3 Questions
Which method can help maintain rapport when delivering bad news to customers?
The feel, felt, found method
When using the feel, felt, found method, what should you do after acknowledging the customer's feelings?
Tell the customer what you've found to work
Why can't the client provide the complete ingredient list for their food products?
It would reveal their secret sauce
Learn how to maintain rapport and deliver bad news to customers with empathy and a positive approach. Enhance your communication skills and handle difficult situations effectively in this informative quiz.
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