Podcast
Questions and Answers
True or false: In a large computing environment, there is usually a formal change control process in place?
True or false: In a large computing environment, there is usually a formal change control process in place?
True
True or false: The change control process allows for rolling back to a previous configuration if there are any problems with the change?
True or false: The change control process allows for rolling back to a previous configuration if there are any problems with the change?
True
True or false: A common change control environment includes running tests and simulations before making the actual change?
True or false: A common change control environment includes running tests and simulations before making the actual change?
True
True or false: If we cannot identify the root cause of a problem, it is recommended to seek help from a third party expert.
True or false: If we cannot identify the root cause of a problem, it is recommended to seek help from a third party expert.
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True or false: Creating a plan of action is the next step after confirming a troubleshooting step.
True or false: Creating a plan of action is the next step after confirming a troubleshooting step.
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True or false: Documentation is important to confirm the changes made and help in future problem resolution.
True or false: Documentation is important to confirm the changes made and help in future problem resolution.
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True or false: Performing tests after implementing a fix is necessary to confirm if the problem is resolved.
True or false: Performing tests after implementing a fix is necessary to confirm if the problem is resolved.
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True or false: The first step in the troubleshooting process is to collect as much information as possible about the problem.
True or false: The first step in the troubleshooting process is to collect as much information as possible about the problem.
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True or false: It is always necessary to get an email documenting information from the user in order to troubleshoot a problem.
True or false: It is always necessary to get an email documenting information from the user in order to troubleshoot a problem.
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True or false: Looking at documentation from the change control board can provide insights into changes that may have affected the application.
True or false: Looking at documentation from the change control board can provide insights into changes that may have affected the application.
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True or false: Occam's razor suggests that the simplest explanation is often the most likely.
True or false: Occam's razor suggests that the simplest explanation is often the most likely.
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True or false: In a large computing environment, there is usually a formal change control process in place?
True or false: In a large computing environment, there is usually a formal change control process in place?
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True or false: A common change control environment includes running tests and simulations before making the actual change?
True or false: A common change control environment includes running tests and simulations before making the actual change?
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True or false: The change control process allows for rolling back to a previous configuration if there are any problems with the change?
True or false: The change control process allows for rolling back to a previous configuration if there are any problems with the change?
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True or false: The troubleshooting process starts with a system or application that is functioning properly.
True or false: The troubleshooting process starts with a system or application that is functioning properly.
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True or false: The change control board determines the time and date for implementing the fix.
True or false: The change control board determines the time and date for implementing the fix.
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True or false: Implementing preventative measures is not necessary after fixing a problem.
True or false: Implementing preventative measures is not necessary after fixing a problem.
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True or false: Help desk software can be used to document the troubleshooting process.
True or false: Help desk software can be used to document the troubleshooting process.
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True or false: The first step in the troubleshooting process is to collect as much information as possible about the problem?
True or false: The first step in the troubleshooting process is to collect as much information as possible about the problem?
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True or false: It is always necessary to get an email documenting information from the user in order to troubleshoot a problem?
True or false: It is always necessary to get an email documenting information from the user in order to troubleshoot a problem?
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True or false: Occam's razor suggests that the simplest explanation is often the most likely?
True or false: Occam's razor suggests that the simplest explanation is often the most likely?
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True or false: Looking at documentation from the change control board can provide insights into changes that may have affected the application?
True or false: Looking at documentation from the change control board can provide insights into changes that may have affected the application?
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