(8) - Q4 [11-20]

10 Questions

When developing an external marketing strategy for a service business, which factor should be given the highest priority?

Customer feedback

A service business wants to gather feedback and testimonials from satisfied customers to enhance its external marketing efforts. Which method is most likely to yield the highest response rate?

Sending online surveys

A service business has identified a new target market segment and wants to tailor its external marketing messages to resonate with this audience. Which strategy should the business adopt?

Use language and imagery that appeals to the target audience

In an increasingly digital world, which external marketing channel should service businesses prioritize to maximize their reach?

Search engine optimization (SEO)

Which of the following external marketing tactics is most effective for increasing customer engagement and brand loyalty in the long run?

Community involvement and sponsorships

XYZ Company is launching a new mobile app for its customers. To promote the app effectively, they decide to use interactive marketing. Which of the following strategies would be the most suitable for their app launch?

Hosting an online contest to encourage app downloads

ABC Corporation wants to improve customer engagement on its website. Which interactive marketing technique can they implement to encourage visitors to spend more time on their site?

Including engaging videos and interactive quizzes

ABC Tech Company wants to increase customer engagement and brand loyalty through interactive marketing. Which strategy should they prioritize?

Hosting webinars to educate customers about their products

STAR Car Dealership aims to provide a personalized experience to potential car buyers. Which interactive marketing technique can help them achieve this goal?

Implementing virtual reality test drives on their website

The Local Tourism Company wants to enhance customer engagement and share travel experiences. Which interactive marketing strategy should they focus on?

Utilizing social media platforms for user-generated content and travel blogs

Study Notes

External Marketing Strategy for Service Business

When developing an external marketing strategy, the highest priority factor should be the target market segment.
To gather feedback and testimonials from satisfied customers, the method most likely to yield the highest response rate is to solicit feedback directly from them.

Tailoring Marketing Messages

To tailor external marketing messages to resonate with a new target market segment, the business should adopt a strategy that focuses on understanding the needs, preferences, and behaviors of that audience.

External Marketing Channels

In an increasingly digital world, service businesses should prioritize social media as the external marketing channel to maximize their reach.

Effective Marketing Tactics

The most effective external marketing tactic for increasing customer engagement and brand loyalty in the long run is through interactive marketing.

Interactive Marketing Strategies

To promote a new mobile app effectively, an interactive marketing strategy that uses contests, rewards, and interactive experiences would be the most suitable.
To improve customer engagement on a website, a suitable interactive marketing technique is to implement gamification elements, such as rewards, badges, or leaderboards.
To increase customer engagement and brand loyalty, a business should prioritize interactive marketing strategies that focus on personalized experiences and user-generated content.
To provide a personalized experience to potential car buyers, a suitable interactive marketing technique is to use personalized recommendations and AI-powered chatbots.
To enhance customer engagement and share travel experiences, a business should focus on interactive marketing strategies that incorporate social media, user-generated content, and gamification elements.