Mastering Call Transfer Techniques
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Questions and Answers

What is the recommended method for transferring a call?

  • Using the directory (correct)
  • Asking a coworker
  • Relying on memory
  • Using a phone app

    • What is NOT recommended when transferring a call, based on the text?

  • Using a phone app
  • Asking a coworker
  • Using the directory
  • Relying on memory (correct)

    • What is a potential consequence of relying on memory instead of using the directory when transferring a call?

  • The call may be transferred successfully
  • The call may be put on hold
  • The call may be dropped
  • The call may be transferred to the wrong person (correct)

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