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Questions and Answers
What is the recommended method for transferring a call?
What is the recommended method for transferring a call?
- Using the directory (correct)
- Asking a coworker
- Relying on memory
- Using a phone app
What is NOT recommended when transferring a call, based on the text?
What is NOT recommended when transferring a call, based on the text?
- Using a phone app
- Asking a coworker
- Using the directory
- Relying on memory (correct)
What is a potential consequence of relying on memory instead of using the directory when transferring a call?
What is a potential consequence of relying on memory instead of using the directory when transferring a call?
- The call may be transferred successfully
- The call may be put on hold
- The call may be dropped
- The call may be transferred to the wrong person (correct)
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