Podcast
Questions and Answers
What is the primary advantage of differentiated marketing?
What is the primary advantage of differentiated marketing?
- Lower marketing costs
- Simplified product offerings
- Broader market appeal
- Higher total sales (correct)
What is a significant drawback of differentiated marketing?
What is a significant drawback of differentiated marketing?
- Reduced brand loyalty
- Decreased product variety
- Limited market knowledge
- Increased costs of doing business (correct)
How does concentrated marketing benefit a company?
How does concentrated marketing benefit a company?
- It allows better knowledge of consumer needs (correct)
- It requires less marketing research
- It simplifies pricing strategies
- It enables targeting a wide audience effectively
In the context provided, what is meant by a 'niche' market?
In the context provided, what is meant by a 'niche' market?
What scenario typically benefits from using a concentrated marketing strategy?
What scenario typically benefits from using a concentrated marketing strategy?
What is a consequence of marketing to different segments with separate campaigns?
What is a consequence of marketing to different segments with separate campaigns?
What strategic advantage does Accor Hotel Group achieve through its broad range of brands?
What strategic advantage does Accor Hotel Group achieve through its broad range of brands?
Which aspect is most emphasized as a reason for companies to weigh when choosing a differentiated marketing strategy?
Which aspect is most emphasized as a reason for companies to weigh when choosing a differentiated marketing strategy?
Which type of market segmentation considers economic factors such as income levels and overall economic development?
Which type of market segmentation considers economic factors such as income levels and overall economic development?
What is inter-market segmentation primarily focused on?
What is inter-market segmentation primarily focused on?
Which of the following must be true for market segments to be effective?
Which of the following must be true for market segments to be effective?
What is the primary goal of geographic segmentation in consumer markets?
What is the primary goal of geographic segmentation in consumer markets?
Which segmentation factor relates to languages, religions, and behavioral patterns?
Which segmentation factor relates to languages, religions, and behavioral patterns?
Which of the following is NOT a valid basis for segmenting international markets?
Which of the following is NOT a valid basis for segmenting international markets?
Which of the following best illustrates how companies adapt their products for local markets?
Which of the following best illustrates how companies adapt their products for local markets?
What might result from companies localizing their advertising efforts?
What might result from companies localizing their advertising efforts?
What kind of segmentation would be least useful if buyers are differentiated by hair color for purchasing table salt?
What kind of segmentation would be least useful if buyers are differentiated by hair color for purchasing table salt?
A successful market segmentation strategy requires which of the following?
A successful market segmentation strategy requires which of the following?
Why do fashion magazines like Cosmopolitan and Vogue produce different international editions?
Why do fashion magazines like Cosmopolitan and Vogue produce different international editions?
Which market segmentation approach looks at factors such as government stability and bureaucracy?
Which market segmentation approach looks at factors such as government stability and bureaucracy?
Which variable is NOT a basis for segmenting consumer markets?
Which variable is NOT a basis for segmenting consumer markets?
How does geographic segmentation influence car manufacturing like in the case of Volvo?
How does geographic segmentation influence car manufacturing like in the case of Volvo?
What is an example of a geographic factor influencing consumer behavior?
What is an example of a geographic factor influencing consumer behavior?
How do different models of Volvo cars reflect geographic segmentation?
How do different models of Volvo cars reflect geographic segmentation?
Why do some marketers advocate for promoting only one benefit aggressively?
Why do some marketers advocate for promoting only one benefit aggressively?
What is one criterion that distinguishes a good differentiator?
What is one criterion that distinguishes a good differentiator?
What was a significant flaw in Polaroid's Polavision product?
What was a significant flaw in Polaroid's Polavision product?
Which of the following should NOT be a reason for establishing a brand difference?
Which of the following should NOT be a reason for establishing a brand difference?
What does the term 'pre-emptive' mean in the context of brand differentiation?
What does the term 'pre-emptive' mean in the context of brand differentiation?
Which aspect is NOT important for a difference to be meaningful to buyers?
Which aspect is NOT important for a difference to be meaningful to buyers?
How has the fragmentation of the mass market affected companies' positioning strategies?
How has the fragmentation of the mass market affected companies' positioning strategies?
What is the primary reason that not all brand differences are worthwhile promoting?
What is the primary reason that not all brand differences are worthwhile promoting?
What is 'less-for-much-less' positioning primarily focused on?
What is 'less-for-much-less' positioning primarily focused on?
Which airline is associated with offering the lowest levels of service?
Which airline is associated with offering the lowest levels of service?
What notable characteristic is mentioned about Vapiano restaurants?
What notable characteristic is mentioned about Vapiano restaurants?
What challenge do companies face when trying to sustain a 'best-of-both' positioning?
What challenge do companies face when trying to sustain a 'best-of-both' positioning?
What can negatively impact the customer experience at Vapiano restaurants?
What can negatively impact the customer experience at Vapiano restaurants?
What is a common feature of DollarStore's business model?
What is a common feature of DollarStore's business model?
What was a significant event for Vapiano's parent company in 2020?
What was a significant event for Vapiano's parent company in 2020?
Which of the following statements about modern customers is accurate?
Which of the following statements about modern customers is accurate?
What is the main challenge companies face when trying to offer more for less?
What is the main challenge companies face when trying to offer more for less?
Which of the following best defines a positioning statement?
Which of the following best defines a positioning statement?
How should a positioning statement be structured?
How should a positioning statement be structured?
What concept does Amazon's positioning statement emphasize?
What concept does Amazon's positioning statement emphasize?
Why is it important for a company to choose a specific positioning strategy?
Why is it important for a company to choose a specific positioning strategy?
