers if they want water with their meal

Promoting a new product to your customers

Suggesting your customers have a champagne instead of Prosecco (correct)

Offering a discount on the current purchase

What is an example of upselling in a restaurant?

Offering free appetizers to the customers

Promoting a loyalty program to the customers

Suggesting a glass of wine instead of beer (correct)

Reducing portion sizes to lower the cost for the customer

Which action demonstrates upselling in a dining establishment?

Lowering the price of the main course

Removing an item from the customer's order to reduce the total cost

Suggesting your customers have a dessert after the meal (correct)

Offering a complimentary salad with the meal

What is suggestive selling?

Offering the customer something they did not know they wanted Signup and view all the answers

How can suggestive selling be described?

Suggesting a more expensive product Signup and view all the answers

What is not a characteristic of suggestive selling?

Suggesting a lower-priced product Signup and view all the answers

What is suggestive selling?

Offering the customer something they did not know they wanted Signup and view all the answers

What is an example of suggestive selling?

Suggesting a more expensive product Signup and view all the answers

How does suggestive selling differ from upselling?

Suggestive selling involves offering additional products, while upselling involves offering a more expensive version of the same product Signup and view all the answers

Mastering Upselling Strategies in Hospitality

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Questions and Answers

Which of the following is an example of upselling?

What is an example of upselling in a restaurant?

Which action demonstrates upselling in a dining establishment?

What is suggestive selling?

How can suggestive selling be described?

What is not a characteristic of suggestive selling?

What is suggestive selling?

What is an example of suggestive selling?

How does suggestive selling differ from upselling?

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