Podcast
Questions and Answers
Which approach does Travelzoo want to take with their members?
Which approach does Travelzoo want to take with their members?
- An empathic approach
- A friendly approach (correct)
- An enthusiastic approach
- A professional approach
What does Travelzoo encourage their advisors to do at the end of a call?
What does Travelzoo encourage their advisors to do at the end of a call?
- Provide empathy
- Say thank you (correct)
- Express appreciation
- Transfer a professional handshake to a hug
How can Travelzoo surprise and delight their members?
How can Travelzoo surprise and delight their members?
- By adding appreciation and enthusiasm to their closings (correct)
- By providing refunds
- By reviewing refund options together
- By acknowledging issues
What can Travelzoo do to convey a friendly travel advisor approach?
What can Travelzoo do to convey a friendly travel advisor approach?
What does Travelzoo want to achieve with their members?
What does Travelzoo want to achieve with their members?
What can Travelzoo do to address a member's bad experience?
What can Travelzoo do to address a member's bad experience?
What does Travelzoo want to do with refund options?
What does Travelzoo want to do with refund options?
How does Travelzoo want to convey appreciation and enthusiasm?
How does Travelzoo want to convey appreciation and enthusiasm?
Which strategy is mentioned for acknowledging member's needs?
Which strategy is mentioned for acknowledging member's needs?
What is the purpose of using tone and pace when delivering an empathy statement over the phone?
What is the purpose of using tone and pace when delivering an empathy statement over the phone?
Why is it important to pause after delivering an empathy statement?
Why is it important to pause after delivering an empathy statement?
What happens when people feel heard or listened to?
What happens when people feel heard or listened to?
What is the purpose of the 'Yes, And' statement?
What is the purpose of the 'Yes, And' statement?
What might a good 'Yes, And' statement include?
What might a good 'Yes, And' statement include?
What is the purpose of adding enthusiasm and appreciation to the close of the call?
What is the purpose of adding enthusiasm and appreciation to the close of the call?
