Podcast
Questions and Answers
Which of the following is NOT considered an actor in a process?
Which of the following is NOT considered an actor in a process?
- Human actor
- Electronic record (correct)
- Software system
- Physical object
What is the term for an actor who consumes the output of a process?
What is the term for an actor who consumes the output of a process?
- Customer (correct)
- External actor
- Process participant
- Internal actor
In the equipment rental process, which of the following is an external actor?
In the equipment rental process, which of the following is an external actor?
- Site engineer
- Equipment supplier (correct)
- Clerk
- Works engineer
Which discipline historically preceded and inspired BPM?
Which discipline historically preceded and inspired BPM?
What is the focus of Total Quality Management (TQM)?
What is the focus of Total Quality Management (TQM)?
Which discipline puts the emphasis on improving the processes that create products and deliver services?
Which discipline puts the emphasis on improving the processes that create products and deliver services?
Where are applications of Total Quality Management (TQM) primarily found?
Where are applications of Total Quality Management (TQM) primarily found?
What is the term for an actor who operates inside the organization where the process is executed?
What is the term for an actor who operates inside the organization where the process is executed?
What does the execution of a process lead to?
What does the execution of a process lead to?
In the equipment rental process, who is the customer?
In the equipment rental process, who is the customer?
Which discipline originates from the manufacturing industry, specifically from the Toyota Production System?
Which discipline originates from the manufacturing industry, specifically from the Toyota Production System?
What is one of the main principles of Lean?
What is one of the main principles of Lean?
Which discipline places a strong emphasis on measuring the output of processes or activities, especially in terms of quality?
Which discipline places a strong emphasis on measuring the output of processes or activities, especially in terms of quality?
Which approach blends the philosophy of Lean with the techniques of Six Sigma?
Which approach blends the philosophy of Lean with the techniques of Six Sigma?
What does BPM stand for?
What does BPM stand for?
What is one of the main differences between operations management and BPM?
What is one of the main differences between operations management and BPM?
Which discipline emphasizes the use of information technology to improve business processes?
Which discipline emphasizes the use of information technology to improve business processes?
Which discipline combines the principles and techniques of operations management, Lean, and Six Sigma with modern information technology?
Which discipline combines the principles and techniques of operations management, Lean, and Six Sigma with modern information technology?
Which discipline inherits from the continuous improvement philosophy of TQM?
Which discipline inherits from the continuous improvement philosophy of TQM?
Which two disciplines share a few business process analysis techniques?
Which two disciplines share a few business process analysis techniques?
Which of the following best describes an event in a business process?
Which of the following best describes an event in a business process?
What is the difference between a task and an activity in a business process?
What is the difference between a task and an activity in a business process?
What may trigger the execution of a series of activities in a business process?
What may trigger the execution of a series of activities in a business process?
When is a decision made in a business process that affects the way the process is executed?
When is a decision made in a business process that affects the way the process is executed?
What is an example of an activity in a business process?
What is an example of an activity in a business process?
When is an activity considered to be a task in a business process?
When is an activity considered to be a task in a business process?
What happens as a result of an inspection in a business process?
What happens as a result of an inspection in a business process?
What is the purpose of decision points in a business process?
What is the purpose of decision points in a business process?
What does a decision in a business process affect?
What does a decision in a business process affect?
What is the difference between an event and an activity in a business process?
What is the difference between an event and an activity in a business process?
