Master the Art of Effective Communication

Effective Communication: Basics, Organizing Thoughts, Electronic and Spoken Word, and Body Language

• Good technique alone is not enough for effective communication; sincerity is essential.

• Understanding your audience and their values is crucial for establishing trust.

• Appreciating and accepting differences in others is important for effective communication.

• Acknowledging and understanding others is the foundation for effective communication.

• Organizing your thoughts using outlines and structured writing is essential for effective communication.

• Electronic communication requires careful consideration and preparation to avoid miscommunication.

• Structured writing can help improve the accuracy and effectiveness of electronic communication.

• It takes longer to say no than yes in effective communication.

• Preparing and organizing what you want to say is important in oral communication.

• Preplanning presentations for crucial conversations can increase your confidence and success.

• Body language plays a major role in the total message conveyed, according to Albert Mehrabian's research.

• Nonverbal communication affects the message received more than words or tone of voice.The Importance of Tone of Voice and Body Language in Communication

• Mehrabian's 7%-38%-55% rule indicates that in face-to-face communication, what is said contributes only 7% to the total message conveyed, while tone of voice conveys 38% and body language conveys 55%.

• Body language plays a bigger role in the message received than what is said and tone of voice combined.

• Tone of voice plays a much larger part in the message communicated than we realize.

• The tone of voice is an important ingredient in the message that you communicate every time you interact with others.

• Negative messages can be communicated unintentionally through tone of voice.

• Body language includes all the gestures, body positions, and other mannerisms that the sender exhibits during a conversation.

• Being able to understand and control the body language messages that you send can help you improve your ability to communicate clearly.

• Self-awareness is the most important first step in maximizing your communication skills through the intentional use of tone of voice and body language.

• Increased awareness and intentional use of nonverbal communication tools can dramatically improve your success in consistently conveying your intended message.

• Individuals from different cultures and backgrounds are prone to misinterpret our meanings if we do not take care to be sensitive to their unique needs.

• Maximizing the positive impact of nonverbal communications requires paying careful attention to your audience.

• FIGURE 24-8 lists some important tips for maximizing the positive impact of your nonverbal communications.