Podcast
Questions and Answers
What does customer satisfaction primarily depend on?
What does customer satisfaction primarily depend on?
What does the relationship marketing concept focus on?
What does the relationship marketing concept focus on?
What characterizes the push marketing strategy?
What characterizes the push marketing strategy?
In the context of marketing, what is an exchange?
In the context of marketing, what is an exchange?
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Which marketing concept emphasizes product quality and innovation?
Which marketing concept emphasizes product quality and innovation?
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What does the demand concept indicate about human wants?
What does the demand concept indicate about human wants?
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What is a core concept of marketing related to felt deprivation?
What is a core concept of marketing related to felt deprivation?
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What components does the Pyramid of CSR suggest that corporate social responsibility consists of?
What components does the Pyramid of CSR suggest that corporate social responsibility consists of?
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Which digital marketing model focuses on creating valuable content for users?
Which digital marketing model focuses on creating valuable content for users?
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Which analysis helps identify opportunities and threats in the external environment?
Which analysis helps identify opportunities and threats in the external environment?
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What is the primary focus of the selling concept?
What is the primary focus of the selling concept?
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What is the primary purpose of the Ansoff Matrix?
What is the primary purpose of the Ansoff Matrix?
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What is the aim of the societal marketing concept?
What is the aim of the societal marketing concept?
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Which of the following is NOT a part of the marketing environment?
Which of the following is NOT a part of the marketing environment?
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What best defines customer value?
What best defines customer value?
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What does product development focus on in a business's strategy?
What does product development focus on in a business's strategy?
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Which of the following is considered a part of environmental analysis?
Which of the following is considered a part of environmental analysis?
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What do the 7 P's of marketing NOT include?
What do the 7 P's of marketing NOT include?
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Entering a new domestic market can be classified under which type of growth strategy in the Ansoff Matrix?
Entering a new domestic market can be classified under which type of growth strategy in the Ansoff Matrix?
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What is the significance of corporate social responsibility (CSR) for businesses?
What is the significance of corporate social responsibility (CSR) for businesses?
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Which factors are included in the PESTLE analysis?
Which factors are included in the PESTLE analysis?
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What does related diversification aim to achieve?
What does related diversification aim to achieve?
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What type of expansion involves catering to a different customer segment?
What type of expansion involves catering to a different customer segment?
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What is a key reason for businesses to adopt sustainability practices?
What is a key reason for businesses to adopt sustainability practices?
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What is the primary goal of a market penetration strategy?
What is the primary goal of a market penetration strategy?
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Which strategy is generally considered the highest risk?
Which strategy is generally considered the highest risk?
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Which of the following is NOT a method to achieve brand loyalty?
Which of the following is NOT a method to achieve brand loyalty?
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Which of the following best describes the role of a target market?
Which of the following best describes the role of a target market?
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Which approach is typically involved in a market development strategy?
Which approach is typically involved in a market development strategy?
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What is a potential outcome of a diversification strategy?
What is a potential outcome of a diversification strategy?
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What do attitudes represent in the context of consumer behavior?
What do attitudes represent in the context of consumer behavior?
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Which of the following strategies involves increasing marketing efforts?
Which of the following strategies involves increasing marketing efforts?
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What does stimulus generalization refer to in consumer behavior?
What does stimulus generalization refer to in consumer behavior?
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Which step is NOT part of the consumer decision-making process?
Which step is NOT part of the consumer decision-making process?
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In Maslow’s Hierarchy of Needs, which type of needs are considered the most basic?
In Maslow’s Hierarchy of Needs, which type of needs are considered the most basic?
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What influences selective retention in consumer behavior?
What influences selective retention in consumer behavior?
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During which stage of the consumer decision-making process does cognitive dissonance most likely occur?
During which stage of the consumer decision-making process does cognitive dissonance most likely occur?
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What characteristic defines unrelated diversification?
What characteristic defines unrelated diversification?
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What is the final step in the consumer decision-making process?
What is the final step in the consumer decision-making process?
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Which of the following most accurately describes a motive in consumer behavior?
Which of the following most accurately describes a motive in consumer behavior?
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Study Notes
Marketing Defined
- The American Marketing Association (AMA) defines marketing as a process of creating, communicating, and delivering value to customers and managing customer relationships in ways that benefit the organization and its stakeholders.
Promotional Strategies
- Push Sales-Driven strategies focus on direct selling efforts such as trade shows, point-of-sale displays, and demo videos.
- Pull Marketing-Driven strategies focus on attracting customers through advertising, email marketing, word-of-mouth, and social media.
Digital Marketing Models
- E-commerce model emphasizes online transactions.
- Branding model focuses on establishing a strong brand identity online.
- Online Information model provides comprehensive information about products and services.
- Lead Generation model aims to capture potential customers' contact information.
- Content Publishers' model focuses on creating and distributing valuable content to engage audiences.
Core Concepts of Marketing
- Need: A fundamental state of felt deprivation.
- Want: Needs shaped by culture and individual personality.
- Demand: Wants backed by buying power.
- Product: Anything offered to a market to satisfy a need or want.
- Service: Activities or benefits for sale that are intangible and do not result in ownership.
