Kotler 2020, 8 kap.
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Questions and Answers

What is the primary advantage of differentiated marketing?

  • Lower marketing costs
  • Simplified product offerings
  • Broader market appeal
  • Higher total sales (correct)
  • What is a significant drawback of differentiated marketing?

  • Reduced brand loyalty
  • Decreased product variety
  • Limited market knowledge
  • Increased costs of doing business (correct)
  • How does concentrated marketing benefit a company?

  • It allows better knowledge of consumer needs (correct)
  • It requires less marketing research
  • It simplifies pricing strategies
  • It enables targeting a wide audience effectively
  • In the context provided, what is meant by a 'niche' market?

    <p>A small market segment with few or no competitors (B)</p> Signup and view all the answers

    What scenario typically benefits from using a concentrated marketing strategy?

    <p>Small companies targeting specific overlooked segments (A)</p> Signup and view all the answers

    What is a consequence of marketing to different segments with separate campaigns?

    <p>Higher marketing communications costs (C)</p> Signup and view all the answers

    What strategic advantage does Accor Hotel Group achieve through its broad range of brands?

    <p>Greater and more stable market share (A)</p> Signup and view all the answers

    Which aspect is most emphasized as a reason for companies to weigh when choosing a differentiated marketing strategy?

    <p>Increased sales versus increased costs (D)</p> Signup and view all the answers

    Which type of market segmentation considers economic factors such as income levels and overall economic development?

    <p>Economic segmentation (D)</p> Signup and view all the answers

    What is inter-market segmentation primarily focused on?

    <p>Identifying similar needs and buying behaviors across countries (C)</p> Signup and view all the answers

    Which of the following must be true for market segments to be effective?

    <p>The segments must be measurable in terms of size and purchasing power. (D)</p> Signup and view all the answers

    What is the primary goal of geographic segmentation in consumer markets?

    <p>To categorize markets into different geographical units (D)</p> Signup and view all the answers

    Which segmentation factor relates to languages, religions, and behavioral patterns?

    <p>Cultural segmentation (C)</p> Signup and view all the answers

    Which of the following is NOT a valid basis for segmenting international markets?

    <p>Personal interests and hobbies (C)</p> Signup and view all the answers

    Which of the following best illustrates how companies adapt their products for local markets?

    <p>Volvo cars equipped with air conditioners in Australia. (A)</p> Signup and view all the answers

    What might result from companies localizing their advertising efforts?

    <p>Better alignment with local consumer needs and preferences. (A)</p> Signup and view all the answers

    What kind of segmentation would be least useful if buyers are differentiated by hair color for purchasing table salt?

    <p>Arbitrary segmentation (D)</p> Signup and view all the answers

    A successful market segmentation strategy requires which of the following?

    <p>Considering both common traits and buying behaviors (C)</p> Signup and view all the answers

    Why do fashion magazines like Cosmopolitan and Vogue produce different international editions?

    <p>To adapt to local tastes and cultural differences. (A)</p> Signup and view all the answers

    Which market segmentation approach looks at factors such as government stability and bureaucracy?

    <p>Political and legal segmentation (C)</p> Signup and view all the answers

    Which variable is NOT a basis for segmenting consumer markets?

    <p>Technographic (A)</p> Signup and view all the answers

    How does geographic segmentation influence car manufacturing like in the case of Volvo?

    <p>Specifications are adapted to local driving conditions. (C)</p> Signup and view all the answers

    What is an example of a geographic factor influencing consumer behavior?

    <p>Local climate affecting product features. (C)</p> Signup and view all the answers

    How do different models of Volvo cars reflect geographic segmentation?

    <p>They include varying battery capacities to suit regional winters. (D)</p> Signup and view all the answers

    Why do some marketers advocate for promoting only one benefit aggressively?

    <p>It simplifies the marketing message. (A)</p> Signup and view all the answers

    What is one criterion that distinguishes a good differentiator?

    <p>The difference is communicated effectively to buyers. (A)</p> Signup and view all the answers

    What was a significant flaw in Polaroid's Polavision product?

    <p>It was inferior to camcorders. (D)</p> Signup and view all the answers

    Which of the following should NOT be a reason for establishing a brand difference?

    <p>To boost the company's production scale. (A)</p> Signup and view all the answers

    What does the term 'pre-emptive' mean in the context of brand differentiation?

    <p>Competitors cannot easily copy the difference. (C)</p> Signup and view all the answers

    Which aspect is NOT important for a difference to be meaningful to buyers?

    <p>The difference should create company costs. (A)</p> Signup and view all the answers

    How has the fragmentation of the mass market affected companies' positioning strategies?

    <p>Companies are diversifying to appeal to multiple segments. (D)</p> Signup and view all the answers

    What is the primary reason that not all brand differences are worthwhile promoting?

    <p>Not every difference creates customer benefits. (A)</p> Signup and view all the answers

    What is 'less-for-much-less' positioning primarily focused on?

    <p>Meeting lower performance or quality requirements at a lower price (B)</p> Signup and view all the answers

    Which airline is associated with offering the lowest levels of service?

