Mastering Business Process Ingredients
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Questions and Answers

Which of the following is NOT considered an actor in a process?

  • Human actor
  • Electronic record (correct)
  • Software system
  • Physical object

    • What is the term for an actor who consumes the output of a process?

  • Customer (correct)
  • External actor
  • Process participant
  • Internal actor

    • In the equipment rental process, which of the following is an external actor?

  • Site engineer
  • Equipment supplier (correct)
  • Clerk
  • Works engineer

    • Which discipline historically preceded and inspired BPM?

    <p>Total Quality Management</p> Signup and view all the answers

    What is the focus of Total Quality Management (TQM)?

    <p>Improving and sustaining product quality</p> Signup and view all the answers

    Which discipline puts the emphasis on improving the processes that create products and deliver services?

    <p>BPM</p> Signup and view all the answers

    Where are applications of Total Quality Management (TQM) primarily found?

    <p>Manufacturing domains</p> Signup and view all the answers

    What is the term for an actor who operates inside the organization where the process is executed?

    <p>Process participant</p> Signup and view all the answers

    What does the execution of a process lead to?

    <p>Value delivery</p> Signup and view all the answers

    In the equipment rental process, who is the customer?

    <p>Site engineer</p> Signup and view all the answers

    Which discipline originates from the manufacturing industry, specifically from the Toyota Production System?

    <p>Lean</p> Signup and view all the answers

    What is one of the main principles of Lean?

    <p>Elimination of waste</p> Signup and view all the answers

    Which discipline places a strong emphasis on measuring the output of processes or activities, especially in terms of quality?

    <p>Six Sigma</p> Signup and view all the answers

    Which approach blends the philosophy of Lean with the techniques of Six Sigma?

    <p>Lean Six Sigma</p> Signup and view all the answers

    What does BPM stand for?

    <p>Business Process Management</p> Signup and view all the answers

    What is one of the main differences between operations management and BPM?

    <p>BPM focuses on making changes to existing processes</p> Signup and view all the answers

    Which discipline emphasizes the use of information technology to improve business processes?

    <p>BPM</p> Signup and view all the answers

    Which discipline combines the principles and techniques of operations management, Lean, and Six Sigma with modern information technology?

    <p>BPM</p> Signup and view all the answers

    Which discipline inherits from the continuous improvement philosophy of TQM?

    <p>BPM</p> Signup and view all the answers

    Which two disciplines share a few business process analysis techniques?

    <p>Lean and Six Sigma</p> Signup and view all the answers

    Which of the following best describes an event in a business process?

    <p>Something that happens atomically with no duration</p> Signup and view all the answers

    What is the difference between a task and an activity in a business process?

    <p>A task is a fine-grained unit of work, while an activity can be either fine-grained or coarse-grained</p> Signup and view all the answers

    What may trigger the execution of a series of activities in a business process?

    <p>The arrival of a piece of equipment</p> Signup and view all the answers

    When is a decision made in a business process that affects the way the process is executed?

    <p>At a decision point</p> Signup and view all the answers

    What is an example of an activity in a business process?

    <p>The inspection of equipment</p> Signup and view all the answers

    When is an activity considered to be a task in a business process?

    <p>When it is a fine-grained unit of work</p> Signup and view all the answers

    What happens as a result of an inspection in a business process?

    <p>The acceptance of equipment</p> Signup and view all the answers

    What is the purpose of decision points in a business process?

    <p>To make decisions that affect the way the process is executed</p> Signup and view all the answers

    What does a decision in a business process affect?

    <p>The execution of the process</p> Signup and view all the answers

    What is the difference between an event and an activity in a business process?

    <p>An event has no duration, while an activity takes time to complete</p> Signup and view all the answers

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