- Value: Customer's assessment of a product's ability to satisfy their needs.
- Customer Value: The difference between the values a customer gains from owning a product or service and the cost of obtaining it.
- Customer Satisfaction: Depends on a product's perceived performance in delivering value relative to a buyer's expectations.
- Exchange: The act of satisfying needs and wants through a trade of value between two parties.
- Transaction: A specific exchange of value between two parties.
- Relationship Marketing: Actions taken to obtain a desired response from a target audience toward a product, service, idea, or object.
- Market: All potential customers sharing a need or want who might be willing and able to engage in an exchange to satisfy that need or want.
The Different Marketing Concepts
- Production Concept: Focus on mass production, keeping costs low and selling to a large customer base. Each item sold attracts a low profit margin, but high volume sales ensure high overall profits.
- Product Concept: Emphasizes prioritizing product quality, features, and benefits. Buyers seeking innovation and uniqueness prefer this approach.
- Selling Concept: Assumes customers will not purchase sufficient quantities of a product or service without active persuasion.
- Marketing Concept: Focuses on solving customer problems by understanding their needs and developing products and services to meet them.
- Societal Marketing Concept: Emphasizes meeting customer needs while ensuring no harm is done to customers or the environment.
The Role of Marketing in Our Society
- Businesses are expected to make a profit for growth and stability. Companies excelling in Corporate Social Responsibility (CSR) demonstrate their commitment to social and environmental responsibility.
Sustainability
- Sustainable business practices are essential for a business's commitment to social and environmental responsibility.
Pyramid of CSR
- Corporate social responsibility is composed of economic, legal, ethical, and philanthropic responsibilities, with economic performance supporting the entire structure.
Environmental Analysis
- The process of assessing and interpreting information gathered through environmental scanning to identify internal and external forces affecting the marketing mix.
- Internal analysis: Focuses on identifying strengths and weaknesses within the organization.
- External analysis: Focuses on identifying opportunities and threats in the external environment such as political, economic, social, technological, environmental, and legal (PESTLE) factors.
Marketing Mix (7Ps)
- Product: The goods or services offered to customers.
- Promotion: Communicating the value of the product to target audiences.
- Price: Value exchanged for the product.
- Physical Evidence: Tangible cues that help customers assess the quality of a service.
- People: The individuals involved in delivering the product, such as employees or customer service representatives.
- Process: The procedures and systems used to deliver the product.
- Place: Channels used to distribute the product to customers.
5 M's of Marketing
- Mission: The overall purpose and goals of the marketing effort.
- Media: Channels used to reach the target market.
- Measurement: Evaluating the effectiveness of marketing campaigns.
- Money: The budget allocated to marketing activities.
- Message: The key communication points conveyed to the target audience.
The Ansoff Matrix
- A two-by-two framework that helps businesses plan and evaluate growth initiatives based on existing and new products and markets, assessing the risk associated with each strategy.
The Ansoff Matrix Strategies
- Market Penetration: Selling more of existing products in existing markets.
- Market Development: Expanding into new markets with existing products.
- Product Development: Introducing new products in existing markets.
- Diversification: Introducing new products in new markets.
Market Penetration Strategies
- Increasing marketing efforts or streamlining distribution processes.
- Decreasing prices to attract new customers within the target market.
- Acquiring a competitor in the same market.
Market Development Strategies
- Targeting a different customer segment or demographic.
- Entering a new domestic market (regional expansion).
- Entering a foreign market (international expansion).
Product Development Strategies
- Investing in R&D to develop new products.
- Acquiring the rights to produce and sell another firm's products.
- Creating a new offering by branding a white-label product produced by a third party.
Diversification Strategies
- Related Diversification: Leverages potential synergies between the existing business and new product/market.
- Unrelated Diversification: No real synergies between the existing business and the new product/market.
The Socialization Process (Psychological)
- How consumers learn about social norms and behaviors impacting buying decisions.
Psychological Influences on Buying Behavior
- How psychological factors shape buyers' choices.
Stimulus Generalization and Discrimination
- Stimulus Generalization: Responding similarly to like stimuli.
- Stimulus Discrimination: Differentiating between similar products.
Beliefs and Attitudes
- Belief: Personal truths about the world.
- Attitude: Consistent responses to objects or concepts.
Perception and Marketing
- Perception: How consumers see and interpret information.
- Selective Distortion: Changing information that conflicts with beliefs.
- Selective Retention: Remembering information that supports beliefs.
Consumer Decision-Making Process
- A repetitive pattern in purchasing behavior.
Steps in the Consumer Decision-Making Process
- Need Recognition: Recognizing the need or want for a product.
- Information Search: Gathering information internally (from memory) or externally (from outside sources).
- Evaluation of Alternatives: Comparing different products or brands based on features, prices, and quality.
- Purchase Decision: Choosing and buying a product.
- Post-purchase Behavior: Reflecting on the purchase after it's made.
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Description
Explore the fundamental concepts of marketing as defined by the American Marketing Association. This quiz covers promotional strategies, digital marketing models, and the importance of customer relationships. Test your knowledge on differentiating between push and pull marketing tactics as well as various online marketing approaches.