Marketing Research and Pricing Strategies

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Questions and Answers

The econometric method relies on subjective judgment.

False (B)

The Delphi technique is used for conducting opinion surveys.

True (A)

Time series analysis arranges data in a random order.

False (B)

Marketing trials can be part of market research efforts.

<p>True (A)</p> Signup and view all the answers

From 1993-94 to 1996-97, the number of TV sets sold increased each year.

<p>True (A)</p> Signup and view all the answers

The product cost percentage for all the wines sold by Claudia is 30.00%.

<p>False (B)</p> Signup and view all the answers

Wine 1 has a selling price of $16.00 and a product cost of $4.00.

<p>True (A)</p> Signup and view all the answers

Claudia's approach to pricing the wines focuses solely on the total selling price rather than contribution margin.

<p>False (B)</p> Signup and view all the answers

The selling price of Wine 3 is $60.00.

<p>True (A)</p> Signup and view all the answers

Wine 4 has a product cost of $10.00.

<p>False (B)</p> Signup and view all the answers

If a food item costs $1.50 and is sold for $3.75, the food cost percentage is 50%.

<p>False (B)</p> Signup and view all the answers

A predetermined food cost percentage indicates that management believes product cost is important in relation to selling price.

<p>True (A)</p> Signup and view all the answers

The selling price of an item is calculated by dividing the product cost by the food cost percentage.

<p>False (B)</p> Signup and view all the answers

The use of a cost factor or multiplier is a method to determine appropriate selling prices based on desired food cost percentages.

<p>True (A)</p> Signup and view all the answers

If an item has an EP cost of $1.50 and the desired food cost percentage is 60%, the selling price using the cost factor method would be $2.50.

<p>False (B)</p> Signup and view all the answers

The Market Test Method is primarily used for developing forecasts regarding existing products.

<p>False (B)</p> Signup and view all the answers

Regression Analysis can involve one or more independent variables.

<p>True (A)</p> Signup and view all the answers

Sales forecasting has no limitations and is always accurate.

<p>False (B)</p> Signup and view all the answers

Better control of inventory is one of the benefits of sales forecasting.

<p>True (A)</p> Signup and view all the answers

A linear regression results can be represented in a pie chart.

<p>False (B)</p> Signup and view all the answers

The response received from market tests is used to prepare sales forecasts.

<p>True (A)</p> Signup and view all the answers

Sales forecasting only benefits large companies.

<p>False (B)</p> Signup and view all the answers

One independent variable in regression analysis can be population growth.

<p>True (A)</p> Signup and view all the answers

Ambiance alone is sufficient for a foodservice operation to be successful.

<p>False (B)</p> Signup and view all the answers

Guests may initially visit a restaurant because of clever design.

<p>True (A)</p> Signup and view all the answers

The price of menu items remains the same throughout different meal periods.

<p>False (B)</p> Signup and view all the answers

Outstanding service and product quality are less important than ambiance.

<p>False (B)</p> Signup and view all the answers

A smaller portion size at lunch can justify a higher price for the same item served at dinner.

<p>True (A)</p> Signup and view all the answers

The price/value relationship is vital for encouraging repeat visits to a restaurant.

<p>True (A)</p> Signup and view all the answers

Guests should understand the reasons behind price changes for menu items throughout the day.

<p>True (A)</p> Signup and view all the answers

Successful foodservice operations rely solely on high prices to attract returning guests.

<p>False (B)</p> Signup and view all the answers

The contribution margin for wine 2 is $18.00.

<p>True (A)</p> Signup and view all the answers

Wines 3 and 4 are priced to achieve a product cost percentage of 30%.

<p>False (B)</p> Signup and view all the answers

Claudia is unsure about the effectiveness of her new pricing structure without testing it.

<p>True (A)</p> Signup and view all the answers

Guests are generally indifferent to the pricing of bottled wine.

<p>False (B)</p> Signup and view all the answers

Wine 1 has a contribution margin of $14.00.

<p>False (B)</p> Signup and view all the answers

Bottled-wine sales may decline if operators seek to achieve profits that guests perceive as inappropriate.

