Master the Art of Handling Disruptive Passengers
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Questions and Answers

Which of the following behaviors could result in the passenger being arrested upon arrival at the destination or any other airport?

  • Endangering the safety of an aircraft
  • Being intoxicated in the aircraft
  • Smoking in the aircraft
  • All of the above (correct)

    • What are the consequences of unruly and disruptive behavior by a passenger?

  • Restricting alcohol consumption
  • Prohibiting behavior that may cause concern to others
  • Mandatory compliance with crew directions
  • All of the above (correct)

    • What are the three levels of threat for unruly behavior on an aircraft?

  • Level 1: Smoking, Level 2: Delaying flight, Level 3: Physical violence
  • Level 1: Verbal harassment, Level 2: Inappropriate touching, Level 3: Attempted breach of flight crew compartment
  • Level 1: Endangering safety, Level 2: Drunkenness, Level 3: Failure to obey commands
  • Level 1: Unruly behavior, Level 2: Physically abusive behavior, Level 3: Life-threatening behavior (correct)

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