Basic Phone Controls: Call Transfers

When placing the customer on ______, how long do you wait before talking with the customer again?

The dashes will be removed with the “______ Non-Dialable Characters” box checked.

A warm transfer is described as you dial the desired number, wait until ______ and introduce yourself and the client to the other party who joined and disconnect the line.

Which symbol represents or indicates a call is on ______?

You are doing a cold transfer, and the other party just ______.

When doing a warm transfer, you dial the desired number, wait until ______ and introduce yourself and the client to the other party who joined and disconnect the line.

Select to place yourself in the queue to take a ______.

Not Ready – DFW Tax ______ Select when experience system issues.

Not Ready – DFW Tax ______ Select when not on a call and assistance is required of the team lead or supervisor.

Select ______ for end of the workday and before logging out of Cisco Finesse.

Not Ready – DFW Tax ______ Select when taking a scheduled lunch break.

Not Ready – DFW Tax ______ Select for scheduled meetings.

To ______ a call, select the 'End' button in Cisco Finesse or the red X in Webex.

In a ______ transfer, you will introduce yourself, explain what is needed, then select merge.

In a ______ transfer, you will select transfer as soon as you hear the third party on the other line.

To ______ a call, select the 'End' button in Cisco Finesse or the red X in Webex.

To locate the instructions for call transfer and conferencing, go to the ______ Wiki.

In Webex, a ______ call allows multiple parties to join the call.