<p>True (A)</p> Signup and view all the answers

The contribution margins for wines 3 and 4 suggest they are potentially overpriced.

<p>True (A)</p> Signup and view all the answers

Flashcards

Food Cost Percentage

The percentage of the selling price of a food item that represents the cost of the ingredients.

EP Cost

The cost of a food item after all preparation and waste is accounted for, ready for sale.

Cost Factor/Multiplier

A predetermined ratio that helps calculate the selling price of a menu item to achieve a desired food cost percentage.

Predetermined Food Cost Percentage Pricing

A method of pricing menu items based on a predetermined percentage of the selling price that is allocated to the cost of food.

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Food Cost Percentage Calculation

A method of determining the selling price of a food item by dividing the cost of the item by the desired food cost percentage.

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Contribution Margin

The difference between the selling price of a product and its variable costs. It represents the amount of money contributed to covering fixed costs and generating profit.

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Contribution Margin Percentage (CM%)

The percentage of each sales dollar that contributes to covering fixed costs and generating profit. Calculated by dividing the contribution margin by the selling price.

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Variable Costs

Costs that change directly with the level of production or sales. Examples include the cost of raw materials, direct labor, and sales commissions.

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Fixed Costs

Costs that remain constant regardless of the level of production or sales. Examples include rent, salaries, and insurance.

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Contribution Margin Pricing

A pricing strategy where the selling price is set to cover both variable and fixed costs and generate a desired profit margin.

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Ambiance

The overall impression of a restaurant's physical environment, which includes elements like décor, lighting, and music.

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Product Quality

The quality and characteristics of the food products served, such as freshness, taste, and presentation.

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Service

The level of attentiveness, helpfulness, and professionalism provided by staff to customers.

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Price/Value Relationship

The relationship between the price of a product and its perceived value to the customer. Customers expect a reasonable balance between what they pay and what they receive.

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Meal Period Pricing

A price difference for the same menu item served at different times of the day, often with adjustments in portion size or service levels.

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Luncheon Portion

A smaller portion size offered during lunch compared to dinner, sometimes at a lower price.

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Service Levels

The level of care and attention provided to customers, including factors like speed of service, table presentation, and staff demeanor.

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Transparency in Price Changes

The practice of clearly communicating to customers the reasons behind any price variations for menu items based on the time of day.

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Time Series Forecasting

A method of forecasting that analyzes historical data to identify patterns and trends, then projects those trends into the future. It relies on the assumption that past patterns will continue to repeat in the future.

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Judgmental Forecasting

A forecasting approach that uses subjective judgments, opinions, and experience to estimate future demand. It relies on expert opinions and insights rather than data analysis.

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Delphi Technique

A specific type of judgmental forecasting where a group of experts provides their insights and opinions on a particular topic. The responses are collected, analyzed, and then fed back to the experts for further consideration. This iterative process aims to reach a consensus.

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Econometric (Cause and Effect) Forecasting

A forecasting method that uses statistical models to analyze historical data and identify patterns and relationships. The aim is to understand the underlying causes of past trends and use them to predict future outcomes.

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Customer and Distributor Surveys

A type of judgmental forecasting that involves gathering information directly from customers, distributors, or other stakeholders to understand their perceptions and expectations about future demand.

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Pricing Consciousness

A pricing tactic used in hospitality, especially for bottled wine, where higher prices might lead to lower sales because customers are concerned about value.

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Product Cost as a Percentage of Selling Price

The percentage of the selling price that represents the product's cost. It's a common measure of profitability.

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Test Run and Monitor

Adjusting prices based on monitoring sales and profitability. It allows businesses to test strategies and observe their impact.

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Pricing Strategy

A pricing strategy that considers the product's cost and the customer's perception of value. It aims to find a balance between profitability and customer satisfaction.

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Hurting Sales by High Pricing

The potential loss of sales when a product is priced too high, even if it seems financially viable. It highlights the need for customer-centric pricing.

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Regression Analysis

A method of predicting future sales by analyzing the relationship between sales and influencing factors.

