Podcast
Questions and Answers
What is the first step to take after sending out a demand?
What is the first step to take after sending out a demand?
- Negotiating with the adjuster
- Confirming demand receipt (correct)
- Sending a counter offer
- Initiating client communication
What should the Case Manager do if more information is requested by the adjuster?
What should the Case Manager do if more information is requested by the adjuster?
- Proceed with the counteroffer immediately
- Collaborate with the Demand Writer and Secondary for review and strategy setup (correct)
- Ignore the request and escalate the issue
- Wait for the adjuster to provide additional information
In the context of counter arguments, what aspects can they be related to?
In the context of counter arguments, what aspects can they be related to?
- Property Damage
- Liability
- Pain and suffering
- All of the above (correct)
If a demand is denied, what options are available to us?
If a demand is denied, what options are available to us?
When is it recommended to escalate a case to Gloria?
When is it recommended to escalate a case to Gloria?
What should the Case Manager do if an adjuster ignores a demand for two weeks?
What should the Case Manager do if an adjuster ignores a demand for two weeks?
What is the recommended action if a case keeps receiving the same response to different letters or communication?
What is the recommended action if a case keeps receiving the same response to different letters or communication?
Who should demand writers consult with when suggesting a referral or dropping a case?
Who should demand writers consult with when suggesting a referral or dropping a case?
What action should Case Managers take if they encounter an adjuster who consistently does not answer phone calls or voicemails?
What action should Case Managers take if they encounter an adjuster who consistently does not answer phone calls or voicemails?
If an adjuster requests an extension for responding to a demand, what is the recommended course of action from the Case Manager?
If an adjuster requests an extension for responding to a demand, what is the recommended course of action from the Case Manager?
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