What must a company do after selecting its positioning?
What must a company do after selecting its positioning?
What should align with the positioning strategy to ensure success?
What should align with the positioning strategy to ensure success?
What do the principles of Amazon's positioning reflect?
What do the principles of Amazon's positioning reflect?
Flashcards
Geographic Segmentation
Geographic Segmentation
Dividing a market into different geographical units like countries, regions, cities, or neighborhoods.
Localizing Products
Localizing Products
Companies adapt their products, advertising, and sales to fit the specific needs of different regions.
Product Adaptation
Product Adaptation
Adjusting products to suit local conditions and customer preferences.
Market Segmentation
Market Segmentation
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Demographic Segmentation
Demographic Segmentation
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Psychographic Segmentation
Psychographic Segmentation
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Behavioral Segmentation
Behavioral Segmentation
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Market Targeting
Market Targeting
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Economic Segmentation
Economic Segmentation
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Cultural Segmentation
Cultural Segmentation
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Inter-market Segmentation
Inter-market Segmentation
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Measurable Segments
Measurable Segments
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Accessible Segments
Accessible Segments
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Differentiable Segments
Differentiable Segments
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Substantial Segments
Substantial Segments
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Actionable Segments
Actionable Segments
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Concentrated Marketing
Concentrated Marketing
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Niches
Niches
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Strong Market Position
Strong Market Position
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Fine-tuning Products and Programs
Fine-tuning Products and Programs
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Deep Knowledge of Consumer Needs
Deep Knowledge of Consumer Needs
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Special Reputation
Special Reputation
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Niche Marketing for Small Companies
Niche Marketing for Small Companies
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Differentiated Marketing
Differentiated Marketing
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What is a Unique Selling Proposition (USP)?
What is a Unique Selling Proposition (USP)?
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What are the criteria for choosing a differentiating attribute?
What are the criteria for choosing a differentiating attribute?
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When should a company promote more than one differentiator?
When should a company promote more than one differentiator?
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What is the first criterion for a differentiating attribute?
What is the first criterion for a differentiating attribute?
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What is the second criterion for a differentiating attribute?
What is the second criterion for a differentiating attribute?
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What is the third criterion for a differentiating attribute?
What is the third criterion for a differentiating attribute?
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What is the fourth criterion for a differentiating attribute?
What is the fourth criterion for a differentiating attribute?
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What is the fifth criterion for a differentiating attribute?
What is the fifth criterion for a differentiating attribute?
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Positioning Statement
Positioning Statement
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Less-for-much-less Positioning
Less-for-much-less Positioning
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More-for-less Positioning
More-for-less Positioning
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Differentiation
Differentiation
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Sustainability of More-for-less Positioning
Sustainability of More-for-less Positioning
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Low-Cost Strategy
Low-Cost Strategy
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Evolving Consumer Spending Patterns
Evolving Consumer Spending Patterns
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Premium Strategy
Premium Strategy
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Target Market
Target Market
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Communicating Positioning
Communicating Positioning
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More Costs More
More Costs More
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Focused Competitors
Focused Competitors
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Localizing
Localizing
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Study Notes
Chapter 8 - Customer Value-Driven Marketing Strategy
- Henkel's Persil is a global marketing success, demonstrating "glocal" marketing
- Baby boomer marketing is not a hot topic for managers
- Targeting affluent customers is a strategy for managers to command
- Spendrups case study shows segmentation and customer orientation driving market changes
- Fast fashion is an example of combining logistics with differentiated marketing
- Stitch Fix is an example of online niching
- Differentiation and positioning are key parts of marketing strategy
- Segmentation, targeting, differentiation and positioning are major steps in designing customer-driven marketing strategies
- Segmentation divides the market into smaller groups based on needs, characteristics, or behaviors, and requires separate marketing strategies.
- Targeting is evaluating each market segment's attractiveness and deciding which to enter.
- Differentiation distinguishes a firm's market offering to create superior value.
- Positioning is creating a clear, distinctive position for the offering in the minds of target consumers.
Market Segmentation in Contemporary Markets
- Segmentation is a core aspect of marketing theory and practice.
- Companies divide consumers into subgroups to create tailored offers.
- Benefits include reaching more customers, satisfying more customers, and increasing profitability
- Companies cannot appeal to every buyer equally.
- Companies must identify markets they can serve best.
Geographic Segmentation
- Dividing a market into geographical units (nations, regions, cities, etc.).
- Companies often localize products based on regional needs and preferences.
Demographic Segmentation
- Dividing the market into groups based on variables like age, gender, family size, income, occupation, etc.
- Demographics are useful because needs and wants often correlate closely with them
-Age and life-cycle stage segmentation considers how consumer needs change with age.
- Be cautious about stereotypes when using age and life-cycle segmentation as age isn't always a good predictor of a person's lifestyle or needs.
- Gender segmentation is dividing the market into groups based on gender.
Psychographic Segmentation
- Dividing a market based on social grade, lifestyle, or personality characteristics.
Behavioral Segmentation
- Dividing a market based on consumer knowledge, attitudes, uses, or responses to a product.
Market Targeting
- Evaluating each market segment's attractiveness and deciding which one or ones to enter.
- Evaluate segment size and growth,
- segment structural attractiveness, and
- company objectives and resources.
- Right size and growth isn't always the most attractive, smaller segments can be more profitable if the skills and resources of the company match them.
- Competitiveness in the market must be considered.
Market Positioning
- The way a product is defined by customers relative to competing products. This is the market's perception of a product.
Value Proposition
- The full mix of benefits upon which a brand is positioned and differentiated.
- Key questions to answer: Which customers to serve? How to serve those customers?
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