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Linear Regression

A type of regression analysis that uses one independent variable to predict sales.

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Multiple Regression

A type of regression analysis that uses multiple independent variables to predict sales.

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Market Test Method

A forecasting method used for new products, where actual consumer purchases and reactions to marketing strategies are measured in a sample market.

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Benefits of Sales Forecasting

The potential benefits of sales forecasting include improved control of inventory, staffing, customer information, sales performance tracking, and easier access to financing.

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Limitations of Sales Forecasting

The potential drawbacks of sales forecasting include reliance on both data and estimates, the possibility of inaccurate predictions, and the influence of changing market conditions.

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Study Notes

Food and Beverage Management and Cost Control

  • This module covers the management of food and beverage operations, including pricing, cost control, and forecasting.
  • It examines factors influencing pricing, methods for assigning prices, applying special pricing in restaurant operations, and forecasting sales.
  • It details the components of total revenue, the formula for calculating Total Revenue, and possible effects of price increases on revenue.
  • It distinguishes between price and revenue.
  • It discusses several factors affecting menu pricing, including local competition, service levels, guest type, and product quality.
  • It addresses the importance of portion size and ambiance in influencing menu pricing.
  • It explores special pricing situations, such as coupons, value pricing, bundling, salad bars, buffets, and beverages at receptions.
  • The module explains methods for assigning menu prices: product cost percentage and product contribution margin.
  • It discusses different methodologies for forecasting sales: market test and statistical relationships.
  • It details several aspects of service level and its impact on pricing.
  • It explains factors that influence menu pricing, such as location, and meal period.
  • It provides examples of factors to consider, including forecasting sales.

Pricing (3 hours Lecture, 6 hours Lab)

  • Factors influencing food and drink pricing are discussed, along with illustrations of how prices are assigned, applying special pricing to restaurant operations and illustrating how to forecast sales.
  • Understand how each factor can influence pricing: competition, service levels, guest type and products
  • Examples of different pricing strategies: coupons, value pricing, bulk-purchasing, bundling,
  • How to forecast sales and the significance of this for pricing

Cost Analysis and Control (3 hours Lecture, 6 hours Lab)

  • The module covers calculating and analyzing food cost percentage, including costs associated with ingredients, labor, and other expenses (utilities, rent, maintenance, etc);
  • It examines the implications of high or low food cost percentages for profitability and how contribution margin is used to ensure profits.
  • It emphasizes the importance of comparing actual costs to potential costs.
  • It discusses the formula for calculating food cost percentage.
  • It explains how to control food costs.

Revenue Control & Cash Handling (3 hours Lecture, 6 hours Lab)

  • Explains external and internal threats to revenue generation, focusing on guest and employee behaviors.
  • Includes common methods of revenue theft such as "walking" or skipping the bill, and the use of counterfeit money.
  • Control measures for guest checks are detailed which include techniques to secure checks during service, record accurately and consistently.
  • Presents ways to handle cash and control theft through employee training and procedures.
  • Explains how different banking systems can be used to handle cash transactions including Server vs Cashier banking functions, and how each process can be optimized for efficiency and reduced risk.
  • Various methodologies for handling and controlling guest checks and the reasons for using these methodologies are detailed.
  • The module also explains special situations like gift certificates and travel vouchers.

Managing Labor & Other Expenses (6 hours Lec, 12 hours Lab)

  • This section introduces strategies for controlling labor costs, including employee selection, training, supervision, break schedules, and morale.
  • It outlines methods for managing other expenses, like utilities, facility upkeep, and occupancy costs..
  • It details methods for evaluating productivity ratios to support and inform labor cost decisions.

Food and Beverage Purchasing Control System

  • Details the process for purchasing, receiving, and storing food items and maintaining control.
  • This describes how to determine the costs associated with these items.
  • It explores methods for calculating and analyzing food related costs (e.g., cost of food sold, cost of labor, etc.).
  • Explains various factors affecting labor costs.
  • It identifies various aspects of hospitality management, including managing the relationship between employees and customers, controlling expenses, and using various methodologies to determine productivity.

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