Mastering Business Process Ingredients

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Which of the following is NOT considered an actor in a process?

Human actor

Electronic record (correct)

Software system

Physical object

What is the term for an actor who consumes the output of a process?

Customer (correct)

External actor

Process participant

Internal actor

In the equipment rental process, which of the following is an external actor?

Site engineer

Equipment supplier (correct)

Clerk

Works engineer

Which discipline historically preceded and inspired BPM?

Total Quality Management Signup and view all the answers

What is the focus of Total Quality Management (TQM)?

Improving and sustaining product quality Signup and view all the answers

Which discipline puts the emphasis on improving the processes that create products and deliver services?

BPM Signup and view all the answers

Where are applications of Total Quality Management (TQM) primarily found?

Manufacturing domains Signup and view all the answers

What is the term for an actor who operates inside the organization where the process is executed?

Process participant Signup and view all the answers

What does the execution of a process lead to?

Value delivery Signup and view all the answers

In the equipment rental process, who is the customer?

Site engineer Signup and view all the answers

Which discipline originates from the manufacturing industry, specifically from the Toyota Production System?

Lean Signup and view all the answers

What is one of the main principles of Lean?

Elimination of waste Signup and view all the answers

Which discipline places a strong emphasis on measuring the output of processes or activities, especially in terms of quality?

Six Sigma Signup and view all the answers

Which approach blends the philosophy of Lean with the techniques of Six Sigma?

Lean Six Sigma Signup and view all the answers

What does BPM stand for?

Business Process Management Signup and view all the answers

What is one of the main differences between operations management and BPM?

BPM focuses on making changes to existing processes Signup and view all the answers

Which discipline emphasizes the use of information technology to improve business processes?

BPM Signup and view all the answers

Which discipline combines the principles and techniques of operations management, Lean, and Six Sigma with modern information technology?

BPM Signup and view all the answers

Which discipline inherits from the continuous improvement philosophy of TQM?

BPM Signup and view all the answers

Which two disciplines share a few business process analysis techniques?

Lean and Six Sigma Signup and view all the answers

Which of the following best describes an event in a business process?

Something that happens atomically with no duration Signup and view all the answers

What is the difference between a task and an activity in a business process?

A task is a fine-grained unit of work, while an activity can be either fine-grained or coarse-grained Signup and view all the answers

What may trigger the execution of a series of activities in a business process?

The arrival of a piece of equipment Signup and view all the answers

When is a decision made in a business process that affects the way the process is executed?

At a decision point Signup and view all the answers

What is an example of an activity in a business process?

The inspection of equipment Signup and view all the answers

When is an activity considered to be a task in a business process?

When it is a fine-grained unit of work Signup and view all the answers

What happens as a result of an inspection in a business process?

The acceptance of equipment Signup and view all the answers

What is the purpose of decision points in a business process?

To make decisions that affect the way the process is executed Signup and view all the answers

What does a decision in a business process affect?

The execution of the process Signup and view all the answers

What is the difference between an event and an activity in a business process?

An event has no duration, while an activity takes time to complete Signup and view all the answers

Mastering Business Process Ingredients

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Questions and Answers

Which of the following is NOT considered an actor in a process?

What is the term for an actor who consumes the output of a process?

In the equipment rental process, which of the following is an external actor?

Which discipline historically preceded and inspired BPM?

What is the focus of Total Quality Management (TQM)?

Which discipline puts the emphasis on improving the processes that create products and deliver services?

Where are applications of Total Quality Management (TQM) primarily found?

What is the term for an actor who operates inside the organization where the process is executed?

What does the execution of a process lead to?

In the equipment rental process, who is the customer?

Which discipline originates from the manufacturing industry, specifically from the Toyota Production System?

What is one of the main principles of Lean?

Which discipline places a strong emphasis on measuring the output of processes or activities, especially in terms of quality?

Which approach blends the philosophy of Lean with the techniques of Six Sigma?

What does BPM stand for?

What is one of the main differences between operations management and BPM?

Which discipline emphasizes the use of information technology to improve business processes?

Which discipline combines the principles and techniques of operations management, Lean, and Six Sigma with modern information technology?

Which discipline inherits from the continuous improvement philosophy of TQM?

Which two disciplines share a few business process analysis techniques?

Which of the following best describes an event in a business process?

What is the difference between a task and an activity in a business process?

What may trigger the execution of a series of activities in a business process?

When is a decision made in a business process that affects the way the process is executed?

What is an example of an activity in a business process?

When is an activity considered to be a task in a business process?

What happens as a result of an inspection in a business process?

What is the purpose of decision points in a business process?

What does a decision in a business process affect?

What is the difference between an event and an activity in a business process?

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