    <p>Ryanair (C)</p> Signup and view all the answers

    What notable characteristic is mentioned about Vapiano restaurants?

    <p>They are perceived as a fast-food chain (A)</p> Signup and view all the answers

    What challenge do companies face when trying to sustain a 'best-of-both' positioning?

    <p>The continual increase of operating costs (C)</p> Signup and view all the answers

    What can negatively impact the customer experience at Vapiano restaurants?

    <p>Long wait times for food (C)</p> Signup and view all the answers

    What is a common feature of DollarStore's business model?

    <p>Very low prices with limited service (D)</p> Signup and view all the answers

    What was a significant event for Vapiano's parent company in 2020?

    <p>Filing for bankruptcy (B)</p> Signup and view all the answers

    Which of the following statements about modern customers is accurate?

    <p>They are increasingly looking for budget-friendly options. (A)</p> Signup and view all the answers

    What is the main challenge companies face when trying to offer more for less?

    <p>It makes it difficult to deliver on the 'for less' promise. (B)</p> Signup and view all the answers

    Which of the following best defines a positioning statement?

    <p>A statement that summarizes company or brand positioning. (D)</p> Signup and view all the answers

    How should a positioning statement be structured?

    <p>To (target segment and need), our (brand) is (concept) that (point of difference). (A)</p> Signup and view all the answers

    What concept does Amazon's positioning statement emphasize?

    <p>Customer obsession and operational excellence. (C)</p> Signup and view all the answers

    Why is it important for a company to choose a specific positioning strategy?

    <p>It helps in differentiating from competitors. (C)</p> Signup and view all the answers

    What must a company do after selecting its positioning?

    <p>Take concrete steps to deliver and communicate the desired position. (B)</p> Signup and view all the answers

    What should align with the positioning strategy to ensure success?

    <p>All aspects of the marketing mix. (A)</p> Signup and view all the answers

    What do the principles of Amazon's positioning reflect?

    <p>A commitment to customer service and innovation. (C)</p> Signup and view all the answers

    Flashcards

    Geographic Segmentation

    Dividing a market into different geographical units like countries, regions, cities, or neighborhoods.

    Localizing Products

    Companies adapt their products, advertising, and sales to fit the specific needs of different regions.

    Product Adaptation

    Adjusting products to suit local conditions and customer preferences.

    Market Segmentation

    A marketing strategy focused on dividing a market into smaller groups based on characteristics such as demographics, psychographics, or behavior.

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    Demographic Segmentation

    Dividing a market into groups based on factors like age, gender, income, education, or occupation.

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    Psychographic Segmentation

    Dividing a market into groups based on factors like lifestyle, values, interests, attitudes, or personality.

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    Behavioral Segmentation

    Dividing a market into groups based on factors like purchase occasion, usage rate, benefits sought, and loyalty status.

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    Market Targeting

    The process of identifying the most profitable and promising market segments to target for marketing efforts.

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    Economic Segmentation

    Dividing a market into groups based on factors like income levels or overall economic development.

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    Cultural Segmentation

    Segmenting markets based on cultural factors like language, religion, values, and customs.

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    Inter-market Segmentation

    Creating segments of consumers who have similar needs and buying behaviors, even if they live in different countries.

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    Measurable Segments

    Market segments should be large enough to be profitable, and their purchasing power and profiles should be measurable.

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    Accessible Segments

    Market segments should be identifiable and reachable through marketing efforts.

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    Differentiable Segments

    Market segments should be distinct enough so that they respond differently to marketing strategies.

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    Substantial Segments

    Market segments should be large and profitable enough to warrant marketing efforts.

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    Actionable Segments

    Market segments should be stable and consistent over time, with predictable needs and behaviors.

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    Concentrated Marketing

    A marketing strategy where a company targets a large share of a smaller market segment with specialized products and marketing efforts.

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    Niches

    Smaller, narrowly defined groups within a larger market segment, often ignored by larger competitors.

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    Strong Market Position

    A company's strategy to sell a large amount of its products in a specific market segment.

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    Fine-tuning Products and Programs

    The process of tailoring your products, prices, and marketing messages to meet the unique needs of a specific segment.

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    Deep Knowledge of Consumer Needs

    Understanding and meeting the specific needs of your target customers within a niche.

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    Special Reputation

    A company's reputation built on exceeding customer expectations within a specific segment.

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    Niche Marketing for Small Companies

    Gaining an initial foothold in the market by focusing on a small, specific segment.

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    Differentiated Marketing

    Offering a variety of products and marketing strategies to appeal to different segments.

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    What is a Unique Selling Proposition (USP)?

    A unique selling proposition (USP) is a specific benefit that sets a brand apart from its competitors and is communicated to the target market.

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    What are the criteria for choosing a differentiating attribute?

    A company should choose a differentiating attribute that is highly valued by customers, distinct from competitors, superior to other options, easily communicated, difficult to copy, affordable, and profitable.

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    When should a company promote more than one differentiator?

    A company should consider promoting multiple differentiators if there are multiple firms claiming the same benefit or if catering to a diverse market.

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    What is the first criterion for a differentiating attribute?

    Important: The difference provides a valuable benefit to the target buyers.

