Podcast
Questions and Answers
When placing the customer on ______, how long do you wait before talking with the customer again?
When placing the customer on ______, how long do you wait before talking with the customer again?
hold
The dashes will be removed with the “______ Non-Dialable Characters” box checked.
The dashes will be removed with the “______ Non-Dialable Characters” box checked.
Remove
A warm transfer is described as you dial the desired number, wait until ______ and introduce yourself and the client to the other party who joined and disconnect the line.
A warm transfer is described as you dial the desired number, wait until ______ and introduce yourself and the client to the other party who joined and disconnect the line.
connected
Which symbol represents or indicates a call is on ______?
Which symbol represents or indicates a call is on ______?
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You are doing a cold transfer, and the other party just ______.
You are doing a cold transfer, and the other party just ______.
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When doing a warm transfer, you dial the desired number, wait until ______ and introduce yourself and the client to the other party who joined and disconnect the line.
When doing a warm transfer, you dial the desired number, wait until ______ and introduce yourself and the client to the other party who joined and disconnect the line.
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Select to place yourself in the queue to take a ______.
Select to place yourself in the queue to take a ______.
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Not Ready – DFW Tax ______ Select when experience system issues.
Not Ready – DFW Tax ______ Select when experience system issues.
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Not Ready – DFW Tax ______ Select when not on a call and assistance is required of the team lead or supervisor.
Not Ready – DFW Tax ______ Select when not on a call and assistance is required of the team lead or supervisor.
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Select ______ for end of the workday and before logging out of Cisco Finesse.
Select ______ for end of the workday and before logging out of Cisco Finesse.
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Not Ready – DFW Tax ______ Select when taking a scheduled lunch break.
Not Ready – DFW Tax ______ Select when taking a scheduled lunch break.
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Not Ready – DFW Tax ______ Select for scheduled meetings.
Not Ready – DFW Tax ______ Select for scheduled meetings.
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To ______ a call, select the 'End' button in Cisco Finesse or the red X in Webex.
To ______ a call, select the 'End' button in Cisco Finesse or the red X in Webex.
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In a ______ transfer, you will introduce yourself, explain what is needed, then select merge.
In a ______ transfer, you will introduce yourself, explain what is needed, then select merge.
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In a ______ transfer, you will select transfer as soon as you hear the third party on the other line.
In a ______ transfer, you will select transfer as soon as you hear the third party on the other line.
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To ______ a call, select the 'End' button in Cisco Finesse or the red X in Webex.
To ______ a call, select the 'End' button in Cisco Finesse or the red X in Webex.
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To locate the instructions for call transfer and conferencing, go to the ______ Wiki.
To locate the instructions for call transfer and conferencing, go to the ______ Wiki.
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In Webex, a ______ call allows multiple parties to join the call.
In Webex, a ______ call allows multiple parties to join the call.
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