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    What is the second criterion for a differentiating attribute?

    Distinctive: Competitors don't offer the same benefit, or the company provides it in a unique way.

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    What is the third criterion for a differentiating attribute?

    Superior: The difference is better than other ways for customers to get the same benefit.

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    What is the fourth criterion for a differentiating attribute?

    Communicable: The difference is easily understood and noticeable by buyers.

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    What is the fifth criterion for a differentiating attribute?

    Pre-emptive: Competitors cannot easily copy the difference.

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    Positioning Statement

    A statement that summarizes a company's or brand's desired position in the market, highlighting its target audience, core offering, and unique advantage.

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    Less-for-much-less Positioning

    A marketing strategy where brands offer less features or quality to provide significantly lower prices, appealing to budget-conscious consumers.

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    More-for-less Positioning

    A marketing strategy aiming to offer a higher value proposition by providing more features, quality, or benefits at a lower or similar price compared to competitors.

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    Differentiation

    A marketing strategy where a company focuses on offering a product or service that is clearly better than competitors in a specific area.

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    Sustainability of More-for-less Positioning

    The ability of a company to maintain a successful 'more-for-less' strategy over time is difficult due to cost pressures, competition, and maintaining quality.

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    Low-Cost Strategy

    A marketing strategy where a company aims to be the lowest-priced provider in the market, often sacrificing quality or features.

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    Evolving Consumer Spending Patterns

    Consumers are increasingly flexible in their spending habits, seeking value and choosing to pay less for certain products or services, particularly those considered non-essential.

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    Premium Strategy

    A strategy where a company offers a product or service with both high quality and a high price, targeting customers who value premium offerings.

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    Target Market

    A marketing strategy where a company targets a specific group of customers with specialized products and marketing efforts.

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    Communicating Positioning

    The process of consistently delivering on the brand's promise and communicating its unique value proposition to the target audience.

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    More Costs More

    Offering more features or benefits often results in higher costs, making it difficult to offer a product or service 'for less'.

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    Focused Competitors

    Companies trying to be everything to everyone risk losing out to more focused competitors that excel in a specific area.

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    Localizing

    The process of adjusting products, services, and marketing to meet the unique needs and preferences of different geographical regions.

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    Study Notes

    Chapter 8 - Customer Value-Driven Marketing Strategy

    • Henkel's Persil is a global marketing success, demonstrating "glocal" marketing
    • Baby boomer marketing is not a hot topic for managers
    • Targeting affluent customers is a strategy for managers to command
    • Spendrups case study shows segmentation and customer orientation driving market changes
    • Fast fashion is an example of combining logistics with differentiated marketing
    • Stitch Fix is an example of online niching
    • Differentiation and positioning are key parts of marketing strategy
    • Segmentation, targeting, differentiation and positioning are major steps in designing customer-driven marketing strategies
    • Segmentation divides the market into smaller groups based on needs, characteristics, or behaviors, and requires separate marketing strategies.
    • Targeting is evaluating each market segment's attractiveness and deciding which to enter.
    • Differentiation distinguishes a firm's market offering to create superior value.
    • Positioning is creating a clear, distinctive position for the offering in the minds of target consumers.

    Market Segmentation in Contemporary Markets

    • Segmentation is a core aspect of marketing theory and practice.
    • Companies divide consumers into subgroups to create tailored offers.
    • Benefits include reaching more customers, satisfying more customers, and increasing profitability
    • Companies cannot appeal to every buyer equally.
    • Companies must identify markets they can serve best.

    Geographic Segmentation

    • Dividing a market into geographical units (nations, regions, cities, etc.).
    • Companies often localize products based on regional needs and preferences.

    Demographic Segmentation

    • Dividing the market into groups based on variables like age, gender, family size, income, occupation, etc.
    • Demographics are useful because needs and wants often correlate closely with them -Age and life-cycle stage segmentation considers how consumer needs change with age.
      • Be cautious about stereotypes when using age and life-cycle segmentation as age isn't always a good predictor of a person's lifestyle or needs.
    • Gender segmentation is dividing the market into groups based on gender.

    Psychographic Segmentation

    • Dividing a market based on social grade, lifestyle, or personality characteristics.

    Behavioral Segmentation

    • Dividing a market based on consumer knowledge, attitudes, uses, or responses to a product.

    Market Targeting

    • Evaluating each market segment's attractiveness and deciding which one or ones to enter.
    • Evaluate segment size and growth,
      • segment structural attractiveness, and
      • company objectives and resources.
    • Right size and growth isn't always the most attractive, smaller segments can be more profitable if the skills and resources of the company match them.
    • Competitiveness in the market must be considered.

    Market Positioning

    • The way a product is defined by customers relative to competing products. This is the market's perception of a product.

    Value Proposition

    • The full mix of benefits upon which a brand is positioned and differentiated.
    • Key questions to answer: Which customers to serve? How to serve those customers?

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    Description

    This quiz explores essential concepts in marketing strategies, focusing on differentiated and concentrated marketing approaches. Participants will learn about niche markets, market segmentation, and the strategic advantages of various marketing tactics. Test your understanding of these critical marketing principles!

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